What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
3606 Durham Chapel Hill BlvdDurham, NC 27707
From Business: Your Neighborhood Midas: Most Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair …
285 Cedar Grove Church RdRoxboro, NC 27574
From Business: You're never stranded in and around Roxboro, NC, thanks to Brann's Wrecker Service. We're available 24 hours a day with local and long-distance towing services. W…
949 Gateway Commons CirWake Forest, NC 27587
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for inf…
7931 Fayetteville RdRaleigh, NC 27603
From Business: On The Rim & Out The Door is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $25 per …
513 Dynamic DrGarner, NC 27529
From Business: WE HAVE REOPENED IN OUR SAME LOCATION WITH A BETTER SHOP TO SERVE YOUR DIESEL SERVICE NEEDS. QUALITY SERVICE AND HONEST MECHANICS. CALL OR COME BY TODAY!
1200 Broad StFuquay Varina, NC 27526
From Business: Tilley Bros Body Shop is a Fuquay-Varina, NC, auto body repair and auto painting shop. We are family owned and operated and offer complete auto body repair and pa…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
My wife pulled in the store 1hour before closing with a nail in her tire. Employee told her they did not have the time to plug her tire. I have bought many sets of tires here, never again. Why would you leave someone in distress with a tire problem???
If you go here with brakes that are fine and leave with squealing brakes, one of the employees is damaging brake shields to contact the rotor to scam customer into purchasing unnecessary brake components. This is not only unethical, but dangerous as it caused the brake rotor and rim to become excessively hot and can cause the brakes or tire to fail, potentially resulting in injury or death. I have read several other reviews with the same complaint of squealing brakes after visit and I suspect this is the same case. DO NOT go here.
This place is highly over priced, they will over charge for everything and rip you off!Tried to charge me $900 to replace a fuel pump on a 2000 model ford, I took it up the street and got it fixed for $200
Too bad zero stars is not possible. My wife's car (2015 Kia Optima) had a gash in the tire and unfortunately, more and more cars don't come with a spare - just a small compressor and a can of what amounts to fix-a-flat. I rode along as it was brought in on a flatbed and off-loaded. The next day when we came to pick it up, the wife spotted a dent in rear bumper even before we got out of my truck. When I brought it to their attention, they brought the paperwork in the rear of the shop and called the manager. When the paperwork re-appeared, it had little "x"'s all around the car and the service rep said "see - they noted the damage before they worked on it", which, of course was BS. Next, he offered to remove $20 of labor from $159 bill, saying he was sorry but that's all he could do, until the store manager called me. Next day Kenny(?) called, saying that possibly someone hit the car overnight while it was parked there! When I refused to accept that explanation, he stated that the hand-written notes indicated a pre-existing dent. When I told him that the notes had to have been added after the fact (because they weren't on the form when my wife and I viewed it) he simply said he would have to forward the claim to their parent company Goodyear and they would be in touch with me within 48 hrs. I requested a copy of the form that supposedly had hand-written notes and he said "he'll email it right over to me". Of course I never got a copy and today, 10 days later, Goodyear rep called to mimic everything Kenny said. Additionally, she stated the hand-written notes were on the back of the form and not typically shown to customers! In short, she said - "you're on your own". Bad business - stay away is my advice. Discount Tire has always been my go-to for their Customer Service and now I regret going to Just Tires to save a few bucks on flatbed fee.
The true test of good customer service and character doesn't happen when everything goes right. They did a great job replacing the rear differential on our van, so when the rear air conditioning system failed I took it back to them to check it out.They replaced the compressor and thought that would do the trick. Not an inexpensive repair. We drove the van for a bit and the rear air failed again. So we took it back. They fixed a leaky O ring and sealed additional lines for not additional charge. We drove it again for a bit and the rear air failed again. So we took it back and they figured it out. They made additional repairs and again didn't charge us for the additional labor or parts. They simply "made it right" as the owner promised he would. Not only that, but the owner personally delivered the van back to our house so we wouldn't have to go get it ourselves.
Set an 3:30 appointment ,manager wouldn't honor it ,reason was he didn't like the way I drive smdh......GregRALEIGH,NC
THE VERY Best!! I've been going here 10+ years and they are what customer service is all about.Butch M.
John is amazing. He is honest and shoots straight. I only go to him now. He tells me what my car needs and if I can wait on a repair. When I tell you can trust him I mean it. I would trust him with the keys to my house! No lie the man is the worlds most honest mechanic (and I used to think that was impossible)! He has great prices and he is great to deal with! I live 50 min away from his shop and I still bring my car in for every need, even oil changes! If you are looking for a great mechanic who is down to earth and can help you be economical with your car he is the only man for the job!
have to say i was very pleased with the service we received....they not only helped us with a tow, they corrected the issues with our car on the first try, where as we have been to other places and they kept telling us it was the battery....the service manager Joe was very personable and went out of his way to find every discount and coupon the company was offering us at that time...would recommend them to anyone
I have no idea what that last review guys was saying. I have taken my cars to Russ for over 10 years and he is one of the most honest people I have ever met. Their mechanics are very good and they stand behind there work. On several occasions they have recommended less costly fixes or flat out told me my car did not yet need an expensive service that I thought it might. I do not take my 2013 E Class to them for service but Wake Tire works on my 2008 Accord and Pilot and are an excellent source for reasonably priced tires. Wake Tire & Service will clearly explain the problem and alternative solutions, give you a firm quote, have your car ready when promised, and stand behind their work.. Tell them Jeff Priddy recommended them!! That last guy is crazy.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.