What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
949 Gateway Commons CirWake Forest, NC 27587
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for inf…
2900 Capital BlvdRaleigh, NC 27604
I had my 2008 T&C Minivan with 180,000 miles towed here and they were very professional and told me exactly what my transmission needed. I h…
2126 S Main StWake Forest, NC 27587
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
1710 E Franklin StChapel Hill, NC 27514
From Business: Welcome to East Franklin Car Care, your one stop car care center. Located in the Chapel Hill area of North Carolina, we’ve been the neighborhood’s favorite choice…
6601 Falls Of Neuse RdRaleigh, NC 27615
Most recently I took my sons 2007 F150 Lariat in to have the brakes replaced and to trouble shoot what appeared to be a slipping transmission proble…
2807 Industrial DrRaleigh, NC 27609
Always honest and upfront. Skilled and prompt. I've had this shop work on my Chevy, Hyundai and GMC truck. They have worked on my son's Jeep and we…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
My wife pulled in the store 1hour before closing with a nail in her tire. Employee told her they did not have the time to plug her tire. I have bought many sets of tires here, never again. Why would you leave someone in distress with a tire problem???
The true test of good customer service and character doesn't happen when everything goes right. They did a great job replacing the rear differential on our van, so when the rear air conditioning system failed I took it back to them to check it out.They replaced the compressor and thought that would do the trick. Not an inexpensive repair. We drove the van for a bit and the rear air failed again. So we took it back. They fixed a leaky O ring and sealed additional lines for not additional charge. We drove it again for a bit and the rear air failed again. So we took it back and they figured it out. They made additional repairs and again didn't charge us for the additional labor or parts. They simply "made it right" as the owner promised he would. Not only that, but the owner personally delivered the van back to our house so we wouldn't have to go get it ourselves.
Set an 3:30 appointment ,manager wouldn't honor it ,reason was he didn't like the way I drive smdh......GregRALEIGH,NC
John is amazing. He is honest and shoots straight. I only go to him now. He tells me what my car needs and if I can wait on a repair. When I tell you can trust him I mean it. I would trust him with the keys to my house! No lie the man is the worlds most honest mechanic (and I used to think that was impossible)! He has great prices and he is great to deal with! I live 50 min away from his shop and I still bring my car in for every need, even oil changes! If you are looking for a great mechanic who is down to earth and can help you be economical with your car he is the only man for the job!
have to say i was very pleased with the service we received....they not only helped us with a tow, they corrected the issues with our car on the first try, where as we have been to other places and they kept telling us it was the battery....the service manager Joe was very personable and went out of his way to find every discount and coupon the company was offering us at that time...would recommend them to anyone
My wife and I have previously taken our vehicles here for all repairs without any issues. I'm not sure if I just had an isolated problem or what, but I was very dissatisfied with the service I received this time. I took my car in on a Thursday for a repair. I was told it would be best to bring it back and drop it off. I did so for Saturday morning. They checked one issue briefly, but due to them not being open for a full day, the recommended that I bring it back and leave it for 2 days. I explained that this would be difficult since I use my car for work, but that I would work on it. I also asked if an appointment was necessary. I was told no. Then, I brought my car back on the following Sunday night, left for all day Monday and Tuesday, and included a note explaining that I only had 2 days to leave it. I had to borrow a car from a friend for one of those days, and I had to take a day off for the other. Monday came with no feedback regarding the car. I called twice on Tuesday. The first time I was told that someone would call me with an update later. I called again an hour and 45 minutes before the shop closed only to be told that they hadn't even gotten to it to look at it at all. I was shocked. I explained that I would have expected a call at least, but the response I was given was that I should have called before leaving it, despite having been told previously that an appointment wasn't necessary. It was presented to me as though it were my fault that they hadn't worked on the car, or bothered to tell me early enough on that they weren't going to be able to get to it by the end of the second day. I was very frustrated with the customer service, and I did not appreciate being made to feel like the issue was somehow my fault. We will not be taking our cars back to this establishment, and we will not be recommending them to anyone else.
I have seen Jeff in the past and although his work was great... honest and fast... his "bed side manner" was lacking big time. It was soup nazi from seinfeld ... his way or the highway. There is a New Management there named Renee. She handles things with great tact. The honestly is still there as my diagnosis on computer was free. She even got under there and was doing it herself! Power woman if ever saw one! She cared for my car like it was her own and even shared that they could now take care of restoration needs as well because they own Capital auto-body right next door as well. Wife backed into mailbox... again. Travis there was great and you could see the staff all loved working there. That means a lot. I have joined their family as a customer for life. Thanks again Guys.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.