I was called by a sales person in their pre-owned department asking if I would be interested in turning in my lease early, he had a great deal on a new lease and I wouldn't have to make my last 2 lease payments. I told him I would think about it. I went back he was not available, so I worked with Zac. I swapped my current 2015 lease for a new 2018 lease. Long story short, they lied. I paid the last 2 payments on the 2015 only to save my credit rating. They did, after i called corporate, send me a check for one payment, but I still paid an extra payment that I was told I did not have to pay.This is my third lease with them and my last. They lost a loyal customer for a couple of hundred bucks.
I had 2014 Ford explorer limited very happy with it. got oil changed decided to go across to just look to see what was new in the 2018 models salesman came out began talking told him I may be interested in trading but didn't want to go down in luxury he said ok. We looked and found another explorer I asked him if it had the same things as my 2014 limited had he said yes.so we made deal.but when I got home I realized that the luxuries was not on the vehicle as we were told! We went back in a couple weeks and told them we were not happy. They said they wanted to please us, but the only thing they said they could would cost us 6,000 more dollars and that was out of the question!! We are NOT happy or satisfied with the situation! We will not recommend Crossroad Ford to anyone and will not be going back for future purchases!!! Very disappointed in Crossroads Ford of Wake Forrest!!!
(TOOK 5 HOURS FOR AN OIL CHANGE).I did took my car for service old change and when I got there at 9:30 am, the adviser said to me, that the car had a recall, so it will take at less two hours, so I did agree, and I left the car. At 1 PM no one has called me to go and pick up the car, so I desired to go back to the dealer and fined out what was going on with my car!!! When I got there the adviser said that my car was almost done and it will be another 15 minutes. So I did wait, and doses 15 minutes became 35 minutes and I did ask to check on my car, the adviser said to me almost none, need 10 more minutes. So I wait it, then the adviser came to me and said, car is done so I got up from my chair and when to sigh the papers, the Adviser said to me, WE DON'T HAVE RECALL PART ON STOCK, SO WE WILL CALL YOU WHEN IT GET HERE, SO YOU NEED TO SIGH THIS PAPER AND WE WILL CALL YOU LATER. SO I GOT MAD AND I DID ASK SO WHY NO ONE CALLED ME THIS MORNING TO LET ME KNOW THAT YOU GUYS DID NOT HAVE THE PART? I DID ASK WHY IT TOOK YOU GUYS 5 HOURS FOR AN OLD CHANGE? THE ADVISER CUED NOT EXPLAINED ANYTHING. SO YES IT TOOK 5 HOURS FOR AN OIL CHANGE, VERY BAD SERVICE AT CHRIS LEITH KIA.
Everyone was nice except Gonzalo Tomas. The few interactions I've had with him have been horrible. He wasn't pleasant when he greeted me and always took my keys using his pinky. When he gave me a quote for my car service, he implied that the service would be too expensive as if I couldn't afford it. I ended up getting the service. When I saw him again to get a car part installed he looked confused as to why I was coming back. He definitely has an issue with his tone and body language. It certainly speaks volumes. I could tell he wasn't interested in helping me both times. If he hates customer service, I suggest he finds a new job.
This was the best car buying experience that I ever remember having (and I'm 50). Although we went into the dealership thinking we were 90 days out before making a purchase, Mark Anthony (Iapaluccio) the sales consultant was fantastic. Although he moved us forward in the sales process as any good sales consultant should, he was not pushy about it. He introduced us to the GM Dave Burrell who was also very accommodating. Finally, it all wrapped up with Glenn in Finance. My wife and I will not hesitate to recommend Crossroads Ford in Wake Forest.
Finally,a positive experience buying a car! We (me, my husband and daughter ) went to Chris Leith Kia looking specifically for a Kia Optima for our daughter. Danny Via was the salesman that got stuck with me. I've had many bad/ horrible experiences buying a car,never a good experience. I was to kind at first but Danny was friendly and professional to us.it didn't take long for me to realize he is very sincere and knows his product! We looked at a few new Optimas en asked about used ones.danny didn't try to push us into a new one but instead took us to the used cars,found exactly what she wanted and then really impressed us. He went over every square inch of the car with us,focusing on our daughter to make sure she understood everything. She went for a test drive and we even worked out the price. She got cold feet,she just needed to think about it. We told Danny we were going to look elsewhere and he said he understood. NO PRESSUERE! After we went to another lot,Hannah said she wanted to go back and get her car. There were 2 scratches on the drivers at concerned her. I called dannynad told him we were coming back for the car,told him she was concerned about the scratches and that we were going to first. When we got back to the car lot,there sat her car,scratches gone! The paper work was done,he asked if she had any questions and even synchronized her phone with her car. We could not have had a better experience. I apologized for being "ugly", he said he figured I'd had bad experiences. He was correct. Danny Via takes the "bad" out of buying a car.
Had an awesome salesman (John Martin), that gave me so much information on deciding whether to buy a new or used vehicle. After weighing the pros and cons, I decided to get a new 2017 Kia Sportage. John is truly an Amazing salesman and I appreciate all the knowledge he explained to me. Very honest and sincere young man. Thanks John for helping me get my brand new car. Great service at this dealership. Ask for John Martin.
Took my Honda CRV in to have "the works" done but also told them that brake lights are not working. Now it was only about 30 minutes before closing time. I told them if they discovered it was just bulbs to go ahead and replace them but that if more involved that I could just bring it back another time. I got a call less than 10 minutes later saying "it is NOT the bulbs and we don't have time to do anything else about lights"...so I said okay just do "the works" for now. I picked it up later that night (after hours). Took the car home and next day decided I would just check the bulbs to be sure it was not that simple. WHAT DO YOU KNOW...new bulbs was all that was wrong and fixed everything. I guess I will never know for sure but I don't think they even checked the bulbs - if they did how could they have told me that was NOT the problem?! Anyway...like I said I will still probably take cars there for service but I will just know that I can't necessarily trust everything they say.
Went there due to misbelief that good honest dealer to buy from. Should have left the moment I got there. Glad to sell you a automobile, but before you leave the lot with car, you better have found all the problems with it. Service after the sale the worst I have ever seen. Will not go back and will let everyone I know regrettable I'm for ever going there
This happened to be the best dealership I have ever went to. When I went car shopping everyone wanted to sell me their crap. But when I came to Chris Leith Kia the salesmen Gary Irvin insured that I got a brand new car with low interest rate and below the monthly price that I wanted. If you want easy car shopping time go to Chris Leith call Gary Irvin he will have you do the application from home which will save you a lot of time and you can control your anticipation. All of have to do is lt him work he is very fast paced and covers all the details thoroughly. I just love my 2015 Kia Forte I thank God I came here.