We have left our Yorkchon over Thanksgiving break with Abraxas. I was so unhappy and angry so wanted to wait a while to leave review.When the staff brought up our puppy she had poop stuck on her bum. Staff gave us a tissue to get the poop out but it wasn't coming off so easily. It was Monday morning before work so we were in a rush and headed home straight away.After coming home, we gave a bath to our puppy and realized there were 3 layers of poop. Outer layer was so hard it was similar to her 2-3 days old poop, and then another 2 different layer. I was very angry instantly thinking the puppy weren't taken care for 2-3 days at all.Once we got the poop out, her bottom was stretched and bleeding. – The outer layer was stuck to her hair and there was no way she could have snapped it off as it was 3 layers. I was in tears and angry at both Abraxas and myself for ignoring the existing bad reviews of Abraxas on google and other sites.After cleaning her bum and putting some medication on, we realized she lost so much weight that all I could feel was bones. Her attitude had changed completely. She became so much timid but not in a good way - in a very sad way. Every time she fell asleep, she was having nightmares. She lost her playfulness and bubbly attitude; becoming very clingy.We went to the vet and the medication and visit cost us $200 - it could have been even worse if we have left her longer with Abraxas.I just wanted to highlight that please do not ignore the negative reviews on Abraxas. They are real and animals shouldn't be treated the way Abraxas treated our pup. I understand Thanksgiving is a busy period and many pets are being checked-in. However as a service provider, making sure pets are eating and being healthy should be the least they could do.I will never ever check my pet in with Abraxas ever again and I hope no one else does given what we have experienced.It took our puppy 2 full months to get back to the normal stage.
1221 E 3300 SSalt Lake City, UT 84106
From Business: This is NOT your parents' pet care facility. Nor is this the "same old Brickyard Kennel." We have new management & a whole new style -- come on in, & Experience t…
26. Cat Et Cetera
134 K StSalt Lake City, UT 84103
From Business: I started Cat et cetera in 2004, after cat-sitting for a number of years by word of mouth. My business has grown steadily since then, while remaining small enough…
This was a terrible place with dogs outside in the snow and a stench so morbid any pet owner should turn right around a run! An appointment had been set to groom the cat - the front door elderly woman was incredibly abrupt and disrespectful and amazing unhelpful. The lady in scrubs didn't say hello but instead stated everything they wouldn't do rather than confirming the grooming appointment and telling me by what time the cat would be ready to pick up. Upon leaving, the ragged frayed chain link fence (pictures taken) tore a huge hole in my shoes to which the management told me the owner would immediately be in touch. This of course didn't happen until several calls and reminders days later. Upon picking the cat up nothing had been done to satisfaction or specification and they overcharged my credit card as an additional stab in the back. The call with the owner days later consisted of them failing to admit guilt, offer any form of compensation and merely stated "too bad" when the question was posited on what they could do - to at least fix the broken gate. I fear that people are being ripped off, treated poorly and are going to a place that is unfit for any animal. What a horrible place.