I was told today I would be getting a washer and dryer delivered to our new house. I called an hour after the delivery window to ask what was going on. I was transfered to Rob. Rob then laughed at me and said it was my misunderstanding. That there was no delivery set up because we were still being reviewed to be allowed to rent from them. I asked him why then did they ask for my bank card when we hadn't been approved yet. HE LAUGHED AT ME! He the continued to say it was my misunderstanding and they had not asked for my card info. He was not the person I talked to when setting anything up. I will be contacting the BBB. I do not understand why you need my bank card if I don't have an account! I would not recommend this place to anyone!
I was a customer for 5 years and moved to a different city in March so I had them pick up my old washer. I moved to an apartment so I needed a portable washer and dryer. The beginning of June the washer stopped draining and spinning causing it to flood my kitchen. I called about having someone sent out to fix it and all they can say is they want a payment. I told the lady at the front desk I will pay on my next pay day as long as I have a working machine. That never happened ... however, I did receive calls saying I have to pay or its going to collections. It has been a cat and mouse chase when it comes to customer service with E-Z Rental. They are nice at first but once you sign your name all people skills are out the question and as for customer service... what is that?? Also the notes that they leave on your account are not very detailed so when you call about something and would like them to back date through your account... well... it is not very helpful. I spoke with Rob today I had asked him to read through the notes supposedly he spoke with me and made a note stating I will pay before I get maintenance ... That never happened because since I had the issue with the washer I have never spoken to Rob. Rob said "I can't lie about something like that" referring to the "note" that was entered. I told him I refuse to pay for June and July when the machines were not working and I will pay for the first month he said no because I didn't pay when I had the units. OF COURSE NOT they are working and I put in an order for them to be serviced because of this inconvenience now I have to pay to do laundry at a laundry mat. He became very unprofessional saying the argument is going in circles and he is not budging. He said he will not charge me for the next bill ... Thanks for not charging me for a month that I will not even have the machines....really? He said it is my fault I am being charged because I never followed through with getting the machine fixed. I called a hand full of times to have the machine fixed they never sent someone to fix it. I work full time and where I work I don't get service I am not pulling aside to call you another 5 times to request customer service it is E-Z Rentals job to follow through! I told them to pick up the machines as soon as possible because it is taking up space in my living it has been there for 2 months now. Now I am being charge a pick up fee. This is how a loyal customer is treated after 5 years!!! You are better off at your local laundry mat the 1-800's number provide better customer service or buy new machines at a department store and make monthly payments it is worth it trust me!