I have to make this a short review as YP Doesn't allow for a more detailed review. Basically Bretta was very rude. I tried registering for a guest parking which I never had a problem registering guests the past 6 times in my condo complex and no one stated we had to register our own cars we keep in our garage before we are authorized guest parking. Bretta stated no one told us anything because they are after hours crew. I asked her is there a difference between a after hours crew, and the crew that works during the day? She said the hours crew are not required to inform me of anything. Seeing as how the employees should all be on the same page of company policies&procedures, there should not be a difference between a night crew or day crew- it's the SAME company. I asked to speak to the owner, she said she is the supervisor (no one is higher than her authority) she denied me PUBLIC knowledge of this companies chain of command info, which is a violation of the FOIA ( Freedom of information act). I had a feeling she doesn't own the company so I googled this business and I looked up the President of the company whose name is Gary Rice and wanted to write him a personal letter of complaint but when I called back to see how I can get in touch with him, she said he is never in the office. So, in this particular case I will contact the BBB, FTC SAG) regarding this companies lack of customer service and as Bretta trying to pass as if she owns this company denying me Due process. The lack of customer service, and proper training of all employees is all I was trying to address at the time. But Bretta denying me a public right to know who the president is and how I can get in touch with him is poor business ethics.
Serving the Vista Area
I have been a client for 3 years. I have used many security companies at my location.This one of the best security companies so far! Well staffed, f…
2171 S El Camino Real Ste 204Oceanside, CA 92054
From Business: East-Tech Private Security Inc. is dedicated to providing exceptional and cost-effective Security Guard & Patrol Services, as well as Video Surveillance. We have …
2385 Camino Vida Roble Ste 100Carlsbad, CA 92011
From Business: Securitas Security Services USA, located in Escondido, Calif., is one of more than 600 regional offices, owned and operated by Securitas Security Services USA, wh…
4021 Layang Layang Cir Apt DCarlsbad, CA 92008
GREAT PATROL COMPANY - We had Tri City Patrol for several year and due to budget restraints we had to end our contract with them. Within 6 month of not having them on our property we experienced several issues with property damage, vandalism and our parking got out of control. We rehired Tri City Patrol and within 30 days they had our parking problems resolved and the property damage and vandalism has been reduced dramatically. Our community HIGHLY recommends this company.
We hired Tri City Patrol approximately 2 years ago after going through several other security companies. Since hiring Tri City Patrol our problems, damages, vandalism and other issues have been reduced to a minimum. We understand that a security company can not resolve all problems, but since this company has been on the job we have experienced a lot fewer problems. Tri City Patrol does enforce our parking rules and are very thorough. We do receive complaints about vehicles being towed, but the security company is only doing what we hire them to do. The residents that are towed just do not want to follow the rules. It took 2 years for me to write a review because I wanted to be sure this was not quality service for the first few months. I would highly recommend Tri City Patrol.
As a property manager I have never written a review about a vendor. However, Tri City Patrol deserves a raving review for the services they provide. They have a thankless job of enforcing rules and tow vehicles in violation. The properties that I manage that use Tri City Patrol seem to have less problems then other properties. The Officers and Staff of this company go above and beyond their contracted duties. I would strongly recommend this company.
Best Security Company in North County. We had Tri City Patrol for 4 years and went out for bid and found another local company at a better price. 6 months with the other company proved to be a huge mistake. We re-hired Tri City Patrol and withing 30 days we were back to no problems or vandalism on our property. The old saying "you get what you pay for" proved right. We pay a bit more and received better service for the money.
Wish I would have read about this company before going with them. We switched from another local company to this one because there rates were much better. Hate to say it but now we are losing money, tenants and paying for vandalism that we never had. In 6 months we have spent more money then saving. There office staff is very rude and the reports are fabricated. DO NOT hire this company. We are finally going back to our original security company. The little issues we had with them are nothing compare to the nightmare we have with North Coast Patrol.
Our Condo complex hired Tri City Patrol to conduct Security Services and Parking Enforcement. Since they have been on the property we have had a reduction in crime and people have been towed for violating the parking rules. I can now come home and find a parking space. Their Officers and Office Staff that I have spoke with have been more the courteous and helpful each time I have called. I would highly recommend this company to anyone looking for QUALITY Security Services
Tri City Patrol has been working in our homeowners association for the past 3 years. My wife and I have lived here for about a year now. We have had several occurances that we have had to contact this security company from reporting proplems on the property to finding out why our vehicle was towed. The employees at Tri City Patrol are always helpful, responde to our calls and handle situations with a great deal of professionalism even when I was a jerk when my vehicle was towed as I did not want to take the responsibility for illegally parking. I they need to be commended for the level of service they supply.