I love Enterprise and the one on Main Street is great. They are very courteous and fast. I am always able to get a ride home. I was a consultant for a year and a rental car was part of the agreement. The rental was from the Las Vegas Enterprise; however, I dealt with the local office while I was renting. I cannot say enough good things about Enterprise. I have also purchased several cars through Enterprise over the years.
Normally I always use the enterprise location in visalia but the last two times I was given conflicting information from their website. For example, when reserving online it makes no mention that if you want to use your debit card then you will need much more documentation than normal. I ended up having another credit card but what if I didn't? The time before that I spoke to an agent on their 800# because I no longer had a debit card due to fraud. They told me it should be no problem but when I arrived it was. The staff admits that there is poor coordination with their 800# people versus the local staff. They apologized but seems like it hasn't gotten better. Staff is nice just need better support from their HQ.
Great experience at this location. They went above and beyond for my family on such a short notice. Thank you for making our lives easier!
The shuttle service was safe, great and excellent! But the customer service makes me don`t wanna go back. I got quoted one fee on line and I was given another quote at the counter; The customer service lady asked me if I wanted to buy the gas option and I said no, she insisted that it was better for me because the gas was cheaper, so I said ok.When I returned the car today with half a tank, anothe lady took care of me; she looked at the current miles, the gas and she went inside.As we were walking back inside, I told her that I noticed that the car shifts a liitle bit to the left, it`s like a little bit of play on the steering wheel, she was like: Ah ok.Once inside, she gave me my receipt and that`s when I asked her why it was so much, she said it was because of the full tank of gas.I told her again that I only used half a tank; she said that by purchasing the gas option, I pay for a full tank wheter I use it or not.I told her that no one told me that before, why you didn`t tell me? She replied: Did you ask?Be careful, don`t let the same thing happen to you.