Horrible and waste of time! Also a rip off, bought more than 10 pieces of clothing from me for 5$! All caters & Calvin Klein Will never do that again and would of took it back if they didn't mix it with another's persons. Never again
I shop at both Twice Upon a Time locations. They have name brands I would not be able to buy my kids if I had to buy new. My daughter loves going here. It's organized and clean. Its nice they have big kids clothing. Good service.
Great experience! Such nice things at both their locations!! Love getting my daughters outfits there!!
Absolute worst customer service of all time. Went in to do an exchange and came across 6 employees who weren't able to help me. While they waited for someone to help me, on of their managers was in the back joking and talking to other employees while the store manager was gossiping on the phone by the register..all while ignoring the fact that we were there and without offering assistance to her employees. I would never return. They were rude, they didn't know what they were doing, they treated the store like a social gathering with each other. Lack of management has a lot to do with this I'm sure. They were also unapologetic about this terrible experience. No one shop here.
EXTREMELY RUDE from the moment I walked in , snotty and made rude remarks ... brought nice , cute clean clothes , and a skip hop diaper bag used only a few times and an Infantino used once ...after being told to wait for a few min, I waited for an hour, then she told me she was going to give me $4 for the Infantino and 3 outfits. !! Im never setting foot in that place again , that rude employee should be fired! I wish I had her name to complain but I dont, I just know she was wearing gym style clothing and curly locks, tan skin. she said my skiphop diaper bag was dirty but it wasn't, just ridiculous , worst experience , made me soo mad to have wasted my time and gas to go there. I would rate zero stars but I cant submit unless I pick a rating .
The store is cute and very full of adorable kids clothes BUT the employees are rude,they told me something different over the telephone,and I left feeling like they were nothing but a rip off and a scam.I took the time to clean,separate by size,and match any sets together.I took six boxes of baby and kids wear plus other things like baby monitors,swings,walker and car seat plus bedding.They ask you to leave your items and they will call you in a couple of hours,with their decision.Well two and a half hours later they call,we go down and they tell us they do not want any of it because it smells like like smoke.Okay,maybe so but if the first box smelled of smoke,why continue to the six boxes? And why,after asking for them to be separated are they going to mix them up? "Condensing them down",is how they put it and this was their reason for one full box being empty when I returned. This consignment shop of used clothing is too high priced,their employees rude and I don't feel they were being honest about the empty box. If you do decide to sell there I would suggest counting each piece and having a complete list of what you leave behind.I am now re-sorting clothes and recounting them to match my list.I will let you know what happens next.For myself,I know I will NOT consider shopping or referring anyone to Twice Upon A Time.I wish I would have read these reviews before going down there,it would have saved me hours of my time and gas too!!!
Shady buying practices and WAY overpriced. I feel like they want to be a boutique instead of a consignment store. I was completely looking forward to them opening as I have had lots of great experiences with children's consignment stores down south. Sadly after being in the store numerous times and dealing with rude workers AND the owner I will no longer be spending my money there. I would tell all my friends that if they want to shop there cool (their money) but to not "SELL" to them or leave things unattended.
The management has this self entitled "i am better then you" attitude. With what little power they have they mistread the hard working employees. And make sure you know they don't like you by cutting your hours, leaving you to do thier job and YELL at you if you don't. Several occasions the manager/assistant manager will take longer then an hour lunch, come in hungover, constantly haver personal calls, the manager had set up interviews but came in late because she was out partying. Along with falling asleep in the office and never treating anyone with respect, they talk badly about everyone behind thier backs, they lack communication and can't run the store at all. HORRIBLE management Alex Mecias and Marina Bell deserve to be fired!!!!