Ordered breadsticks, wings, and the Ultimate Cookie online at about 8:23 on a Friday night (6/23/17). Received a confirmation email as well as a confirmation text message, both saying our food should be delivered around 8:53 p.m. Checked the delivery tracker: our food did not even go out for delivery until 9:23 p.m.... and then it NEVER SHOWED UP. We tried calling, but all you can get is the call center and they are absolutely useless. Bravo Pizza Hut, you're officially the worst delivery service on the Iron Range.
Driver delivered pizza to my house when my son was son was babysitting his brother. My son told him he never ordered and they verified address...so my son tried calling me I didn't answer, so he said maybe she did and signed for it... 2 hours later the Virginia PD show up calling my son a thief and they will ticket him for credit card fraud..so he has until midnight to pay for the pizza and demanded that he tip the driver very well....So that is what our PD is concerned about and no wonder they do not get any respect from kids these days ....douche bags....good job
I will NEVER eat here again!!! My friend & I were there Saturday night with 5 kids,we waited 45min. For cheese bread & over an hour for our pizza,which we never got. Our pizzas sat in the window for 15minutes & the waitress could have cared less. She was taking care of all the carry outs & not us. Finally we had enough & I went & asked for our pizzas & her response was " I'm helping other people & I'm not the cook & I am just the waitress" to which I said their right there & we should come first & she laughed at me! So we left with 5 very upset & hungry children!
I love papa Murphy's pizza. It's so fresh and the cashier's are very very sweet.
Has grown on me. Order with extra sauce. Fast delivery.
It's so funny how people up here rage on this pizza. Anywhere else it would be average at best. Not very friendly employees. The frozen pizzas are bad...crusts are a pre-made slab of dry bread. Their regular pizzas are fine, just not great.
First, this isn't a complaint against the Virgina store,but the customer service line. I ordered a big dinner box, one pizza was plain cheese for kids. It came with Sriracha drizzle. No big deal, called to inform so I could get the correct order. I was told I would get a manager call back. Called back after 20 minutes of not hearing from a manager. The manager told me that is how I placed the order. Absolutely wrong. I explained this wasn't the first time they have made a mistake with drizzle but I never bothered to complain, but being this was for kids they couldn't eat it. Also mentioned that the soda I ordered was out so I was brought a different soda without being asked what else I'd like. Again, that wasn't a big deal but my kids can't eat this pizza. Wasn't rude or condescending, but the manager got very defensive and b*tchy. So I asked, "Basically you're saying you aren't going to try and rectify this?" I'm not sure if she didn't know the meaning of rectify or if she's just a b*tch, but she hung up on me. So I call back. Get another girl who is nice enough for the first 10 seconds, then tells me I shouldn't have ordered it if I didn't want it, but that she'd make sure the manager was reprimanded for hanging up. Told her I didn't care about that, I just wanted my kid's pizza. She told me there's nothing they can do. Explained to her this is maybe the 4th or 5th time this mistake has been made and I won't be ordering from PH again. She said sorry (but in a tone to make sure I understood she was oviously not sorry) and asked if I'd like her to place the correct order. Um, NO. By FAR the rudest customer service experience I have EVER had. A very simple fix... hell, take back the incorrect pizza. We didn't even touch it. Cannot believe a company allows their customers to be treated like such absolute SH*T. But I can guarantee it will not happen again because they have lost our business and I will definitely be telling people what an awful company this is.
Not much sauce and was bland. Wasn't horrible, but would not get pizza at Poor Gary's again.