Siebert Realty, which is owned and operated by Pat Keenan, is one of the worst property management firms we have experienced in our two decades of beach house rental in Sandbridge. The company completely shirks its property management responsibilities in ensuring a quality customer experience. When we rented Fruit of Labor, a beachfront property, Siebert failed to properly inspect, maintain, clean, or manage this $10,000/week property. Imagine our surprise to arrive at the beach house and to be greeted by a single cleaning woman who had just begun cleaning an 8 bedroom house at our 3 pm arrival time. She left behind filthy toilets, sandy floors, dirty carpets, smudged windows, dusty vanities, filthy showers. When we complained, Siebert sent another cleaning crew the following day and they told us that the initial cleaning firm was from Blackfolks.com. Unaware that such a site existed, we googled it and learned they were being facetious. We reported this to Mr. Keenan and his team and they remained unresponsive. The first night the dryer was not working, the alarm went off, and the oven malfunctioned. After two days of complaining, Siebert ordered a new replacement main board from the manufacturer, leaving us with no way to bake for 20 people. The next night, the alarm system went off again for no apparent reason and the lights in the cathedral ceiling began flickering off and on. We called Siebert and told them that someone had apparently written a sign on the light switch so this was an old maintenance issue. They sent over an electrician. Next, we called and had them clean the filthy grill. To add insult to injury, we are relaxing on the beach on our last day and Siebert’s cleaning lady and her friends accosted us, questioning why we had complained about her poor cleaning job. When I told her that my niece was forced to clean a toilet, shower and vanity with a bar of soap because her crew failed to clean the lower level, she apologized. But, when I reported this weird and threatening behavior to Patrick Keenan, he had the unmitigated gall to intimate that he found our report unbelievable. Yeah, so did we.In its July issue, Ebony Magazine rated Sandbridge as one of the top ten beach resorts from African American families. However, if you are planning to go, be sure to stay as far away from the Siebert Realty as you can. . . try Sandbridge Realty if you want a quality experience and a responsive management. At least, they know how to property manage.
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