Absolute slowest drive thru service I've ever experienced, very juvenile tellers with bad attitude.
830 Goff StNorfolk, VA 23504
295 Bendix RdVirginia Beach, VA 23452
Horrible Experience ever!!!!!Please if you are buying a car do not ever but ever used Hampton's Road Finance Services it has the most unprofessional customer services team, rude, disrespectful, inconsiderate demanding people that I ever had to deal with. Just for one freaking monthly payment past due they threaten to reposes the car even though you try to make alternative payments they talk to you like you are stupid or they know what is going on your life, also they start lecturing you about of how you have to be responsible to pay on time if you pay a couple days after your due payment. and always talking to you in a very demeaning way possible like you are piece of trash and like they are the owners of the company.Trust all these review all of us have very similar experiences, the worse is that the majority of people with a decent job are in the same situation and trying to keep up with all the payments to be on time but even though if it is not pay on time you still pay and with high interests, it seems is not enough that they have to treat you like you are stupid or you are trying to avoid payments.Seriously this type of situations, that's not give anyone the right to treat people like that. THEY DO NOT EVEN DESERVE A STAR AT ALL!!!
This is the worst company EVER!!! What everyone has said here is completely TRUE!! They sell bad cars and treat their consumers horribly. My husband had his truck not even a week and something in the front end started cutting into the drum. We heard a weird noise and took it to a mechanic ... the guy said if we had waited any longer it would have broken and possibly killed us and whoever else was around. When we tried to get them to fix it, it was like pulling teeth. We held on to the part just in case they tried to do something sneaky and we had to take them to court. Today we didn't answer the phone because we didn't recognize the number ... they contacted my mother, my husbands ex-wife, her father, and her mother, and also a friend my husband used to work with lying to them saying we had used them as references when we had not. We are getting rid of this vehicle tomorrow!!
I am giving them a star because zero stars wasn't an option. I went to this firm for an uncontested divorce. The first agreement draft did not even include my rental property. The second draft had the incorrect child support. Then the attorney, David Johnson, didn't know which house(s) my wife was a borrower/owner on. Mind you, all of this information was given to them on paper AND verbally in my initial consult. After sending my wife the paperwork, she had her own attorney review it and requested for one sentence to be added to the agreement. Literally....one sentence. Mr. Johnson emailed me and said that because of that requested change it would now be considered contested and I needed to pay a retainer fee of $2250. To add ONE sentence!!! I called to discuss the issue and was put to his paralegal who said that one of them would return my call that day, which they did not do. I followed up the next day and got the same story, and the same no-call. The third day I actually went up to the office since they clearly weren't interested in returning my phone call. I was told that he was with a client, but I could hear him talking in his office and he clearly was not with a client. Rather than taking 2-3 minutes to speak with me and figure out what needed to be done, he first sent his receptionist back and forth as a messenger. When I told her that I was extremely frustrated with his refusal to speak with me and that I would rather just end the business relationship and go somewhere else, she told me that she didn't know how to do that and went to get another lady. That lady then proceeded to go back and forth several times to and from Mr. Johnson's office delivering messages about how adding that one sentence warranted a contested divorce and trying to explain away their errors. I finally insisted that I was not interested in arguing over semantics and just wanted to go to another attorney so she brought out a release form and I went on my way. Never once did Mr. Johnson speak directly to me, which I found to be incredibly childish and disrespectful. Never once did anyone offer to make things right. Instead, they acted as if they couldn't care less that they had an upset client in their lobby, had messed up my agreement on several occasions, and were losing my business. I was not disrespectful, loud or demeaning while in the office either. I simply wanted an explanation and to figure out a mutual solution to finish the agreement. Instead, I left with an incredibly bad taste in my mouth and would NEVER recommend this firm to anyone unless you are ok with having an amateur attorney that doesn't value your business and requires you to check up on and correct his potential life-altering mistakes. Oh and don't forget that he probably won't talk to you either.
This is the worst company ever! My husband got out of the army and we have 2 small children and hit a hard spot! I called them to volenteer to surrender the car and was verbally attacked on the phone and was treated horrible! She lied to my husband about late payments and tried to start a fight between us. Never use this company!!!!
Wow so i looked this company up to write a review after the incredibly horrendous and unprofessional experience I just had with them and find all kinds of bad reviews. I wish i had done this before signing any kind of paperwork to them. I got a car loan with them in 2012 while i was on active duty and yes they broke my tail with the interests. Now, once they found out i was no longer active duty things were just bad because they called every other day saying that the car had never been paid on time and such things. That we owed a whole year of late fees that according to my bank statements are different all the time. But i had an allotment that THEY set up... How was i late on my payments? Crazy! They called about a week before the payment was due with the most nasty attitude they could possibly have and if the answer was not what they were looking for they would start their threats about repossessing the car. Now they called me december 9th demanding the 2 months i was behind which were nov n dec....but wait dec is not due till the 15th thats in 5 days. I have NO money literally right now...bank account -$66 nothing to my name or even for groceries. Its freaking Christmas give me a stupid break!!! I told them i could not make a payment till jan 1st and she proceeded to check some how my husbands job. Called back and said that she verified my husbands employment and demanded the payments. Little nasty attitude lady if you don't know what is going on you shut up. Well after so many threats of repossession within a few minutes i simply said...do what you gotta do because i cant steal. And it might sound irresponsible but i have to put food in my table for my children before i pay your stupid loan. Sure enough like thiefs at night they took the car in the middle of the night. Now im guessing they will want to sue us and even charge me for the keys that were waiting for them by the door! DONT EVER DO BUSINESS WITH THIS PEOPLE. ITS AN UNPROFESSIONAL FINANCIAL INSTITUTION UNPROFESSIONAL EMPLOYEES NASTY ATTITUDE WILL CALL YOUR WHOLE FAMILY AND FRIENDS BECAUSE YOUR PAYMENT IS DUE IN A WEEK OR Two. One star??? Make that double 0!!!!
David off Tuesday day off
This company is a scam never do financing through them. If you're unable to make a payment they will repossess your car straight away and will sue you for the loan then resell the car right away. This company doesn't help anybody and will try anyway to scam you.
I am active duty military. I joined in 2003 with no gap in service. My wife and I tried to get a car this past week but were rejected. We got our rejection letter today. Reason for rejection was "employment is part time, temporary or seasonal". Can you explain that one to me?
I dont know if this company is the worst, but at least my experience has been bad. When you call customer service the representatives always put you on hold, when they are giving you assistance they sound like they don't want to do the job. The acct was locked just because i cancelled 4 transactions, and now i cant ever used the online payment. . A representative by the name of Lorie is the worst employee. Hope anyone else using this company don't experience what i am experiencing.