We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both Mary and Damon at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building.This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly.
3082 Brickhouse CtVirginia Beach, VA 23452
From Business: We help seniors in the Virginia Beach area live happy, healthy lives in the comfort of their own homes by providing quality, compassionate care, interactive careg…
516 S Independence Blvd Ste 106Virginia Beach, VA 23452
From Business: Founded in 1966, Interim HealthCare one of the oldest and leading home care and medical staffing companies in the United States. The company operates more than 30…
I have been working with Medical Temporaries for the last four years and have had a very positive employment experience with their company. Above all they are very professional for a staffing agency and go the extra step to make you feel welcome. I would highly recommend.
Very responsive, professional, caring staff. I now have a permanent position and am working full time.
I love working for this company. Everyone is like a family and truly cares about providing the best service to everyone.
I'm not very happy with the aids they try and provide, they don't show up, dont call in, and my mother who is bed ridden is not getting very good help with company! they have promised me that someone would be out 7 days a week to help and have only seen 1 aid in 1 day. everytime i call i get the same info, they will send someone out, only for another no show! the employees here are unreliable and can not be depended on! i call again about my mother and now they tell me they cant find anyone to go over to my mothers, what good is this company? piss poor! getting more frustrated by the minute. not only that when i call multiple times they tend to blow you off on to another rep. i would not recommend this company for anything. thanks for nothing and the horrible service....your aids are a joke!!!!
The staff is extremely knowledgeable regarding Home Health needs as well as various diagnosis that are encountered in the home. Very flexible and accommodating for the patient with scheduling their visits. They really help you feel like a family member, truly looking to make a difference in patients homes and the community.
pathetic company.. They don't have an insurance policy for staff but offer an indemnity plan as primary insurance. Staff will be fined for not having insurance at the end of the year.
Great new business, all the ladies are very caring and so sweet. The owner Holly is a delight, she will be there for you and your loved ones,and treats them like her own family.
First off 1) there is such a change in aides you wouldn't believe it. 2) aides were lazy, left in middle of shifts, did not interact with my mom at all 3) the bottom fell when they wanted me to sign re do time sheets in nov for back in April- the head nurse Mary Gavin refused to give me owners name or number so I could call himWhen I drafted letters and faxes I got a certified letter to drop us when u refused to no longer do anything unethical with paperwork .Not only did I report it yesterday but reporting to head of nursing for state and medicaid about their practices.Yes we are going to another company but the stress this company put me under is ridiculous.They promise aides then they don't show up or don't notify you that one will be late.I got aides who went to court for various reasons and they came dressed in with home as in their clothesI am considering suing them for all the undue stress
Unreliable help! You never know if they are going to show up or who will show up. No consistancy in care givers! If you sign to be the respite person be prepared to fill in often!!