Tune Up Plus
5225 Indian River Rd Ste 5225, Virginia Beach, VA 23464
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THE WORST EXPERIENCE OF MY LIFE!!
DO NOT GO TO ANY "TUNE UP PLUS." First off, I had an appointment for both of my cars. One car took 2 hours (they thought it was more important to talk about drones then fix my car...my whole family was waiting) and the other took 2.5 hours (they didn't even call me), just for an oil change and tire rotation. Then, I was driving my first car back home and the entire car was shaking all the way home...thought I was going to crash with my family inside. I know how to spend "out of pocket" money to get it fixed somewhere else as I don't trust this company, and NEITHER SHOULD YOU!
I give my hat off to the staff. My granddaughter went up there to get her tuned up where most places would have taken advantage of this I received a phone call from the manager because she didn't understand what was going on and he encouraged me to come up there so he could show me what was wrong. When I got there instead of trying to make a mint off the job he laid out the most important stuff then went into what she should expect to do on the next oil change. The manager was on top of things one of the mechanics was horsing around and the manager quickly corrected the problem and got my granddaughter's car out very quickly. Thank you Tune Up Plus for a job well done.
Steven, Justin and Mike all are the ones who worked on my 2007 Toyota Camry. they gave me the best customer service in an auto repair shop that I have ever had! They went above and beyond to make sure my car was fixed even better than the service I have received from my Toyota dealership.