Owl Creek Veterinary Hospital
587 S Birdneck Rd, Virginia Beach, VA 23451
Phone: (757) 354-3947
Primary Phone: (757) 354-3947
General Fax: (757) 422-2064
Fax: (757) 422-2064
Rowan Paul D DVM
Rowan, Paul D, DVM Owl Creek Veterinary Hospital
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The prices are insane - I was quoted 645 to neuter my Chihuahua.
I brought my Chihuahua in for an x-ray and a rabies shot - was told they had emergencies and they needed to keep him there for an hour or two. 7 hours later I called and called and they said they would get back to me. I went up there and they were all just sitting around talking about moving and what they were doing this weekend. My dog was still locked up - no shot, no x-ray.
Now here is the kicker. 7 months later still receiving random bills even though I paid the day I was there. The first bill was for a random 20 dollars. No decription for what. The second bill indicated I took my dog there - when I did not - and obtained Trifexis. My dog doesn't even take Trifexis. I call every day and no one can call me back about these charges.
Clearly there is a complete break down of the management of this place. Had there not been a snow storm that crippled the city I would have taken my dog to his normal vet. I won't make this mistake again.
While I feel that their veterinarians and staff are pleasant, multiple times we have been pushed with the most costly options first for treatment.
The final straw was our dog having an upset stomach and we spent over $750 for tests that yielded a result of nothing more than treatment with antacids and other medication which should have been the first option.
Their facilities are nice and I'm sure that their vets and technicians are knowledgeable, but trust is a big factor and I do not feel that they have a hard working family's best interests as their priority.
I feel taken advantage of when comparatively they are far more expensive than equally effective veterinary practices in the area.
We just moved to Virginia Beach and needed a vet for our two huskies. A few people at the dog park recommended Owl Creek Vet and I'm SO glad they did!! The facilities are very nice but the people that work there are even nicer. The vet took a lot of time to get to know our dogs and allowed us to do all testing (shots etc) in the room so that they were more comfortable. Normally the dogs are being pulled against their will into back rooms to do these tests so we were ecstatic that we would have 2 happier pups. Unfortunately we have to move again and can only hope we can find another vet even close to this great. :)
06/12/2008Provided by Citysearch -
I love this place~~ The is very happy and very helpful with letting me know the care of my animals!
Drs are GREAT! my animals loved them and was very spoiled with treats!!
My dog stayed over the weekend and he was so happy to go in to THE PUPPYDAYCARE!! When I picked him he had a great new hair cut and smelled great!! THANKS TO EVERYONE!! we will be back!!
If you love your animals take them TO OWL CREEK!!
06/06/2008Provided by Citysearch -
DO NOT BOARD YOUR PETS AT THIS KENNEL! My husband & I are EXTREMELY UPSET AND ANGRY FOR THE LACK OF CARE FOR OUR 3 DOGS. We picked up our dogs after being kenneled for 5 nights to have all 3 dogs come home with severe diahhrea, and would not eat. 1 of my dogs had an injured paw that had to be wrapped and treated with antibiotics, AND THE MOST AWFUL INCIDENT WAS MY 1 DOG THAT CAME HOME ENDED UP HAVING 7 SEIZURES PLUS 1 GRAND MAL SEIZURE THAT WAS AWFUL AND HE WAS ADMITTED INTO THE EMERGENCY HOSPITAL TWICE. HE ALSO HAD A BROKEN TOOTH THAT HE DID NOT HAVE PRIOR TO BOARDING. My husband and I also called to check on them and a girl in the back that answered (they know who we are talking about) was rude and unprofessional and just wanted to get me off the phone instead of doing her job and being concerned about the animals there in her care. Hello - that is her job! If she can't handle working with animals then she should really get out of that profession! We wanted to get this important message out to everyone that boards their pets and hopefully stop this behavior!