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Mark Gonsenhauser's Rug & Carpet Superstore

(4 Reviews)

4153 Virginia Beach Blvd, Virginia Beach, VA 23452

(757) 486-6600

CLOSED NOW
Today: 10:00 am - 5:30 pm
Tomorrow: 10:00 am - 5:30 pm
82
YEARS
IN BUSINESS
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At Mark Gonsenhauser's Rug and Carpet Superstore we will not be undersold ! Our price match guarantee offers the most competitive prices anywhere. If you find a lower price we will meet it.

(Applies to in stock only. Not valid on previous orders.)

General Info

Established in 1936, Mark Gonsenhauser's Rug and Carpet Superstore is Hampton Roads oldest and largest Oriental and Decorative Rug & Carpet showroom! We have 20,000 square feet with 10, 000 Rugs! We have an extensive selection of Carpet to fit every budget and lifestyle.

We also have the largest full service in house Cleaning, Repair & Certified Rug Appraisal facility in town. 

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Extra Phones

Rug Cleaning Department: (757) 333-1010

Services/Products
  • Decorative & Oriental Rugs 
  • Traditional Rugs 
  • Contemporary Rugs 
  •  Transitional Rugs 
  •  Machine Made Rugs 
  • Custom made Rugs & Runners 
  • Carpet
  • Installation 
  •  Rug Pads 
  •  Rug Cleaning 
  •  Rug Repair & Restoration 
  • Rug Appraisals 
  • Complimentary In Home Design Consultation
  •  Rugs on Approval 
  •  Pick Up & Delivery 
  •  Gift Certificates 
  •  Financing 
  •  Rug Resale Service 
  •  Specials & Promotions   
Payment method
visa, mastercard, amex, discover, all major credit cards, check, debit, financing available, paypal
Location

One Mile east of Town Center.

We are directly across from the Virginia Beach Central Public Library, located on Virginia Beach Blvd. 

Neighborhood
Little Neck
Amenities

Free and plentiful parking. 

Languages
Dutch, English, German, Spanish
Accreditation

Better Business Bureau

Carpet and Rug Institute

BBB

Associations

Mark Gonsenhauser is the only Certified Rug Appraiser in Hampton Roads and has been certified by the Oriental Rug Retailers Association of America.

Categories
Carpet & Rug Repair, Rugs, Carpet Installation, Carpet & Rug Cleaners, Carpet & Rug Dealers
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Services: <div> <ul> <li><strong>Decorative &amp; Oriental Rugs&nbsp; </strong></li> <li><strong>Traditional Rugs&nbsp; </strong></li> <li><strong>Contemporary Rugs&nbsp;</strong></li> <li><strong>&nbsp;Transitional Rugs&nbsp;</strong></li> <li><strong>&nbsp;Machine Made Rugs&nbsp; </strong></li> <li><strong>Custom made Rugs &amp; Runners&nbsp; </strong></li> <li><strong>Carpet</strong></li> <li><strong>Installation&nbsp;</strong></li> <li><strong>&nbsp;Rug Pads&nbsp;</strong></li> <li><strong>&nbsp;Rug Cleaning&nbsp;</strong></li> <li><strong>&nbsp;Rug Repair &amp; Restoration&nbsp; </strong></li> <li><strong>Rug Appraisals&nbsp; </strong></li> <li><strong>Complimentary In Home Design Consultation</strong></li> <li><strong>&nbsp;Rugs on Approval&nbsp;</strong></li> <li><strong>&nbsp;Pick Up &amp; Delivery&nbsp;</strong></li> <li><strong>&nbsp;Gift Certificates&nbsp;</strong></li> <li><strong>&nbsp;Financing&nbsp;</strong></li> <li><strong>&nbsp;Rug Resale Service&nbsp;</strong></li> <li><strong>&nbsp;Specials &amp; Promotions &nbsp;&nbsp;</strong></li> </ul> </div> <div><strong><br></strong></div>

COUPONS & DEALS

No coupons available

Reviews

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Steve E.

07/18/2017

Overall
Expertise
Professionalism
Promptness

My wife and I would like to express our pleasure in finding the correct rug during the past weekend tent sale. Mark and his staff were extremely patient and helpful in allowing us to view hundreds of rugs in which to choose from. Ultimately we feel that the correct rug was found for our dining room with the help of Alex Luongo. His expertise and knowledge was exceptional and we can not express our pleasure and enjoyment in dealing with this exceptional employee. Of course Mark was a pleasure meeting and it is rare that the owner takes such a personnel involvement with clients while helping us make a decision on a rug for our house. We definitely highly recommend Mark's store and his entire staff for their help, knowledge, kindness, and patience in helping us make our selection. Thanks again and we look forward to our next purchase.

Donna & Steve Emrick

Paula S.

02/04/2017

Overall
Expertise
Professionalism
Promptness

Bought a 6 x 9 rug from this business 3 years ago and was instructed for maintenance to clean it every 3-5 years. Although I purchased the rug on sale, the original price was close to $800.00. Due to my OCD on cleanliness, and even though the rug was not dirty, I called to have it cleaned. It was returned ruined.....the entire rug appeared as though it was soaked in dirty mop bucket water. It was sent back and Alex agreed it should never have left the store looking like it did. They attempted to clean it two more times but the first cleaning had already destroyed it. Alex indicated that the "business" doesn't like dealing with bamboo silk as it is difficult to work with......maybe I should have been made aware before the cleaning that they may ruin it. After dealing with Alex for over a month.....I called to find out where my rug was after the last cleaning and he didn't even know who I was. And to add insult to injury, he now wanted to say maybe there was dog urine on the rug!!! So for $100.00 I received an obviously damaged rug back, I was forgotten about and my dog was blamed for ruining the entire rug. NEVER had my pet urinated on this rug and they never even offered to return my cleaning fee. And at night under artificial light, the silk portion appears black.....probably due to whatever chemicals they used. Sooooo sorry I let them touch this rug. It will be out in the trash as soon as I purchase a replacement, and not from a business who blows you off.

Steven S.

03/24/2015

Overall

Elitist Snobs. Been there twice during their rug cleaning specials. The employee's walk around with their noses so high in the air I am amazed they can find oxygen. Both times I was there I was treated like a second class citizen and I can only presume it was because I was asking about the cost of repairs and such instead of just saying fix it. I had some fraying on one rug and wanted to remove the tassel on another. they wanted over $20 a foot to remove the tassel and bind the ends. Never ever again and I DO NOT RECOMMEND THEM.

gingermaryann

01/20/2010

Overall
Excellent rug cleaning and repair service

I had some of my Oriental rugs cleaned and repaired and I could not be happier! They did and outstanding job. Just as important was the way I was treated. Everyone is so nice and accommodating. It's hard to find that kind of service these days! I highly recommend Mark Gonsenhauser rugs.

M. H.

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