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Laguna Bakery

(4 Reviews)

5394 Kempsriver Dr Ste 105, Virginia Beach, VA 23464

(757) 366-0704

CLOSED NOW
Today: 11:00 am - 7:00 pm
Tomorrow: 11:00 am - 7:00 pm
27
YEARS
IN BUSINESS
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Hours

Regular Hours

MonClosed

Payment method
visa, discover, mastercard, amex
Price Range
$
Location
Kempsriver Ctr
Neighborhood
Kempsville
AKA

Laguna's Bakery and Filipino Food

Laguna Bakery & Filipino Food

Categories
Bakeries, Wedding Supplies & Services, Restaurants
Other Information

Parking: Lot, Private

Bike Parking: Yes

Cuisines: Bakeries

Cuisine: Pastries

Price Range : Below Average

COUPONS & DEALS

No coupons available

Reviews

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sallyann12

06/10/2008

Overall
The best rolls in town!

They bake their bread on site. Definitely a favorite! They have excellent food choices. Reasonable prices. We like to order for parties, family get together, meetings and oh those "I don't want to cook days/nights". Eggrolls and Pancit are superb! The bread selection especially the warm rolls and the sweet ensaimada are the best.....and cheap too. The meat filled bread--Pepperoni, Meat lover's and Siopao are always a hit too. I can't keep them in the house.



The cakes are wonderful. We order them all the time. The icing is the best part, of course. The mocha cakes are the family's most wanted but I prefer the lemon cake.



Customer service is great. They are the most gracious people. They are welcoming, fun, nice and helpful.



This is a bakery that has been around for a long time and they are known for their warm rolls, variety of asian bread and authentic filipino dishes.

sandy1586

06/06/2008

Provided by Citysearch - 
Overall
Good food. Great people.

I am a loyal customer. My family is a loyal customer. The bread-Pandesal is so good. They serve them out of the oven. The Pepperoni bread is excellent and cheap--much better than calzone or stromboli. The bakery's catering menu is exceptionally good as well. Pancit and lumpia are the best in the area.

We get our cakes from them too. They are always beautiful, moist and soft. The icing is worth the price of admission. The cakes are not too sweet. They made my wedding cake, my daughter's birthday cakes. The last one we ordered and truly enjoyed was the Princess cake. The teachers had to asked where we got the cake from. They really liked the taste and the design.

Customer service is superb! They are always smiling and helpful. Apologetic when they are behind schedule and my order is not ready when I get to the bakery. This is a very busy bakery, mind you. You almost always have to order in advance or you'll go home empty handed.

Another info on the cakes.....they are custom made. They use real butter, real eggs, real everything. If you peak in the back where they make everything. You can see the staff making the products by hand.

It is my civic duty to defend this bakery. I am a loyal customer. A lot of people enjoy their wonderful products. You should hear the customer's appreciation when you're in line to pay for your goods. Give the bakery, their products and their staff a try----I'm sure you'll be pleased.

spring08

05/29/2008

Overall
UNEDIBLE CAKE, HORRIBLE CUSTOMER SERVICE

BUYER BEWARE. I had the most horrible experience with Laguna Bakery. I ordered a mocha cake with light pink frosting with just a simple white border around the edges; instead I got a cake with hot pink frosting and tacky, plastic decorations. I specifically said I did not want those tacky decorations and showed them the light pink color I wanted. My husband picked up the cake so I did not see it until he got home. I was not happy with the frosting color but we did not have the time to return to the bakery because guests were already arriving. I overlooked the frosting color and amateurish writings hoping to have a delicious cake underneath; instead, in addition to the hideous hot pink frosting was a brown, dry and hard cake. My guests took one bite of the cake and soon enough the “mocha” cake ended up in the trash can. My guests even commented that it tasted like ginger and told me to get a refund. I took the cake back to Laguna Bakery the next day. The owner would not refund my cake because she said it was already half eaten and that I should have returned the cake that same day. The half eaten cake is in the trash can and I emphasized to her that I could not leave my guests during the party to return the “mocha” cake. I was not expecting a refund; a pleasant, decent apology would have been acceptable. Instead, I encountered a very defensive, angry woman who insisted that the cake was good. She even told me that the dreadful hot pink frosting was their “light pink” and that I should have shown them the color that I wanted. I DID and I reiterated to her that I showed the store clerk the color that I wanted based on the books and samples on hand at her bakery. To add insult to injury, she even told me that I should have baked my own cake. Coming from a once loyal customer, I will never go back to Laguna Bakery; not only because of the disgusting so called “mocha” cake but also because of the horrendous customer service delivered by the owner herself.

spring08

05/27/2008

Provided by Citysearch - 
Overall
Terrible customer service, horrible cake

BUYER BEWARE. I had the most horrible experience with Laguna Bakery. I ordered a mocha cake with light pink frosting with just a simple white border around the edges; instead I got a cake with hot pink frosting and tacky, plastic decorations. I specifically said I did not want those tacky decorations and showed them the light pink color I wanted. My husband picked up the cake so I did not see it until it got home. I was not happy with the frosting color but we did not have time to return to the bakery because guests were already arriving. I over looked the frosting color hoping to have a delicious cake underneath; instead, in addition to the hideous hot pink frosting was a brown, dry and hard cake. My guests took one bite of the cake and soon enough the ?mocha? cake ended up in the trash can. My guests even commented that it tasted like ginger and told me to get a refund. I took the cake back to Laguna Bakery the next day. The owner would not refund my cake because she said it was already half eaten and that I should have returned the cake that same day. The half eaten cake is in the trash can and I emphasized to her that I could not leave my guests during the party to return the ?mocha? cake. I was not expecting a refund; a pleasant, decent apology would have been acceptable. Instead, I encountered a very defensive, angry woman who insisted that the cake was good. She even told me that the dreadful hot pink frosting was their ?light pink? and that I should have shown them the color that I wanted. I DID and I reiterated to her that I showed the store clerk the color that I wanted based on the books and samples on hand at her bakery. To add insult to injury, she even told me that I should have baked my own cake. Coming from a once loyal customer, I will never go back to Laguna Bakery; not only because of the disgusting ?mocha? cake but also because of the horrendous customer service delivered by the owner herself.

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