Hand 'n Heart
317 Office Square Ln Ste 201a, Virginia Beach, VA 23462
Of all of the companies that provide companions in home for seniors, this one was the most affordable. I needed help while recovering from surgery, and it was nice to have someone there to answer the phone, run errands, clean up and remind me to take my medications. I realize that there are times when the employee can't make it, like with any job, so I made sure to let them know any time there was an issue - which they immediately corrected.
We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both Mary and Damon at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building.
This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly.
I'm not very happy with the aids they try and provide, they don't show up, dont call in, and my mother who is bed ridden is not getting very good help with company! they have promised me that someone would be out 7 days a week to help and have only seen 1 aid in 1 day. everytime i call i get the same info, they will send someone out, only for another no show! the employees here are unreliable and can not be depended on! i call again about my mother and now they tell me they cant find anyone to go over to my mothers, what good is this company? piss poor! getting more frustrated by the minute. not only that when i call multiple times they tend to blow you off on to another rep. i would not recommend this company for anything. thanks for nothing and the horrible service....your aids are a joke!!!!