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Compassionate Care in Your Home

General Info
For more than fifteen years, Hand 'n Heart provide personalized home care services to thousands of seniors. Whether recovering from an illness or injury, living with a disability or simply needing a helping hand, Hand 'n Heart's friendly staff can enhance the quality of your life, and help you stay active and independent. Hand 'n Heart has a full complement of qualified, trained and licensed private duty nurses to discreetly provide the assistance you need in order to enjoy your life and maintain your independence and dignity. Our friendly staff will take the rough edges off of your day as they help around the house and accompany you around town. Sometimes, another set of hands and eyes, or even a strong arm is all that's needed. When you have a need or just want to discuss how we might be able to help, give us a call and discover the difference Hand 'n Heart can make in your life. Call us today at one of our convenient locations. Personal Care Services: When you want a little extra assistance with personal necessities such as bathing, grooming, dressing, and medication reminders, our trained and licensed Personal Attendants are your solution. These workers are selected for their gentle manners and dedication. They provide the discreet assistance you require so that you can enjoy your independence and dignity. Companionship Services: Hand'n Heart Companions will take the rough edges off your day as they accompany you around the house or around town. Sometimes another set of hands or eyes or even a strong arm are all that's needed. With our companion services you can get out and about as often as you want. Why feel isolated and home-bound when an Hand'n Heart companion can accompany you whenever you choose. Independence Plus! Services: If you would like assistance with meal preparation, shopping or household chores, Hand'n Heart has a roster of workers to fill the assignment. Just tell us what you need and when you'd like it done and we'll take it from there. Choose the Level of Service That's Right for You: When you or someone you love requires additional help, Hand'n Heart has exactly what you want. Our workers are available when and where you need them either during your stay at a health care center or in your own home. Service plans include hourly, daily, and ala carte packages so that you can purchase as much or as little service as you need.
Hours

Regular Hours

Services/Products
Our Private Duty Nurses and Companions Provide: * Companionship * Escort to Doctor Appointments * Laundry Service * Meal Preparation * Personal Care * Shopping and Household Chores Augustine is committed to training and ongoing professional development opportunities for its workers. Our caregivers receive a minimum of 12 hours each year of in-service education on a variety of topics including: * Alzheimer's Education * Creating Healthy Home Care Conditions; Infection Control * Developing Cultural Competence * Diabetic Care * Elder Abuse and Neglect * Fall Prevention * Fire Safety * How to Care For Someone on Bed Rest * How to Communicate Effectively With Someone Who Has Hearing Loss
Neighborhood
Kempsville
Categories
Home Health Services, Eldercare-Home Health Services, Senior Citizens Services & Organizations, Nurses, Assisted Living & Elder Care Services

Reviews

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Stacy A.

07/12/2018

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Of all of the companies that provide companions in home for seniors, this one was the most affordable. I needed help while recovering from surgery, and it was nice to have someone there to answer the phone, run errands, clean up and remind me to take my medications. I realize that there are times when the employee can't make it, like with any job, so I made sure to let them know any time there was an issue - which they immediately corrected.

Pfs L.

06/09/2018

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Poorly ran business. Coordinators are hood and unprofessional. The owner is never available doesn't address concerns from customers and leaves uneducated untrained workers to do things they aren't licensed to do. Go else where for better services.

Cindy S.

02/17/2018

Overall

I wouldn't recommend this place to a dog. They the worst in house service I have ever seen! Every last person that work in the office give false promises. It's never a resolution, all we get are excuses!

Tom C.

09/26/2017

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We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both Mary and Damon at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building.

This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly.

Lucy T.

12/09/2016

Overall

I'm not very happy with the aids they try and provide, they don't show up, dont call in, and my mother who is bed ridden is not getting very good help with company! they have promised me that someone would be out 7 days a week to help and have only seen 1 aid in 1 day. everytime i call i get the same info, they will send someone out, only for another no show! the employees here are unreliable and can not be depended on! i call again about my mother and now they tell me they cant find anyone to go over to my mothers, what good is this company? piss poor! getting more frustrated by the minute. not only that when i call multiple times they tend to blow you off on to another rep. i would not recommend this company for anything. thanks for nothing and the horrible service....your aids are a joke!!!!

cynthiabarbieri

02/18/2011

Overall
Te Best Home Health Care

Hand 'N Heart is the best service provider I have found in Hampton Roads. I highly recommend their services;)