501 Virginia Beach Blvd, Virginia Beach, VA 23451
(757) 428-3482Add Hours
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I ordered a pair of boots online. They didn't arrive in a timely manner for the Sturgis Rally so I requested overnight delivery. The owner, Tami Walker, claims that she sent them overnight without checking the cost. I don't think that's possible. Then after the rally she informs me that I owe her $118 for overnighting the boots. That is an outrageous charge and she even admitted that it was and that she tried disputing it with UPS without success. I told her that was between her and UPS and that I wasn't paying that ridiculous price. She didn't even bother to tell me what the charge would be and get my okay. She and I agreed to approx $70, which I paid her. However, since then, I have received non-stop harrassing, threatening and cussing emails from this Tami. From reading the previous review, it sounds like this is how they do business and they are desperate for money and will do anything for it. So sad.
Do not take your bike to Diva Customs. I have had 2 experiences with 2 different bikes at this shop. The first involved minimal damage to the front end of my custom chopper. I brought the bike in for an insurance quote. Without my permission, Jason (one of the owners) took my bike apart and prepared it for repairs. When I told him this wasn’t what I wanted he said I had to allow them to fix the bike and get the insurance check or I was committing insurance fraud. The 2nd experience was with my 2006 Electra Glide Standard. I brought this bike to him to make it similar to a street glide with stretched bags and a hopped up engine. He quoted me $20k for the parts and labor. I agreed, gave a 50% deposit and we got started. The next 5 months dealing with this shop were the most miserable I can remember. They misquoted almost every part they put on my bike. They missed several delivery deadlines. This bike was supposed to be completed for the Sturgis rally and the day I was supposed to be leaving I was still waiting for my bike. Since Diva Customs was also going to the rally Jason assured me it would be finished and he would deliver it to me in Sturgis the day I got there. He missed this deadline as well. Finally, I went to his hotel the morning after he arrived and my bike was still not complete. The wiring wasn’t done and the paint and body work looked terrible. I waited for most of the day while someone from the shop finished the wiring. He finally finished and off I went. The bike broke down 5 miles down the road and Jason told me it was my problem and he would deal with it back in Virginia. Once we got back to Virginia he called and wanted the bike back to finish, as well as more money. By this time he had already gone $5k over my budget, but he assured me I didn’t owe much more. I refused to bring the bike back until he gave me a final bill. When he did, it stated that I still owed $13,200. I was in utter disbelief. I didn’t want to bring the bike back to this shop because I knew once they had it they would change the bill again. In addition, the bike had so many problems I didn’t trust their ability to get it working properly. We ended up in court when Jason sued me for the remaining balance. We ended up settling outside of court. He created invoices that totaled up to what he said the value of the parts and labor were and that was it. It didn’t matter that my bike didn’t run, that he hadn’t given me any of my old parts from the bike, and that he still had parts I had bought for the new bike. I still had to pay the balance. Diva Customs is in court with bikers all the time for this same reason. This shop is dishonest and out to take advantage of bikers. Even worse, they don’t seem to know what they’re doing. I am now spending additional money on my bike to get it fixed at another shop and the people that are working on it are blown away by all of the problems with the bike.