3852 Virginia Beach Blvd, Virginia Beach, VA 23452
This is the worst company EVER!!! What everyone has said here is completely TRUE!! They sell bad cars and treat their consumers horribly. My husband had his truck not even a week and something in the front end started cutting into the drum. We heard a weird noise and took it to a mechanic ... the guy said if we had waited any longer it would have broken and possibly killed us and whoever else was around. When we tried to get them to fix it, it was like pulling teeth. We held on to the part just in case they tried to do something sneaky and we had to take them to court. Today we didn't answer the phone because we didn't recognize the number ... they contacted my mother, my husbands ex-wife, her father, and her mother, and also a friend my husband used to work with lying to them saying we had used them as references when we had not. We are getting rid of this vehicle tomorrow!!
This is the worst company ever! My husband got out of the army and we have 2 small children and hit a hard spot! I called them to volenteer to surrender the car and was verbally attacked on the phone and was treated horrible! She lied to my husband about late payments and tried to start a fight between us. Never use this company!!!!
Wow so i looked this company up to write a review after the incredibly horrendous and unprofessional experience I just had with them and find all kinds of bad reviews. I wish i had done this before signing any kind of paperwork to them. I got a car loan with them in 2012 while i was on active duty and yes they broke my tail with the interests. Now, once they found out i was no longer active duty things were just bad because they called every other day saying that the car had never been paid on time and such things. That we owed a whole year of late fees that according to my bank statements are different all the time. But i had an allotment that THEY set up... How was i late on my payments? Crazy! They called about a week before the payment was due with the most nasty attitude they could possibly have and if the answer was not what they were looking for they would start their threats about repossessing the car. Now they called me december 9th demanding the 2 months i was behind which were nov n dec....but wait dec is not due till the 15th thats in 5 days. I have NO money literally right now...bank account -$66 nothing to my name or even for groceries. Its freaking Christmas give me a stupid break!!! I told them i could not make a payment till jan 1st and she proceeded to check some how my husbands job. Called back and said that she verified my husbands employment and demanded the payments. Little nasty attitude lady if you don't know what is going on you shut up. Well after so many threats of repossession within a few minutes i simply said...do what you gotta do because i cant steal. And it might sound irresponsible but i have to put food in my table for my children before i pay your stupid loan. Sure enough like thiefs at night they took the car in the middle of the night. Now im guessing they will want to sue us and even charge me for the keys that were waiting for them by the door! DONT EVER DO BUSINESS WITH THIS PEOPLE. ITS AN UNPROFESSIONAL FINANCIAL INSTITUTION UNPROFESSIONAL EMPLOYEES NASTY ATTITUDE WILL CALL YOUR WHOLE FAMILY AND FRIENDS BECAUSE YOUR PAYMENT IS DUE IN A WEEK OR Two.
One star??? Make that double 0!!!!
I am active duty military. I joined in 2003 with no gap in service. My wife and I tried to get a car this past week but were rejected. We got our rejection letter today. Reason for rejection was "employment is part time, temporary or seasonal". Can you explain that one to me?
I wish I didn't have to give a star, at all.
Problems with this company, mostly starting with the moment they were notified that my husband was no longer Active Duty Army. my husband got a car loan through Coastal Credit, LLC back in October 2010, while he was Active Duty Military. Financing for 4 years. Everything was fine, except for the company did not give any receipts for payments or balance information. We had statements showing that a military pay allotment was done, but the company never gave us a receipt or other balance information. They stated that they did not give coupon books or anything of the like, that it was our responsibility to keep track of our own balance. Which would have been fine, but we were otherwise occupied with a child who was battling Childhood Cancer. The company was made aware of this.
After my husband left the military, things got rocky for our family. On Halloween day, 2012, we brought our 10 year old son home to die in his home after a 5 year battle with Childhood Cancer. My husband informed the company that he was no longer Active Duty, and a man at the company immediately wanted to arrange pick up of the vehicle that we financed through them.
Yes, we started to become late with payments, even though the company would call for payment starting a few days Before the due date. When you are caring for a dying child, and later making funeral arrangements, things get crazy. Especially when you have 3 services in 3 different states. But the company always got their payments.
Today, August 10, 2013, the vehicle was repossessed. We were, to our best knowledge, less then 2 weeks late. The Repo man told us straight out that the company ordered him (the repo company) to pick up the vehicle overnight, on a weekend while the company was closed, not giving us the chance to remove our items or get the key or to contact them right away.
the repo man reported that the company told him that they knew that this was our only vehicle and that they would not be working with us, as they were aware that my husband would not be able to get to work. Coastal Credit LLC is well aware that this is not just a vehicle. This vehicle has been a home on wheels, in a manner of speaking. We put about 65k medical miles on this vehicle. this vehicle is a connection to our dead child, and the only means of transportation in order to make money to live and pay our bills.
also the repo man who did come, he did not identify himself, did not show us orders, nothing. he only said to contact the company. Coastal Credit LLC is pretty seedy, with brief moments of willingness to work with people. we only have 1 more year on this loan, and Coastal Credit LLC instructed to just take the vehicle, with the intimate knowledge of the circumstances.
they tried to take the vehicle with the job change. they did take the vehicle, admitting that they knew that without it, my husband would not be able to get to work, making it impossible to pay the loan.
also, this company never has our correct full contact information, no matter how many times we give it. we would like for them to get all contact information correct.
DO NOT do business with this company.
My boyfriend bought a car in DE nearly 7 years ago. The car was repossessed and sold. They obtained a judgement for $7866.42 - it was a default judgement, as he was not notified of the proceedings. It was obtained 6/15/06.
We have been in contact with the company to ensure that all the data we have is correct. One of their representatives, Todd Brister, flat out refused to provide me with information about the loan and car. We were able to obtain information from the original dealership, which the original cost of the car was $9663 before tax, title, and license, and value of the trade-in. According to the dealership, $500 was provided as a down payment and 14 payments of $281.72 were made before the car was 'voluntarily surrendered' on 4/5/06. Putting the math together, the loan was for approximately $7866.42 (this the 'original amount of judgement'). Let's estimate high on the interest rate at 15% - by 6/06 the loan would not have been more than $5700. Coastal Credit claims that the loan was $13,522.56 and the 'original' loan amount is not present.
The paperwork we received in the mail shows that the judgement was for $7866.42 - $3680.91 (total credits) = $4280.55 - which is dated 6/15/2006. The car was sold for $3800 on 6/14/2006. This number does not show up anywhere on the documents. From my understanding, the amount that the car was sold for after it was repossessed should have been deducted from the amount that he still owed - ending up in this case that he should have owed less than $500. Recently, which is why we received documentation and became aware of this, Coastal Credit renewed that judgement, to which interest was added, totaling that judgement over $10,000. Sleezy businesses should not be allowed to get away with practices like this.
In the last 7 years, this company has not tried to collect on the judgement. They have not even notified him that it had been obtained, or that money was owed. Now that he is living in Texas with a job that pays well, they are garnishing his wages. Due to the laws in DE, the 'normal' seven year statute on debt is not applicable. Because Coastal Credit obtained a judgement, and has judicially renewed it throughout the years, the debt is still owed and will not just 'drop off.' Provided they continue to renew the judgement, this debt could be alive indefinitely.
I have filled out the proper forms to vacate the judgement, which was accepted by the court, but we are told that someone will have to be present at the hearing. We have contacted lawyers in the area, but they all state that it will be $5k + to have someone represent us in this matter.
I understand that legal fees can be expensive, and that sometimes it is necessary for one to go to court, but this seems unfair. We have even contacted the Attorney General in DE, but we were only referred to a legal help line. The fact that Coastal Credit did not inform the court that the car was sold for $3800, and is still attempting to collect (and is currently getting garnishing his wages) for a debt that they are not legally owed seems like it should be fraud, and we should not have to pay a lawyer or take days off and fly half way across the country to be in court ourselves for this to be resolved.
Coastal Credit needs to inform the court that the judgement has been fulfilled, and no more money is owed, so that the hearing to vacate the judgement is not necessary. They have already garnished enough money to fulfill the amount that was owed after the sale of the car. They are not entitled to money that is ordered under fraudulent circumstances.
We have a petition that can be signed here to get them to resolve this properly: http://www.change.org/petitions/coastal-credit-stop-pursuing-a-judgement-for-money-you-are-not-owed
If you have had experiences with them like this, I highly recommend doing the same. Please feel free to email at firstname.lastname@example.org if you have had a similar experience.
i wish i didnt have to put any stars at all. This place is completely unprofessional. We fell into hard times and also got the car repoed. When we tried to get it out they wouldnt gve us any information at all. my sons carseat was also taken with the car and i wasnt able to leave my house for days. Also after getting into an arguement with them over the phone the guy then started talking about my personal life and my family! i hope this business gets shut down and i will do EVERYTHING in my power to make that happen. THIS PLACE IS A DISGRACE !!!!!!!!!!!!
I wish that I could give this place 1/4 star because they will put forth a 1/4 effort in satisfying their customers according to their needs. Their conduct over the telephone is completely unprofessional because they lie. They've lied to me twice today regarding me getting my vehicle redemption back. They were extremely professional, fast, accurate, and easy going when it came to me making a payment of $1273.00. After that, well everything went out of the window. Making this payment, they led me to believe that I would have my vehicle back by the end of the day. That wasn't the case, they claimed that I would get my vehicle back the following day for no apparent reason and they for the most part were unwilling to help. Only after, having several verbal debates were they willing to help, but they would take the time in the process even by lying to me a few times. They lied about information being faxed to release the vehicle, which the tow company had not received, as well as the name of the tow company that they claimed to have told me and they didn't. When I questioned the employees supervisor named Eric, about their conduct he simply told me that it wasn't my concern or business even though the subject of the matter was regarding me being misled. Furthermore, He also told me that my calls would go to his office and he would simply hang up each time. He had no interest in the customers' side of the story, only that his employees were getting money and doing their job half heartedly. Stay away from this place to avoid headaches for both you and your wallet.
This has got to be the worst company ever!!!! I had bought a car with them a few years back and fell on hard financial times while I was serving in the military. I was incarcerated and they repoed my car. I was always led to believe that when you get repoed, they sell your car and charge you what the balance is after they sell the car. 3 years later I get a notice that my bank account was going to be garnished and I set up payment arrangements to stop the garnishment. I missed payments because I was laid off from work and now they seized my bank account. I financed the car for 10,000 and after interest it was supposed to be like 13,000. I think they sold the car at auction and for some reason I owe 22,000 now...How much sense does that make?? Is there anyway for me to handle this. Anyone have suggestions
10/05/2011Provided by Citysearch -
I HAD FILE A INSURANCE CLAIM ON MY CAR BECUASE OF HAIL DAMAGE DONE TO MY CAR FRIST OF ALL THEY TLD TO GET A EST. THAT IS WHAT I DONE AND NOW THAT MY CAR IS FIXED THEY WANT TO TAKE THE LEFT OVER AMOUNT AND APPLY TO MY CAR THIS COMPANY IS A FREAKING JOKE THEY WAS NOT EVEN GOING TO PAY THE BODY SHOP AND KEPT GIVING THEM THE RUN AROUND TELLIN THEM THAT HE NEEDS TO SEND THIS AND SEND THAT BULL CRAP I CALLED CROP. OFFICE AND THEY WOULDNT EVEN DO ANYTHING TO HELP GET MY MONEY I TINK WE SHOULD ALL GET TOGETHER AND SUIT THE CRAP OUT OF THEM I WILL NEVER USE THEM AGAIN THAT IS THE TRUTH
09/14/2011Provided by Citysearch -
Unfortunately, I have a family member that is dealing with the unethical business practices of Coastal Credit LLC. Her car payment is due on the 15th of each month, however, she set up an allotment for payments to be taken out on the 1st and the 15th. Coastal Credit repossessed her car this morning, which is before the official payment due date. Since her allotments were stopped, the payment on the 1st was not sent. She is dealing with the Ft Walton Beach, FL branch, and spoke with a Ms. Pearson whom according to my relative, was very rude and refused to accept the full payment, which is not due until tomorrow, but steadfastly insists that the balance of the car note be paid in full. Therefore, in my opinion, Coastal Credit LLC seems to engage in predatory lending practices and are going about blatantly and shamelessly scamming young men and women.
According to the Northwestern Florida Better Business Bureau, the Ft Walton Beach, Fl branch of Coastal Credit LLC, 424 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548-4088, has an F rating, which is based on a scale of A+ to F.
07/07/2011Provided by Citysearch -
Like others, my experience with this company is bitter. After making payments for 2 1/2 years on a car, I received a call a work asking when I was going to make my payment. In the 2 1/2 years, I was once outside 30 days. During this call I was told that I think I could do what I wanted to do by an employee of this company! I asked to return the call at a later time.
During my return call, I asked for a payment history being that I has never ree=ceived a receipt from thsi company. I was forst told I would have to talk to the person that handles my account, then I was told they do not send out payment historys.
I had already had an issue with them about attempting to charge my bank account without my consent, so I mailed a check. Low and behold two nights later, my car was repossed. I contacted the person that I normally dealt with and he informed me he was unaware that my car had been scheduled for repossesion and he would have to call me back.
When I received my call back I was told the vehicle had been repossed and they would hold the car until they received my payment, plus I would need to pay an additional payment, repossesion fee, and any storage fees. WOW
To shortenthe story, I contacted the BBB and they were no help. My car was sold at a Salvage Auction (The car was not salvaged) and I later received a wage garnishment for the remainder. I was told that a salvage aution is the lowest price auction.
This company sucks. Please stay away.
For further details please reply to
04/05/2011Provided by Citysearch -
Without going into detail i will say that my story duplicates the others below. I would like all of us to connect some way and begin a class action suit against them. Please respond all who are passionate about seeing justice done. Im tired of being taken by these companies. Instead of us just complaining lets get together and expose them . To Wavy news, and any other place we can. Im serious and ready to move on it right away.Peace,strength,guidance and protection to all. The people that cause descension will fall, if not now then later. I say lets make it now. AS YOU SOW ...SO SHALL YOU REAP.
I am saving this site to my favs and will check back weekly to see if anyone has responded. Thank you
10/25/2010Provided by Citysearch -
Was anyone able to find out anything of use, Coastal Credit, has Just seized All of my Husbands bank accts, For a vehicle that we havent owned in over 9yrs. We havent heard from Coastal Credit, They have made no attempts to notify us. They just seized the accounts, They refuse to turn the accts back over to us unless we pay them thousands of dollars, And they said that they would THINK about it, Meaning they probably Will still not release our accounts. The person that my husband spoke with at Coastal Credit Mr. Jackson, Was rude and nasty, He refused to let my husband speak with anyone Higher up. And very literally told my husband that he didnt give a S(#&T, .
They Wont directly answer any questions, Refuse to be reasonable. They Claimed that they send Notification to us at 2 different address, then in the same sentence Told us that they didnt know where we were, To notify us. So they Stuck their own foot in their mouths.
I see so many complaints on them, They have an F rating with the BBB. Anymore info. that you may have come up with would be greatly appreciated. THANK YOU!
This Company is a Sham
Dont ever do business there
02/19/2010Provided by Citysearch -
Dear To whom this may concern, Date 2-18-2010
Coastal Credit is refusing to follow the fair billing laws. They contacted me in December of 2009 stating there is a balance due on my vehicle.
I mailed a payment of 498.63 and requested a copy of my payment history. I received five pages of documents.
I noticed numerous discrepancies thru out the five page’s. Coastal Credit dances around my question’s answering them with lies and false documentation.
I informed Coastal Credit if they could not authenticate the fee’s they need to remove them because the car has been paid in full.
On 2-17-2010 Coastal Credit attempted to illegally repo my vehicle. They terrified my children, threaten to have me put in jail if I did not give them my vehicle.
This situation has escalated way out of hand because they refuses to correct their discrepancies.
The first discrepancies I found is the amount of payments made. On there own documentation it states there was only 51 payment’s made, but if count all the allotment payment on the same document’s there is 55 allotment payments, plus 4 check payment’s made totaling 59 payment. My loan was only for 54 payment’s.
The military pay’s allotment on the first of every month. Not the second not the third. Only the first.
My payment were not due till 14th of each month. Coastal Credit still charger me late fee’s even thou it’s paid 13 day’s ahead of the due date.
Coastal Credit is charging legal fee’s for service they can’t authenticate. They sent me false court papers that have no signature or court case number.
When I questioned Monica Branch about it she said “ They can still charge me for the false fee‘s.”
I would like to request an investigation. If Coastal Credit is doing this to me how many other people are they taking advantage of.
Thank you for your time, have a blessed day.
11/24/2009Provided by Citysearch -
I got in trouble at my job and had trouble with my financials for a couple of months and the day that my payment was due and I couldn't pay it they called me like 5 times that day at work and like 5 times on my cell phone!!! I tried to tell them what was going on and since I was in the military they told me to set up an allotment and I was trying to tell them my psd kept pulling me in different directions.. It wasn't even close to my grace period either.. They actually had someone come to my house and try to take my car and I looked at them and laughed in their faces because I had already seen legal for the military... They didn't take my car but they sure will try to do that and call you relentlessly until they get their answer they want so anyones best bet is just to call your lawyer... They are HORRIBLE don't work with them for anything!!!!
02/17/2009Provided by Citysearch -
Coastal Credit is the WORST company EVER. I have NEVER dealt with such a horrible place. They start calling you the morning of a due payment, then harass you at work despite you telling them not to. They harass and threaten to repossess your car after being late for a week. The account person that we are assigned to talks awful to me and caused me to be very upset so my husband told her to deal directly with him... not me. She doesn't even call him, but still continues to harass me on my personal cell phone and at work. Here's the real kicker... I told her I would call Saturday, but something happened at my bank and I they have to hold my paycheck... she called me at 8:23 AM Saturday morning while I was still asleep and then put in a payment for my husbands account and it was not authorized! We are contacting our lawyers and trying to find another company so we can get rid of these idiots.