The parking was not explained prior to arriving and only vaguely done upon arrival. The staff were disorganized and LACK customer service. It was just a strangely unpleasant experience. I certainly will not be returning. Very demanding on the amount of tip THEY feel is appropriate.
Best service ever . Been to different shops none were as cheerful about helping you RELAX as here.
Always treated very well from entrance to exit at this business. Friendly greetings and expert therapists. Now offering facials--glad to see that. Happy that I can now treat myself to both at the same facility! The owner really cares about her customers and her business!
If you want a crappy manicure/pedicure and then get badgered to leave a tip for their crappy service then this is your place but seriously DO NOT go here for anything! I purchased a Groupon and I really wish that I would have done my research first! This place is not what I was expecting, when I walked in everyone seemed to be confused as to why I was there and what I needed even after I told them I was there for my appointment. I had a difficult time communicating with the employees because no one could really speak English. They were playing a movie on their TV but it was the bootleg version with Chinese subtitles. I was supposed to receive a manicure with shellac polish and a custom pedicure with paraffin but what I got was a crappy polish change that is now chipping away after only a few days. I had previously been told that I had to pay $2 for the taxes Groupon didn't charge so when I gave the girl my card she then asked for a tip, REALLY! I couldn't express my frustration because no one could understand me. Just do yourself a favor and save your time and money and DO NOT go here!
DON'T DO IT! I spent $45 for a Groupon (Shellac nails and pedicure). The nail Tech took 1.5 hours on my nails alone because the Polish kept bubbling and she kept taking it off. After she was done with my nails I was done with them. I told them I didn't have time for the pedicure. They proceed to check me out stating their is a 2 dollar tax with Groupon and I needed to add a tip. I told him $5.00. The nail Tech then stated "No $10.00". I replied "No, you just spent a hour and a half painting my nails, you cut my finger and my other finger is raw from wiping acetone on it 15 times". Needless to say I will not be going back. I wasted money because I didn't get the pedicure. However, I rather lose the money than dealing with that foolishness any longer.
I am highly disappointed! I called 4:22pm on 10/11/2016 to make an appointment for a couples massage. The appointment was made for 10/12/2016 @ 11:00 am. My husband and I arrived early for our appointment as was told that we would have to wait until 1:00pm to receive our massages because there wasn't any one there to do them. I told them that we couldn't wait that long because we were traveling back to Maryland afterwards. Then they said that we had missed our appointment yesterday. I showed them my phone which clearly verified the time and date that I called to make the appointment. I called at 4:22 pm yesterday to schedule a 60 minute couples massage at 11:00 am this morning. How could i have missed my appointment? Long story short, it was an anniversary gift that I wanted to give my husband since he had never experienced a professional massage. I regret ever calling there. It ruined my day and ruined my anniversary gift!!!!
They have horrible customer service. My family was treated very rudely and very disrespectfully over the phone so they never got to experience the massage. I purchased mother's day massages from groupon for my mom and daughter in law. They basically did not want to honor them and they canceled appointments after they were made and also did not want to re-schedule before the groupon expired. The tone was rude and out of line. I reported them to groupon and I will tell anyone I know not to visit this establishment.
Poor customer service. I was truly looking forward 2 my message, glad I got a taste before going in.
I've been going to Leslie for about 3 years now and can't live without her! Her technique is one you can trust and I always leave her better than when I went in. Whether 60 or 90, I always want more!
The best place for massage. After I have tried so many massages, I decided to recommand this place to all of you while looking for a professional and affordable place. The smell, light and music are all nice and soft. I feel relaxed when I get into the store. The therapists are also very nice and talented ! You should definitely stop by or make an appointment. Don't forget to take one of their cards, you get one free after you go certain times.