My Samsonite carry on that my dad gave me (he has since died) had a wheel that gave out. Brought it in hoping it could be fixed. Turned out it likely couldn't be fixed but the owner looked at what I had, asked if he could try something and proceeded to tear away the old wheel cover. Turns out that's all that needed to be done and now it's working again and likely will for many years. THANKS!
I have a "Road Warrior" suitcase on which the handle finally broke. I was unable to find a new bag that will do what this one does. Damien and his crew replaced the handle and now the Road Warrior is back on the road! These guys are simply the best!