Horrendous customer service. Do not shop here if you want to treated with any kind of respect. The blond cashier who said her name is Salisa is someone I would never want representing my company. I made a mistake with my order and asked her to give me something different and she rolled her eyes and said, really?! The the rest of transaction she was mumbling under her breath like a child. When I said, excuse me?, she called me rude! Wow! Never again. I thought I had found a new smoke shop, but no way!
These folks know their stuff! Great selection! Very Clean! Will definitely be back, and would refer others as well!
I have had a very negative experience with smoke shack.on june 28,2016. I used a debit card which they said didn't go through,so I went to bank and got cash.On june 29,2016 my account was charged 50.12 for the transaction that didn't go through.The ladies at the store on little creek have been send info for last 2 months to office at 1347 lynnhaven parkway.I have talked to two people there that say they will give info to owner.over two months and no money,not even a return phone call to explain.be very wise not to use credit card,cause if you get charged it will be very hard to get refund.
I purchased a white rhino e-cig yesterday. It was defective, so I returned to the store today to do a simple exchange and they would not do a thing for me. Sales clerk was very rude and treated me like a second class citizen. He said had I came in last night he would have done the exchange for me. I explained that I could not have returned last night due to the snow storm. He simply said, "Oh well, not my policy". I spend on average $800 annually at this store on Cigars, I will never return.
it's a great place to go to
Hands down best hookah lounge in the 757. If you've never been, I highly recommend it. Their unique way of preparing hookahs will blow you away. The atmosphere is out of this world. And the service is extraordinary.