My wife and I would like to express our pleasure in finding the correct rug during the past weekend tent sale. Mark and his staff were extremely patient and helpful in allowing us to view hundreds of rugs in which to choose from. Ultimately we feel that the correct rug was found for our dining room with the help of Alex Luongo. His expertise and knowledge was exceptional and we can not express our pleasure and enjoyment in dealing with this exceptional employee. Of course Mark was a pleasure meeting and it is rare that the owner takes such a personnel involvement with clients while helping us make a decision on a rug for our house. We definitely highly recommend Mark's store and his entire staff for their help, knowledge, kindness, and patience in helping us make our selection. Thanks again and we look forward to our next purchase.Donna & Steve Emrick
993 Laskin RdVirginia Beach, VA 23451
From Business: Our love with Art of making Oriental Rugs began in late 1970's when WAHI family emerged as a rug weaver. It all started with Late Mr. Jugal Kishore Wahi who joine…
Bought a 6 x 9 rug from this business 3 years ago and was instructed for maintenance to clean it every 3-5 years. Although I purchased the rug on sale, the original price was close to $800.00. Due to my OCD on cleanliness, and even though the rug was not dirty, I called to have it cleaned. It was returned ruined.....the entire rug appeared as though it was soaked in dirty mop bucket water. It was sent back and Alex agreed it should never have left the store looking like it did. They attempted to clean it two more times but the first cleaning had already destroyed it. Alex indicated that the "business" doesn't like dealing with bamboo silk as it is difficult to work with......maybe I should have been made aware before the cleaning that they may ruin it. After dealing with Alex for over a month.....I called to find out where my rug was after the last cleaning and he didn't even know who I was. And to add insult to injury, he now wanted to say maybe there was dog urine on the rug!!! So for $100.00 I received an obviously damaged rug back, I was forgotten about and my dog was blamed for ruining the entire rug. NEVER had my pet urinated on this rug and they never even offered to return my cleaning fee. And at night under artificial light, the silk portion appears black.....probably due to whatever chemicals they used. Sooooo sorry I let them touch this rug. It will be out in the trash as soon as I purchase a replacement, and not from a business who blows you off.
Elitist Snobs. Been there twice during their rug cleaning specials. The employee's walk around with their noses so high in the air I am amazed they can find oxygen. Both times I was there I was treated like a second class citizen and I can only presume it was because I was asking about the cost of repairs and such instead of just saying fix it. I had some fraying on one rug and wanted to remove the tassel on another. they wanted over $20 a foot to remove the tassel and bind the ends. Never ever again and I DO NOT RECOMMEND THEM.
Hi Donna....we wanted to express to you and Dennis how happy we are with our recent experience with D&N Carpets. reflecting on the numerous carpet/flooring companies we met with for estimates, your company was the most professional, on-time, and prepared. Bottom line you "said what you were going to do, and did what you say." This in itself is a very critical part to superior customer service. We appreciate your keeping in touch with us, always being on time, and performing a wonderful install job! We look forward to working with D&N Carpets for our future flooring needs. Thank You!
Having witnessed hundreds of my husband Dennis's installations over the past few years that we have been together, I can not say enough about the pride he has, and I in him at his perfection in having completed another job well done!Everything from his "fancy" cuts in dropping a room to repairs that I am amazed at, Dennis gives 150% to his installation. Ensuring that each and every one of our customers homes are installed the way we would want it done in our own home.