These guys are a complete joke! USAA uses these guys for a tow. Waited 2 hours for a no show. Bad business.If you need upholstery work on your car I highly recommend Wills in Norfolk,VA
Newport News, VA 23608
From Business: Auto Restore specializes in minor cosmetic automotive repairs including removing scratches and swirls, polishing and buffing, and compounding.At Auto Restore our …
22. S and L Cleaning
7513 Paulin CtNorfolk, VA 23513
From Business: At S&L, we make your home our top priority! We're a family-owned and -operated business always have been, always will be. We've made cleaning of every variety fro…
They never showed up. This company kept telling USAA they were "filling up the truck" and on their way to me and kept changing the ETA. 3.5 hours later they told USAA that there was still one tow before mine. When I called them they never answered. I'm new to VB so I didn't realize the horrible reputation of this towing service. USAA is cancelling their association with this company.
Bad service. Waited three hours and no show. They call after 30 minutes said they are on the way. Call 45 min later said they should have been there called again after 2 1/2 hours said they should have been there and still no show. They left me stranded for 3 hours, I then found out they closed and they never called me.
This ppl just don't care .My insurance sent them to the my car they never showed up.Following week again I needed tow they sent me confirmation but I requested a different company but they still scheduled them .they still never showed up.They should be out of business .
Never use this group. Consider yourself warned. calling my insurance company to have them removed as a provider.
So impressed with their towing! They were at my disabled vehicle within 15 minutes. Very professional, polite, and efficient. The best tow experience I've had.
The dispatcher texted me 2 different etas while I'm on the side of the road. After 30 minutes passed I called back and he hung up on me after placing me on. 5 min hold. The dispatcher lied to Pepboys, who contracts them out that he had a truck break down and sent it to another driver but the other driver had to help a state police
Called my insurance company to get a tow from base. They sent me a confirm text saying they would be there in an hour. After an hour and 1/2 still no tow truck. Called the number provided to me by my insurance company. They never answered. I tried them three time. Then I called my insurance company and surprise they answered for them. They told my insurance company someone is on the way. After another 30 minutes of waiting I called back and they answered. They said they only had only one driver that can get on base and that he would call me when he got close to the gate. After another hour I called my insurance company because the attempt to get incontact with them were unsuccessful. The insurance company said that they tried to contact me but the number they received was a good number so they left. My insurance company gave them my number again and they said they would be another hour. So I waited my time. Mind you I have been sitting out in the 100 degree weather since 4 it is close to 7 now. I waited my hour and still not there so I called multiple times with no joy. Called the insurance company very angry. They contacted the company and said they would have a driver out in 20 minutes. So I set my timer for 20 minutes and started calling other towing companies. I got ahold of a company and they said they would be there in 45 minutes. So I told them to come get me. I waited for my timer to go off and then ten minutes later called my insurance company to cancel my service call with A&W. If your insurance company gives this company to you refuse service. The company I called 7 city's towing was there under 45 minutes and had me on my way quick and in a hurry and the driver was amazing!
We are vacationing in our RV. We discovered a cracked rim on one of our tires. We have Good Sam Roadside Assistance (awesome service) and they placed a call to A&W to come replace our tire. A&W gave us an ETA of approx 2 hours. 2 hours came and went, so we called Good Sam back. They called A&W and we're told they were running behind, it would be another 60 minutes. Meanwhile our plans on the last day of our vacation are going up in smoke. 1 hour and 15 minutes went by and we called A&W direct for an ETA. The girl wasn't at all friendly and said they called the provider an hour ago and told them they weren't going to be able to perform our tire change. When I ask why, she was nasty and said because they had two trucks down and were busy and hung up. Not who I'd want to do business anyway. Hope this review helps somebody else from waiting 3 hours on a no show.
Horrible! Got them to replace my convertible top and they broke a window. Didn't replace the seals and it is leaking! It wasn't leaking before I got it replaced! One of the handles that holds the top in place was bent! They did fix the window. But I was so disgusted with them I wouldn't let then touch my car again. Oh, yeah I had just had my car painted and someone placed a cup on the hood with something sticky on it and it left a cup ring on it! They didn't even wipe it of, instead they let it bake in the sun! The guy who replaced the top was very rude