Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
******UPDATE********* Since my last review I have been to heritage to finish the deal I had started. All though I stand behind my previous review. I am happy to say that once I arrived at Heritage it did change my mind about the professionalism of the staff and care they have for there reputation and customers. I found myself treated with respect and in a courtesy manner. James was professional and handled the entire deal with a personal effort to keep the deal. The dealership manager ensured that we were compensated for our time and ensured that we would be treated will and given a fair deal. I ended up with a 2007 Ford f150 with low mileage at a good price. The dealership bent over backwards to get the vehicle financed even with my credit and already having two car loans. I recommend Heritage to anyone needs that extra help when other dealers tell them NO. Ask for James he will help you out. ************************************************************Failure to follow thru on promised availability of sales staff and vehicle. I applied for financing thru Heritage Motor Company. I was contacted by James stating that I had been approved and what day would I like to come and take delivery of the vehicle. I coach a lot of youth sports on the weekend so Sunday was the only day I was available to take a 4 hour trip to Virginia beach. The night before I was supposed to leave I told James that my wife was having second thoughts about traveling so far for a company that seemed a little shady. I reassured here that the company had an A+ BBB rating and could be trusted to follow thru with there promises. So I told James we would be arriving between 12-1 pm that following day. He told me he would be there and open the shop up but that if I was not going to make it please call so not to "Waste his Time". I did not charge my phone the night prior due to falling asleep. I woke up with no notification that anything had changed with our plans. So I loaded my family into the van and left for Virginia Beach. 2 hours into the trip I decided to call James to let him now that we would be arriving at 1pm. He then informed me that he had a family emergency and had been trying to get ahold of me since 8am to inform me he would not be there. I appreciate his intentions his effort was half hearted. Once he did not receive a confirmation from me or me not returning his call to reschedule I feel he should have contacted my wife's phone as he had done when he was trying to close the deal. Instead he did not follow thru and I was 2 hrs. down the road before we were notified he would not be there. There was no offer in having another salesman there to assist us or working some kind of of deal to were out time "was not wasted" The company stated that they will either come pick you up or refund you the gas money to drive to Virginia Beach. So I put $50 in gas to drive there now I am out my time and a good chuck of gas. I texted James back and said I was off tomorrow and would be willing to come to the dealership then if he arranged transportation as the company stated they would. Also reimburse me the $50 in gas I spent today with a discount on the vehicle I choose. I felt this was a fair compromise and as of right now I have heard nothing back from them other than they would reimburse my gas charge not that they will pick me up or discount the price of a vehicle. James I feel my time is just as valuable as yours.
Recently bought a Ford Taurus car from a wholesale dealer who works here named Zach. We saw the car online and liked what we saw in the pics and description so we gave him a call. He knew everything about the car and was very informed. Didn't pressure us like all the other dealers did. A couple days later after looking at other vehicles we set up an appointment with him to test drive the Taurus. When we arrived we were surprised to see he was a younger guy. After showing us the features of the vehicle he gave us the keys and told us to take it for a test drive. We asked if we could take it to our mechanic and he said no problem. After our mechanic checked it over he told us that it was a solid car and didn't have any issues. We also liked that he was completely honest about the condition of the car, even pointing out a minor scratch and parking lot ding that I expected. When we got back we told him that we wanted to purchase the car and I made him an offer below asking price. He told me that he does not negotiate.....but the car was priced at wholesale value already so we went ahead and purchased it anyways. He was super relaxed and didn't pressure us at all to make a purchase. He walked-us through all of the paperwork and gave us 30-day tags and didn't charge us the processing fee (the first car dealer I've met that doesn't tack on a bunch of nonsense hidden fees)! We drove off completely satisfied with our purchase. Two weeks later the battery on the car died in our driveway. I kind of expected this because after all it was a used car and things like this happen either way. My husband called him and informed him, and with no questions asked he came to our driveway an hour later with a brand new top of the line battery and installed it for us on the spot. My husband tried to pay him for the battery but he refused, and said it was on him. This is what sealed the deal.....finally a dealer that took care of their customers AFTER they made a purchase! I have recommended Zach to all of my friends and family looking for a car, and will definitely buy again from him in the future. Thanks again for a great car and a great buying experience Zach!
these guys at shore drive auto world hooked me up. The salesperson Rob was attentive and answered all my questions. Even though I told him my credit was bad they let me test drive vehicles first and find something I was comfortable with. they had a huge selection of all types of vehicles. I had been turned down at many places even some of the "in house financing dealers"... One dealer got me approved but at 21%....SHORE DRIVE not only go me approved the same day but got me done at a credit union at a rate below 10%!!!! I also got a nice car with low miles and fully reconditioned! Their warranty is also a lot better than other used dealers I've shopped. They cover engine, transmission, electrical & even check engine lights. They told me if the car is to "hickup" to call them immediately. So about 20 days later, I did have a small issue. I notified them & they. told me to bring my Jeep in immediately. Their service department is for their vehicles for sale & customers only so they were able to get my Jeep in and out within a few days. I haven't had a problem since. But I'm sure if or when I do; they will be there to take care of it... They didn't stop there, they are also helping me with credit repair and in 30 days my credit score has gone up by 30 points! I recommend these guys to anyone looking for any kind of vehicle. Rob was my salesperson but really I would recommend any of the employees there. They are all like family there and treat their customers as such. I never fill out reviews. To be honest I'm like a cave man and hate computers but I felt like after everything they have done for me this is the least I could do. Thanks Shore Dr!
On the weekend of May 9th, we were driving from Maryland to the Outer Banks for vacation. Right before the tunnel on 664, my Volvo was loosing oil at a fast rate. We pulled over to the side and looked under the car. It looked like the drain plug fell out. I pulled it off the road to Jefferson Street. I asked a passer by about shops in the area and he pointed me down Jefferson Street. I saw Preformance Automotive and pulled in. I was skeptical to pull into a shop I did not know but we had no choice since it was a Saturday afternoon. The immediately took my car in and found out it was a leak from a return pipe to the turbo. There was no way to get a car fixed and go. Curtis, the owner, was very helpful to get us a rental car. Also, his family was great and they stayed open after hours until we got our rental car and were on our way again. We left our car there for him to work on while we drove to the beach. We returned that Tuesday to pick it up and be on our way. This shop is rare in today's service. Curtis and hi family were determined to find out what was wrong and get it right. He was adament that he wanted it fixed right before we left with the car on Tuesday. On the way back to the outerbanks, he called to make sure everything was running as it should. Give the shop a try. They were beyond exceptional in service and repair. I wish there were more shops like his. Bob and Maria
There are only three Subaru dealers in this area. There are two in Virginia Beach/Norfolk. We stopped at the other one first, and we weren't pleased with the salesman. They only had the basic, basic model on the lot, and he didn't seem to care if we wanted to buy a car or not,. So, then we drove over to your place. Lynn is great! She's very nice, very personable, very informative. When we came to pick up the car she went through everything with me; she programmed anything that needed programming. I think it was her own personal car that she showed us first. She had a few more bells and whistles on her car than what I wanted on mine. I made sure we only wanted to deal with Lynn. The finance manager, Arsenio is very nice. And I have to admit, he was a lot of fun. When you're making such a big purchase it's good to laugh a little bit. I love our Forester. Our other car is a 2002 Mustang; we hadn't bought anything since that car. The Forester handles a lot sportier than I thought it would. I like it a lot more than the Mustang. I'm the only one who drives it. I told my husband he could drive it, but he says no, it's my car. Actually, I'm glad; he would be harder on my car than I am. It's just me, my momma and my husband and the car fits us perfectly.
Not sure what the bad reviews are coming from but my experience was amazing! Need my number call me because I never new Keith or this place existed so this is an unbiased review. All my cars are paid off and I can't afford something new let alone thousands of dollars for repair. But things need to be done so I saw this place on yelp and read the bad review and still took my car to be looked at. I was working on my own shocks and structs but the bolt was seized and I had no way to get it off. When I arrived they pulled my car in front and put 4 mechanics on the car to replace the shocks and struts at once. Next went to another repair place and my engine got messed up needed replacing. Keith was the only one who cared, got my car in and fixed without a hitch same car. Window wouldn't roll down got fixed the same time. Windshield whipers stopped working fixed same day. I've spent around about $5000 repairing my car and I asked around and would have paid at least $10,000. I'm also military and the minute he found out here comes the red carpet and back rub! No just kidding I've spent a ton of time there and seen both civilian and military such as my self treated extremely well. So if you need a place to trust come here! Thanks Keith!
After being a Ford loyalist my entire life, I decided to go another direction and look at some "other" brands. After test driving the Cadillac SRX and Audi Q5, I decided to also test drive the Infiniti FX35. I was met by Bobby Ford (he told me he actually used to sell Fords, funny) who I told needed to step up his game because I was a Ford guy and just finished test driving the competition. I was so impressed with Bobby’s presentation of the FX35 and knowledge of all the different models and options that I decided to make the leap and go Infiniti. After doing my own research for a few days I was ready to make a decision and ended up actually buying the hard to find V8 FX50. The entire staff at Charles Barker Infiniti spent hours trying to search the entire East Coast for my FX50 and thankfully they were able to find my dream car! Bobby kept me informed every step of the way and made my car buying experience the best ever. Thanks so much Bobby! I am happy to say that you blew all the other salespeople out of the water with your presentation. The deal was also very good and I got a better than expected trade in for my 2007 Explorer Sportrac. Overall, A+ to Bobby Ford, the GM Vergil, Finance guy Roy and Charles Barker Infiniti.
I had been shopping for a car for like 2 months before a friend referred me to shore drive. These guys are by far the most honest. They gave me the best price up front. When I told they I'd be back the next day after thinking about it and having my command review the paperwork all they said was "no problem". They made sure to give me all the info I would need. Even my credit union recommended them to me along with like 7 other people on my ship who bought cars there. If something goes wrong with your car, they actually fix it. They don't tell you it is not a covered item like places ive purchased from in the past. They are real stand up guys here. I had a few problems with my car but IT IS a used car. They took care of it immediately a nothing ever cost me a dime. They even covered diagnostics. I know when my mom bought her brand new Suburban, her check engine light came on and she had to pay out of pocket! and her Suburban was brand new!! Apparently these guys have a better warranty on USED cars than these new car dealers. Not to mention like 7 people in my command bought their cars here. I'm glad I went there and you will be too!! IF YOU NEED a car DEF GO TO SHORE DR AUTO WORLD. Tell them bm2 Marshall sent you!
I love these guys! I take my car here for almost everything. If I need something I call them first and they can always tell me the best plan for my needs. Most recently I needed new brakes and a few things and one of the guys gave me an original quote but told me he would call beck in about 10 minutes after he made some calls to see how much he could knock off of the original quote...he was able to quote me $50 less than his original quote...$90 less than a quote from the next comparable offer. Many times I have dropped off my car and gone on to work close by their garage and one of the guys came over to my work to let me know the status of my car and what he suggested...then went back and had my car done by the time I got off work. Not only do they do a great job and have wonderful customer service, but they are also genuinely nice people! I highly recommend them! as for the other review, I am sorry about your bad experience, but I have confidence they have taken care of the person/people responsible so this does not happen again...
The YellowPages.com website for this business indicates that 'Check' is listed among the payment methods. I asked, when informed that my wife's car was ready to be picked up, if payment by personal check was okay. I was told "No, cash or credit card only". I paid for the car repairs using a home equity line of credit, from the Navy Federal Credit Union, which I do not have a credit card for. I had to go to the credit union in person, in order to obtain cash. Is it a big deal? Perhaps not, but I was inconvenienced by having to do so. Mr. Hicks stated that he has been stuck with bad checks, in the past, and I can understand why he would prefer not to accept personal checks. However, I trusted HIM to repair my wife's car, based upon customer reviews of his business (which I found on his business website). Regardless of the reasons for his current 'no checks' policy, Mr. Hicks should have listed the payment methods on his own The Car Shop of Virginia Beach website.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.