The office Manager was not professional. We signed a contract 1 November and they took half the money on 8 November. She stated they would be out after 2 weeks on a Saturday to drop in the pump. I called back the next week after it was supposed to be done and she told me I was mistaken that she never told me that and that they would be out Wednesday. I called Thursday and she said again that I was mistaken that she never told me that and that they would be there Wednesday or Thursday and over talked me when I tried to speak. I even told her she had horrible customer service skills by over talking me and she over talked me while I said that. I called again on Friday and she said they were sorry they didn't make it there, and I again told her that she needs to be more specific and then she changed her story and said they were there and we were not home. I asked what time but she again over talked me and I told her that we were gone a whole hour for dinner at 6 PM and she said well they couldn't get in. I said why because they have the code to the gate. She asked for the code again just in case. She said they would be out on Saturday to drop the pump. I called Saturday and she said they didn't get time to get there so they would be there Monday (before Thanksgiving). I didn't call back I waited until the Tuesday after Thanksgiving and I e-mailed her that we still needed it done and to make sure that we all are getting correct information I will only use e-mail for now on so as both parties will not be confused on what is said. She called my husband and said she is refunding our money because they don't have time. Money is not refunded as of yet and I keep checking. I even called my bank and they said it isn't refunded. Today is 30 November 2016. Thanks
1340 N Great Neck Rd # 1272-322Virginia Beach, VA 23454
From Business: Atlantic Pool Service of Virginia is a locally owned and operated pool services company that provides expert performance and service to both residential clients a…
We've used Turner's for a few years, for anything from pool openings, closings and a diving board repair. Always prompt and courteous. Thank you Pierre.Debbie & Philip Lowman
Wow! We didn't get around to closing our pool last fall and had a huge mess on our hands. Black water, full of leaves, branches, frogs, etc... We made a feeble attempt to start the opening process and could not even get the pool pump to prime. Tony was referred to us and he worked miracles. Turned out we had 3 equipment issues plus a very dirty pool. Everything is repaired and we have beautiful, clear water in the pool! I would highly recommend! Really knows everything!
The worst part about this company is when I called the owner to discuss my frustration with him he told me that he had so much business this holiday weekend (Memorial Day Weekend) that he did not need my business! I called to get an estimate to have my pool opened and I was told it was a flat rate of $225. I even asked if there were additional fees or supplies (for chemicals and such) that would be necessary to have my pool opened, however; I was told $225 would include everything! Well, that was not the case! They charged me $420 to open my pool and did not even discuss this with me! As the owner of the pool, I have a right to know what is happening with my pool and how much you plan to charge. I understand the company is out to make a profit, however; be honest about your prices up front! The owner had the nerve to state that they do only charge $225 to close the pool, without additional fees. I'm sorry buddy, you've lost all credibility at this point! I will never again do business with Turner's Pool Service!
Exceeded our expectations on a pool solar water heater. Easy installation, great product, at a fair price.
WATCH OUT FOR THI GUY!!!Although he does a decent job, his prices are about 30% above his competitors.But he's a dangerous person. I left a similar review on the site Home Advisor (where I got his name). He called and left a message threatening me personally unless I went back in and changed it! Unbelievable!!!
Great service. Technitian was on time, very knowledgeable. Opened my pool, fixed my pump. He even went back after the job was done to insure the water in my pool was clear.