Of all of the companies that provide companions in home for seniors, this one was the most affordable. I needed help while recovering from surgery, and it was nice to have someone there to answer the phone, run errands, clean up and remind me to take my medications. I realize that there are times when the employee can't make it, like with any job, so I made sure to let them know any time there was an issue - which they immediately corrected.
Poorly ran business. Coordinators are hood and unprofessional. The owner is never available doesn't address concerns from customers and leaves uneducated untrained workers to do things they aren't licensed to do. Go else where for better services.
I wouldn't recommend this place to a dog. They the worst in house service I have ever seen! Every last person that work in the office give false promises. It's never a resolution, all we get are excuses!
We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both Mary and Damon at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building.This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly.
I'm not very happy with the aids they try and provide, they don't show up, dont call in, and my mother who is bed ridden is not getting very good help with company! they have promised me that someone would be out 7 days a week to help and have only seen 1 aid in 1 day. everytime i call i get the same info, they will send someone out, only for another no show! the employees here are unreliable and can not be depended on! i call again about my mother and now they tell me they cant find anyone to go over to my mothers, what good is this company? piss poor! getting more frustrated by the minute. not only that when i call multiple times they tend to blow you off on to another rep. i would not recommend this company for anything. thanks for nothing and the horrible service....your aids are a joke!!!!
The staff is extremely knowledgeable regarding Home Health needs as well as various diagnosis that are encountered in the home. Very flexible and accommodating for the patient with scheduling their visits. They really help you feel like a family member, truly looking to make a difference in patients homes and the community.
Great new business, all the ladies are very caring and so sweet. The owner Holly is a delight, she will be there for you and your loved ones,and treats them like her own family.
First off 1) there is such a change in aides you wouldn't believe it. 2) aides were lazy, left in middle of shifts, did not interact with my mom at all 3) the bottom fell when they wanted me to sign re do time sheets in nov for back in April- the head nurse Mary Gavin refused to give me owners name or number so I could call himWhen I drafted letters and faxes I got a certified letter to drop us when u refused to no longer do anything unethical with paperwork .Not only did I report it yesterday but reporting to head of nursing for state and medicaid about their practices.Yes we are going to another company but the stress this company put me under is ridiculous.They promise aides then they don't show up or don't notify you that one will be late.I got aides who went to court for various reasons and they came dressed in with home as in their clothesI am considering suing them for all the undue stress
Unreliable help! You never know if they are going to show up or who will show up. No consistancy in care givers! If you sign to be the respite person be prepared to fill in often!!
If you are looking for compassionate and reliable care for a loved one please look elsewhere. The office staff are rude and lie constantly. We have had aides who have ignored our son all day while they texted , slept or talked on the phone. Some. Even talked on the phone while giving him a shower!!! The aides have been consistently late and undependable. Often we were left without any aide at all. Our relationship with this company has been very disappointing and frustrating. I would not recommend them at all.