The parking was not explained prior to arriving and only vaguely done upon arrival. The staff were disorganized and LACK customer service. It was just a strangely unpleasant experience. I certainly will not be returning. Very demanding on the amount of tip THEY feel is appropriate.
4. Aura Day Spa
My husband and I did a 1-hour couples' massage here. The room we were in was very nice and clean. The massages were great. I had an older gentelman …
1952 Laskin RdVirginia Beach, VA 23454
From Business: Balance Therapeutic Massage is a newly built and designed, eight room massage center. The design concept, business structure and our location were well thought ou…
4736 Virginia Beach BlvdVirginia Beach, VA 23462
2953 Virginia Beach Blvd Ste 102Virginia Beach, VA 23452
From Business: Massage Virginia Beach is a locally-owned owned massage therapy center that opened in 2014. We pride ourselves on giving you the high quality massage you deserve …
27. A Swedish Touch
The staff was friendly and made me feel comfortable. They were very accomodating as far as scheduling my appointment. The young lady who waited on…
My sister just got married here. It was a beautiful place for a wedding and the gardens are very beautiful as well. Good food and service in the hot…
Always treated very well from entrance to exit at this business. Friendly greetings and expert therapists. Now offering facials--glad to see that. Happy that I can now treat myself to both at the same facility! The owner really cares about her customers and her business!
If you want a crappy manicure/pedicure and then get badgered to leave a tip for their crappy service then this is your place but seriously DO NOT go here for anything! I purchased a Groupon and I really wish that I would have done my research first! This place is not what I was expecting, when I walked in everyone seemed to be confused as to why I was there and what I needed even after I told them I was there for my appointment. I had a difficult time communicating with the employees because no one could really speak English. They were playing a movie on their TV but it was the bootleg version with Chinese subtitles. I was supposed to receive a manicure with shellac polish and a custom pedicure with paraffin but what I got was a crappy polish change that is now chipping away after only a few days. I had previously been told that I had to pay $2 for the taxes Groupon didn't charge so when I gave the girl my card she then asked for a tip, REALLY! I couldn't express my frustration because no one could understand me. Just do yourself a favor and save your time and money and DO NOT go here!
DON'T DO IT! I spent $45 for a Groupon (Shellac nails and pedicure). The nail Tech took 1.5 hours on my nails alone because the Polish kept bubbling and she kept taking it off. After she was done with my nails I was done with them. I told them I didn't have time for the pedicure. They proceed to check me out stating their is a 2 dollar tax with Groupon and I needed to add a tip. I told him $5.00. The nail Tech then stated "No $10.00". I replied "No, you just spent a hour and a half painting my nails, you cut my finger and my other finger is raw from wiping acetone on it 15 times". Needless to say I will not be going back. I wasted money because I didn't get the pedicure. However, I rather lose the money than dealing with that foolishness any longer.
I am highly disappointed! I called 4:22pm on 10/11/2016 to make an appointment for a couples massage. The appointment was made for 10/12/2016 @ 11:00 am. My husband and I arrived early for our appointment as was told that we would have to wait until 1:00pm to receive our massages because there wasn't any one there to do them. I told them that we couldn't wait that long because we were traveling back to Maryland afterwards. Then they said that we had missed our appointment yesterday. I showed them my phone which clearly verified the time and date that I called to make the appointment. I called at 4:22 pm yesterday to schedule a 60 minute couples massage at 11:00 am this morning. How could i have missed my appointment? Long story short, it was an anniversary gift that I wanted to give my husband since he had never experienced a professional massage. I regret ever calling there. It ruined my day and ruined my anniversary gift!!!!
Poor customer service. I was truly looking forward 2 my message, glad I got a taste before going in.
The best place for massage. After I have tried so many massages, I decided to recommand this place to all of you while looking for a professional and affordable place. The smell, light and music are all nice and soft. I feel relaxed when I get into the store. The therapists are also very nice and talented ! You should definitely stop by or make an appointment. Don't forget to take one of their cards, you get one free after you go certain times.
The therapists are very friendly and professional. The room is clean and comfortable. Also the location is very easy to be find, it is near the Foodlion.
I had a very good and relaxing foot massage; next time, I will try their body massage. The room was clean, although they could have made it a little darker (put curtains) for very sunny day to slightly darken the room and to create a relaxing ambience. The two Chinese women had difficulty in speaking English, but they were very nice. The place is actually located on Auburn Drive, left hand side from S. Military Hwy.
This business is a rip off. Management is unfriendly and they are intent on taking as much of your money as they can. We followed their cancellation policy and they continued to charge our credit card. When we asked for a refund they claimed we had not cancelled. I have filed complaints with the BBB and Consumer Protection Agency as well as filed a dispute of charges with my credit card company. I am awaiting resolution through these avenues of action. Do not do business with them, go somewhere with a better reputation and better business practices.