Lets get the facts straight PLEASE! Hi....I am Rick, the owner along with my wife, Pam, of Tip Top Kennels. I would like to set the facts straight about the review by Mr. esteban.simpson......if I may. They did call us in advance to say they would be picking up their dog Tuffy a little after our office closed and DEMANDED that someone be in the office after hours to give them their dog. My wife and I agreed to wait an additional 15 minutes to accommodate these folks but we had to leave at 6:15 as we were teaching a dog obedience class. If I had to stay beyond that time, they agreed, on the phone, to pay the out of hours charge as I would not be able to teach this class and attend the rest of the evening with my wife. At 6:15 I DID write out a bill that included the late charge, as agreed by these people. They were not only later than 9 minutes but showed up over 45 minutes after our office closed. I myself think they were being very unreasonable. At that point I told them to come back in the morning and their bill would not increase at all, as if they came before our office closed. In fact I would give them the next morning free....I just wanted to joint my wife at this point. Mr and Ms. esteban.simpson refused to leave our office, let alone our property and I felt threaten by their actions...I had to remind this man that our video cameras were on and recording, but he did not calm down. I was forced to call the Buena Police to our property to have them removed. Mr Simpson is right about one thing....he will never bring his dog back to us because we told him he is not welcome here again...... we only do business with nice people and nice dogs.....and Tuffy is a lovely little dog. We have been owners of Tip Top Kennels for over 30 years. We are always pleasant and informative on the phone and in our office. We take fantastic care of our dogs and our customers. This is why we have been awarded the "Best of the Best" of Kennel, groomers and dog trainers many times over. Thank you for reading our side of this unfortunate event.
First the staff is very friendly and knowledgeable about the animals and other pets. The facility is always clean and neat. The volunteer are friend…
I am the owner of Tip Top Kennel. The dog owner reporting her dog did not do well here brought us a terribly matted Havanese (long haired dog). This poor little guy had to be shaved to have the mats removed. He was snapping and trying to bite the whole time we worked on him. We regret the owner being unhappy, but strongly suggest the dog is groomed somewhere more frequently to avoid bad experiences at the groomer. We have been in business for 30 years and have never intentionally injured or frightened a dog!
I have been going to this place for over 15 years. My cocker spaniel loves it there. She is always happy to see everyone there. She always comes home clean and happy from boarding and the hair cuts are top notch. Everyone there is friendly and the kennel is very clean. Highly recommend this place, I wouldn't go anywhere else!
I have been taking my German Shepherds to Tip Top for years and they love it there. I've both boarded and had them bathed there. They have never had an issue. The staff is friendly and knowledgeable and they provide excellent services.
The people are very friendly. They take great care of the animals. My mom and daughter volunteer there. They always have free shots seminars. And the animals are very happy.
Everyone at Tip Top Kennels is always very friendly and polite. I've been going there for years and will definitely continue.