Ooch! The TRUTH hurts, don't it? #1 incident: NOT TOLD of a ''monthly CPAP payment". NOT TOLD of $30 'bill' turns into $45 bill with late fee B.S.I went to the Victorville, CA "DUMP" and simply asked to exchange my 'wrong' SMALL cpap nasal air pillows for Rx prescribed LARGE cpap nasal pillows. "Nobody here can help you......" But I insisted; Some blonde bimbo idiot female came out of her back office and said, "You KNOW, you are costing our company a lot of money." BUT I got my Large nasal air pillows and left. Never went back.#2 incident: Never going back, except after 3 years, my mask is shot, my tube(s) are leaking.I went back over to the Victorville, CA "dump". I was told, "It's been too long." I said "I'm supposed to get new tubing every 3 to 4 months! Where is THAT merchandise??"Then the 'genius' said, "You'll need to go see your Doctor; get a referral. And a new Rx."I said, "For ONE g.d. HOSE?" I have this hose in my hand, I need it exchanged and YOU are telling ME I need a new Rx to get a replacement hose?" (Maybe ANOTHER overnight sleep study as well??)So, I'm a 335 pound, 70 y/o and have NO hose (leaker) and NO mask = NO CPAP-- my wife is under strict orders: "WHEN I pass on due to Lifecare Solutions idiocy, cheapness, crummy policies and morons at the counter, go get a wrongful death attorney and SUE THE SH(((T out of Lifecare Solutions."THIS is the kind of treatment you offer? How hard would it be to put the Notice for new hose on the CPU & every 4 months of every year call, text or email the customer??? HOW HARD would that be?This method would INCREASE sales and INCREASE company cash flow. = a win/win situation.FINALLY #3: I was given my referral to Redlands, CA location. I went there. The g.d. place was boarded up! I called and was laughed at, "Ohhh, that place hasn't been used in YEARS.""How about putting a bulletin/sign on your old H.Q. and include directions to your NEW H.Q. and how about notifying the M.D. and Insurance Co. of your new address. MORONS! Isn't that common sense?