Otto tomottos is a wonderful restaurant! Their authentic Italian food is matched with the authentically Italian home welcoming atmosphere. The food was delicious. The marina sauce was some of the best I have ever had. It's not a fancy restaurant, but it is an excellent choice if you're looking for good Italian.
Owner is really dedicated to serving delicious food. Sauce is exceptional and service was outstanding. Owner's parents meet and greet you and treat you like family. The smallest concern is taken care of. Atmosphere is geared toward families and upbeat.Definitely need to give it a try!
First, after we had our soup, the empty bowls sat there and sodid our empty water glasses. When the waiter finally appeared again,He said that he would get some refills.He came back with thewater pitcher and said oh i can leave the pitcher for you. I said that would be great, as he wondered off with the pitcher in his hand. I was then brought out a sausage stromboli. I told the personbrining this out, that i did not order that, and then waiter came over and said oh that should be a pizza He took the stomboli away, and returned a couple of minutes later and sai that they would make the pizza and it would be a few minutes.I told him to cancel the pizza that i did not want it, because i did not want to wait.He asked if i wanted anything else, and i told him no.Then Dave, the manager came over and said i hear we messed up your orer, i acknowledged that,and he said can i get you anything. I again said no thanks.He said how about a piece of lasagna, that is my favorite diner, and i can hook you up really quickly. I assumed he was being nice, so i said oki would try the lasagna. He said he would not charge me for the pizza or the lasagn, and i said ok fine. He brought out the lasagna, and asked my daughter(whose birthday it was) and I if we wanted to takethe stromboli home, since it was just sitting in the kitchen.Again, I thought he was trying to be nice and give good customer service,so i said sure.The stromboli was brought out in a box and placed on the table. My daughter and I finsihed eating and the waiter broguth us the bill. On the bill it showed the lasagna added inand then complimented, and the stromboli was included in the total on the billI told the waiter that I will not pay for the stromboli, first of all i did not order it, and Dave said we could have it, since it was just sitting there anyways.He said he would fix it and took the bill. He returned an dsaid that he took the stromnbolioff the bill, and then asked for the boxed stromboli back. I told him to do what he had to do, and that this was a joke. First you ask me if i want it, and then charge me for it, thentake it back. He proceeded to take it back. Then Dave came over again and asked what was wrongI told him that the stromboli was on my check. He said the waiter took the stromboli because i was offended it was on the table, I said no I was offended that it was on my bill. Again, I told Daveto do what ever he had to. He started saying that he never said that he would not chargeme and that he said he was going to make me a deal and not charge me for the pizza, which makes sense since i never saw the pizza. I told him that I would not return to this restaurant anad this was handled like a joke to which he replied that iw your choice.I cant beleive and have never seen such a terrible display of customer service in my life.Even my daughter who is 19, said is this a joke?I guess if that is how Biaggis handles their customers and mistakes made by them, then I have no businees being in there, and will let everyone I can know about this joke of an experience.Thank You
My family uses this location frequently and have always been satisfied except for the most recent time. We ordered food to go and with that ordered 12 uncooked breadsticks. We specifically asked how to prepare them at home and were told to cook at 350 for 4-6 min. The problem was that they did not add any of the spices and seasoning so when we cooked them we basically got bread dough. I spoke with the assistant manager here and she was the rudest person I have ever dealt with. She told me I should have just put butter and garlic salt on them. She told me I got exactly what I ordered and what did I expect her to do. If you don't have to deal with the assistant manager this is a good location but let's hope you don't have a problem while she is working.