Terrible customer service from the sales department to the service department. Lying, making excuses and misleading customers are a specialty for Velde Ford going back decades. Able to provide a superficial cut and paste response that sounds fake and without substance, while completely avoiding actually solving customers problems or learning from mistakes and customer complaints to improve and become a righteous business that serves customers instead of just trying to take money above all else. Beware, be careful, and don't believe anything they say!
Went to look at one vehicle we had researched, then my husband saw one he liked better. The owner rode with my husband to our mecanic’s shop, where the second vehicle checked out even better than expected. The transaction was smooth and professional, and we are enjoying our new SUV.
Mom and I had always gone to Velde for our car van. There was a brief moment in time that we could afford to go and decided to another mechanic about our a/c problem. That mechanic told us that the unit was literally falling apart and would need to be replaced. The cost would be between $600-$800. After months of not having the money for a second opinion, we took the Van to Velde and they told us that all it needed was a $60 belt. Now we have a/c and it runs great! Velde has never ever done us wrong and will continue to bring our business there.
TERRIBLE TERRIBLE COMPAMY AND OWNER!!!! Russell (the owner) sold me and my family a coffin on wheels as my lawyer calls it!!!! I have a million dollar lawsuit against him. I paid 4400 for a vehicle that I was told was in excellent condition! Supposedly the best on his lot. Took to my mechanic and they said the entire under carriage is rotten out, wheel wells and entire structure of vehicle bad. Sorry excuse for people!!!!!
When taking the car for a test drive, David L did not have a seat-belt on. Acted like a child the whole ride, leading himself to the front to ask consecutively "how do you like the car?" Before arriving at the dealership, I had called the Fort Pierce dealership which they gave me different pricing. When arriving David was furious that I was in contact with another dealer and said it would "effect his sale" and needed to see if I was in contact with anyone in his dealership as well. After looking at the Versa, I was not interested and told David so, he replied with "well with your budget , you don't have room to be picky, that you will have to settle with some aspects." David was very pushy and talked down to my sister and I as we were both young adults. After David finally letting me see another model, a Sentra , my sister and I checked it out and noticed it was a 2014, when I specifically was interested in a 2016 NEW car. When he saw me on the phone he asked who I was speaking too and replied "you shouldn't be calling other dealerships, while your dealing with us, this will effect my sale." David went to get the Sentra keys and we shortly followed him to get my own. After David speaking rudely and arrogantly, we decided we wanted to leave his bossiness and told him kindly we were not interested today and he replied "well let me get my manager because this is a waste of time and this confusion is unnecessary." The manager Mike came over with my keys and looked annoyed already, he asked "what are you looking for in a car, we can get you into something today." He looked frustrated already so I asked for the keys (which they held from me the whole time from the beginning when checking the vin and mileage of my vehicle.) Got my keys and purchased a car fro the nicest dealership I had ever walked into Sutherlin Nissan of FORT PIERCE! Highly do not recommend Sutherlin Nissan of VERO BEACH, rude staff, bossy dealers & was extremely frustrated with this whole experience.
Nothing in stock and staff has no fishing knowledge, go to Whites or any of the big shops in Fort Pierce
I would give this business "0 stars" if it were an option. The all-time worst car-buying experience I have ever had & I have never owned a new car, so the experience can't be attributed to "used car salesman tactics". He claimed in his ad that the vehicle I purchased had a rebuilt transmission & motor "a few years back" with less than 30,000 miles on them. He had bought the vehicle at an auction 2 months before selling it to me. If you hold a dealer's license, it is illegal in the state of FL to make claims about the general state or condition of a vehicle without proof. I filed a claim against his business with the board that regulates & licenses car dealers in FL & after they investigated the incident, he was cited for false advertising & they referred me to his insurance company to help me recover my financial loss associated with this vehicle. I had to replace the entire engine of the truck along with numerous other parts he claimed were new.
The worst of the worst: don't expect to be treated fairly; in fact, you can count on slight of hand and flat out deception with this group. And if you're expecting a "guaranteed" True Car price, forget it. Find another dealer, any other dealer.
The absolute worst of the worst. I've had some negative experiences buying cars over the last half century, but dealing with this group hit a new low. Don't expect them to honor a "TRUE CAR" price, because they're masters of deception and slight-of-hand. I got the auto with the "TRUE CAR" VIN number, the one listed on the certificate, but other than that, all I got was screwed, both out of the advertised price and out of any fair and recognized industry trade-in value. I didn't have the certificate in hand, so I guess they figured this old duffer was an easy mark. At any rate, I'd find another dealer, any other dealer.
This company has the best salesman i ever had experienced. Yet, as far as the Finance/Pay Off Dept, they suck! I was receiving past due notification from my car company for 3 weeks and left message for someone to contact me, it was going to effect my credit report. When car company originally contacted me within the first week of leasing vehicle, i was told by Nissan, "we have up to 1 month to pay off vehicle!" That was awesome, because now its practically in the 4th week and still not paid off. I wonder if its okay for me to pay my first payment within 4 weeks too! HA.... I will never refer them to anyone and it is a shame because the salesman was totally nice and helpful to the best of his ability, the rest was not his fault...