40+ min wait for food, mildly complained, as we left the owner YELLS bye hope to never see you again
Well I went on 2/13/16 and ordered a call one and buffalo chicken sub. Not only did I wait a bit longer than usual to get my order but when they actually brought our carry out order to the counter we checked the pizza box which was suppose to hold the calzone, nope is was a large pizza. Honest mistake I guess so she grabbed another pizza box from atop the oven and gave it to us. We checked this one to it was a calzone, the girl at the counter ensured me it was correct and the manager double ensured me it was correct. Got home and I open up the box ripped it apart and it was a stomboli and not even close to the toppings I ordered. I call up their to ask if my calzone was ready and after explaining to them the situation, I at this point got hung up on. Call back and got an attitude. While I did get a refund for part of my order I didn't even get to close of satisfaction or a pleasant attitude from the manager. You could've at least turned around looked me in the eyes and apologized. You wasted 45 minutes of my time gave me bad service and a horrible attitude. You think a partial refund was correct!!!! Do you have something against the LGBT community, because I'm sensing and feeling Amores does. What a shame.
First, It is a Saturday night and I looked online to make sure they were open. They are supposedly open until 11pm tonight. I tried to make a take out order (i live less than 2 minutes away) for an order of garlic knots and a little cup of alfredo sauce to dip them in at 10:44pm tonight. They basically told me too bad, go pound sand. I could hear the woman who answered the phone asking what I assume was the cook if he would make it and the response was no. She even actually said "you are not going to make an order of garlic knots?" I am appalled that my order or future business was not worth their time because it was only an order of garlic knots and cup of alfredo sauce and they did not feel like cooking it. I was offered half an order of what I am pretty sure were old garlic knots, that were on there way into the trash, with no alfredo sauce, if I wanted. Like they were doing me a huge favor. I am pretty sure they must have been old ones headed for the trash because if you can make half an order you can make a whole order. I have never heard of a restaurant not serving food during their normal business hours and basically being able to tell a potential paying customer "i do not want to work or do my job anymore today even though we clearly advertise we are still open. Your business is not important to us" I am not sure why they would have a closing time that they advertise if it means nothing and willingly refuse business because they do not want to do their job anymore. The funny part about this is I have ordered this before for take out and they actually made it all from scratch, including the alfredo sauce, while I sat there and waited and it took about 10 minutes to make. I can not believe they are so unprofessional and run their business this way. I will never order from there again and I will tell everyone I can about the unprofessional and rude way I was treated because they did not feel like doing their job. I am sorry my business was not important enough for your business during your normal business hours.
Service is starting out really bad. Obviously can't handle the crowd in-season (probably not out of season either to be honest.) The manager didnt even know where he was going with a meal. We got half of what we ordered and then 30 minutes later the waitress asked how everything was. We'll make the drive to Sarasota.
What a shame that this terrific pizza operation seem to be drifting and in need of some magement. One 20 inch pepperoni every Friday night and the quality is heading south. The crust is getting dryer and dryer each week. There seems to be much less cheese(moisture source and zero olive oil (no moisture. I was greeted. Fri by a kid that failed to greet the customer, stated the $18 + price, took my card and gave me my pizza. I did get a thank you but certainly no smile. Every week it seems the employees are new. How can you expect to train and maintain a quality product? There is great need for an exterior sign to let the public know you are a real business and build a interior atmosphere with decorations and Italian music. I guess I will have to renew my search for a great thin crust pizza cooked to perfection
Waited 1.5 hours for our app.The manager is way over her head.All she could say is sorry.We will drive to Carrabba's in Sarasota rather then Venice.Poor poor service.
Made in Italy is the best truly authentic Italian cuisine around. As for Connor G.'s remarks regarding seating, well, you should have been there when they called your name. It is an extremely busy restaurant and if you want to dine there you need to be there!
From the service, to the short term waits, to the impeccable dishes... Cassariano's is a Venice institution not to be missed. We ordered the Salmon Cannelloni, Spaghetti & Lamb Meatballs, and the Gnocchi. ALL were top notch. We couldn't help but to trade bites of each of our delicious dishes. Drinks were generous. Did not have room for Dessert, but after a walk around the main street, we stopped back by Cassariano's to visit the Ciao Gelato place next door. Overall, a phenomenal experience.
I had heard that the food was great from a family friend. Upon arrival, my sister, her boyfriend and I had asked for a table for 3 and in response from the hostess we were told it would be a 30-45 minute wait. We mentioned that due to this, we were going to walk down the venice strip to show my sisters boyfriend the town, being that we had up to 45 minutes of waiting time. The Hostess mentioned no issue with this but upon our return we were told our name had been crossed off the list. She still sat us at a table to which we were removed after 2 minutes after being told it was for someone else. she said she was bringing us to another table though "anyways" and mentioned we were "lucky" to get another seat. I then asked why our named had been crossed off in the first place to which the response from the hostess was, "its my list and i can do what i want with it". I talked the owner/manager (who hardly speaks comprehensible english) about the situation. He brought me up to the hostess and i asked why she had said what she had said, and mentioned how i felt disrespected. She, in defence, pointed her pen in my face and was told the owner that she didn't, then the owner took me outside and said "there must be a misunderstanding, justa sita downa anda eat" and as he said that another waiter (assumed family) laughed at this. No culpability was taken on the owner/managers nor the hostess part. Shocked that I would be talked to in such a way after hearing good things. My wide range of colleagues, friends, as well as family who visit this part of florida will not be told good things about this place any longer. A very disappointing evening overall.
Most like New York pizza in Venice. Authentic pasta sauce. The owner backs the bread. Great people.