What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
The staff was very polite and engaging, and Bill is a great guy. I will definitely be recommending them to my friends.
It took them 4 attempts to replace my fuel pump. They charged me for 2 different fuel pumps along the way. They did not honor the warranty on their parts and labor and instead blamed the problems on an old employee who had recently quit. Extremely unprofessional behavior for a shop that messed up a repair 3 times. They also didn't listen when I told them I use 5w30 synthetic oil and put in regular 10w30. In my opinion this shows a lack of concern for customers. I had been bringing my cars in for the last 5 years. The last few trips have been flat out disappointing. The owner Jeremy did not listen to my issues and continued to blame an ex employee.
The work and customer service is excellent always. I have used them for many years. We have 2 older cars...1996 and 2003. They have always been honest and tell us when repairs can wait. Kudos to Jesse and Raymond!! They will keep our cars on the road for many more years.
Total nightmare. Ended up charging me $100 and not fixing anything and finally crossed his fingers and told me to hope it's fine and didn't even recover my coolant panel. I just took my scooter to where I had always gone previously (vespa portland) and they told me he overfilled my coolant tank as well and were able to fix the actual problem right away. Clearly they didn't know anything about my bike, couldn't figure out the computer, kept telling me it'd be done by a certain day then asking for more time every time saying he was alone today (over the course of a few weeks). If you're looking for somewhere that knows what they're doing and provides quality workmanship I'd definitely avoid this place and go to Vespa Portland.
Lupe is by FAR the best mechanic I have met in Vancouver. His prices are the BEST. He has NEVER told me to replace something that isn't broken. He will SHOW me why something has to be replaced. I will ALWAYS go to Lupe for help!
BEWARE, he is a liar and a cheat. He said he did a full tune up and replaced my valve cover gasket. I took my car back four times and each time he said it was normal and fine. My motor is now blown in my car. Upon taking my car to a real mechanic I found out he did nothing but change my spark plugs. He charged me $365 to change my spark plugs.
Called Dent Eagle when I got a dent in my door. He was very punctual on what time he told me that he would be at my home. Within a hour my truck was perfect again and you would never know that I had a dent in my door.
I wish I could give NO stars. After 2.5 hours of waiting, them leaving my lights on and killing my battery, I've got a load of electrical problems now due to the dead battery. The guys didn't even know where the oil filter was. SUPER FRUSTRATING. No way in hell I am going there again. Do yourself a favor and go to Havoline Xpress in Salmon Creek. They're quick, professional, and KNOW their cars.
Hoesly's was fantastic to work with--we explained that we were moving to CO and needed to see if our vehicles would make such a long drive. We had serious doubts about one and weren't sure about the other. They stopped the diagnostic on our first vehicle after they discovered that it was NOT good for such a long trip. They were thorough in their explanations and we really appreciated them stopping so they didn't need to charge the entire diagnostic fee--it was very thoughtful. On our second vehicle they again were mindful that we were on a budget (what with moving and such) and pointed out the items that they would recommend most immediately and what they would just keep in mind for later--once the dust had settled from our move. They were very professional and super helpful throughout the whole process. They even reminded us of their repair warranty and that even in CO, if we had a problem with anything they fixed--to call them and they'd still guarantee it. Amazing!
Quality: Average. Friendliness: Above Average. Timeliness: Below Average. I took my 2015 F350 Platinum for it's first oil change. Front desk guy is very friendly. They gave me a first time discount - with was great. I waited 1.5 hours for an oil change/tire rotation at "Quick Lane". Not so quick. But since it was "Ford Dealer" quality, I settled for the slowness. In a hurry, I jumped in the truck and went home - without checking it over. Got home & found oil footprints on the floor mats (despite their paper protector), oily handprints all over the drivers door, all over the grill. Obviously not wearing gloves & being careful. Then, I wondered what the service was like... So I popped the hood, checked the oil. It was still black. I've changed oil on my 2003 F350 7.3L myself for 5 years until I bought a new truck. It's always dark brown - not black - after the change. Under the truck, it looked like an oil filter bomb went off. There was oil everywhere. Won't be back.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.