Upon my arrival at Scott's R.V. I met Ken "flip" Flippen. Ken showed us around till we found an r.v. that fit our needs. There were some issues with it. It needed some repairs. Ken promised it would be "good to go" when we returned to pick it up. When we returned, I found some other things that were of concern to me. Again, Ken promised it would be ready. I was even promised free delivery!! All the issues I pointed out were repaired. At one point they called me to say a repair they had made was not good enough and wanted to have more time to make it right. While everyone may have different experiences in a similar situation, I can tell you Ken kept his promises. When it arrived at my house, at a pre arranged time, it was as Ken said " good to". Thanks again Ken.
I recently purchased a used RV from Scott's RV and was very pleased with the experience. Not like used car salesmen with no soul, my sales guy was well-informed and although I am a seasoned RV owner, he offered advice and suggestions to help insure that I make a very good choice. They are salesmen, and as such, tend to promise to fix this and that and have this and that installed before you take delivery. This may take longer than some may like, but they lived up to their promises and kept informed. They aren't perfect, but neither are you, so I give them four and a half stars overall, and five stars for effort.
Do not do business with these people they are liars they are provides they do not stand behind their product after they take your money they don't want nothing to do with you the worst service ever they hang up on you they only get one star because you have to give them a rating I'd say they get -5
Bought our motor home from Bentley RV sales, Traded in our pickup and fifth wheel. We had a few problems that needed fixing with was accomplished in a short time. The maintenance personal were very knowledgeable and taught us a lot about our unit and how to operate all the systems in the unit. I would recommend Scott Bentley RV to all my friends. I did not see anybody by the name of David working on sale or on staff so must have make some adjustments since last post..
Our rating for Bentley RV is zero stars. The sales agent, David, represented himself as having 30 years in the business and told us he was "our" agent in connection with our RV purchase. Then sold us an RV with serious defects that he failed to disclose. We were first time RV purchasers. On the first day, the slide motor died and we overheard their mechanic say to bang on it with a wrench. Needless to say the motor had to be replaced. Then on our first voyage, every system other than the engine failed (hot water, electricity, refrigerator, propane, etc.). When we got home we called Bentley RV and expressed concern they sold us a lemon with no return call to offer repair services. We took it to another repair shop and learned there was a water leak in the side wall of the coach that was present for some time and were told Bentley RV had to have known about the leak which cost us quite a bit of money for repair costs. It also took more than 3 months to obtain our license plate and multiple phone calls to learn Bentley RV was holding it hostage claiming we owed a miscellaneous charge related to the replacement of the slide motor. It took a complaint to the DOL and a DOL investigator going to Bentley RV to pick it up. The DOL investigator reported they had another investigation against the company and Bentley RV lied about refusing to release the license plate to us. Bentley RV retaliated by turning us over to collections for the $100 misc. charge when they cost us more than a thousand dollars in repair costs. They have terrible customer service and no integrity as a business owner.
My neighbor told me about this place and how pleased he has been with their service. I took my fully self contained camper in for inspection before selling it and I too am very pleased. Scott Bently under-promised and over delivered. Fast friendly honest describes this business.
Don't go!! Bad business. They contacted us saying they had a prospective buyer....more than once. When we finally told them we could bring it up there it with the understanding that it would NOT be for long as they "had an interested party". fast forward through calls where I was referred to as "honey" and "sweetie" while being told there was a "verbal intent to buy" to the day we have to pick up our truck and camper. I had made sure to inform the salesman that we had to pick up on a specific day due to schedule and was told it would not be a problem, this gave a one week advance notice to have our stuff ready or a contract with down. Upon arrival our truck did not have the camper loaded and the camper was tucked back into a corner we simply could not get it out of. We ended up having to leave it on the lot for the day and returning on our way back through to home, but in between I had the salesman call and argue (in a syrupy sweet voice) that I had told him we would be picking up the setup on Tuesday, this was Sunday (and for the record I had told him Saturday, but the event we were attending changed so he got 1 additional day to have his stuff together). He actually argued with me about what days I had been available. Then wanted to know if they sold the camper AFTER we left the lot if they could come pick it up from us for the buyer and use our truck to transport it. When I told him no he asked me how they could get it to the buyer. Just bad business, bad customer service and would never recommend going there. This place is why salesmen get bad raps.