Horrible, dirty, smelly place. My mom was placed in this facility yesterday with her pinched nerve issue. She had epidural shot in her spine and doctor said it has to be dry and super clean because if it gets infected, she may get paralized and not walk again. Nurses in post acute center took wet mattress, covered it with sheets and let my mom lay on it. She spent three hours like this. When we came to visit her, we were shoked, the whole facility smelled bad, food was horrible and what was the worst is that they put my mom in someone elses urine. How is it even possible? So unprofessional and unacceptable!!! We took mom home right away. Don't go there and Do NOT let your loved ones stay in there!!!!
Elfin is a wonderful company that treats their clients and their employee's with the upmost respect. Elfin goes out of their way to make sure their caregivers feel respected and supported and their clients have the best caregivers in town.
The facility is clean and smells great. Definitely doesn't smell like your typical nursing home. Very clean and tidy. The building is a bit older but the décor has been updated and is modern. The staff are very friendly and smiley when you walk in. The therapists are amazing too! They will work your bottom off. My family and I had a great experience here and this would be my first choice should my family member need another nursing home stay. I feel like I should also mention you can get a meal tray to eat with your family member for 5 bucks and you get A LOT of food. I couldn't finish everything and it was really good!
Kaiser sent our sister (early 50s) here for high-oxygen respiratory rehab after a long ICU/hospital stay. She was able to walk short distances on admission and expected to improve to independence at Ft. Van - a sad joke. The facility is drastically understaffed, staff mostly uncaring and uninformed and some untrained in oxygen, atmosphere chaotic and warehouse-like, slow responses to call button (up to an hour). Our sister received no PT at all for 5 days and was forbidden to get out of bed herself, a huge setback. PT ended up being too little too late even though 2 of her therapists were great. An oxygen emergency was bungled by staff clearly not trained in basic oxygen delivery or triage.Clothes lost in the laundry, low-quality food, etc. The overall negligence in big and small ways led to her precipitous decline and re-admit to ER and ICU.Non-senior-aged oxygen-dependent people seem to be the last to get help here and that's not OK. Kaiser should offer a better alternative.
Overall -- I was dissatisfied. You come to a SKILLED NURSING CENTER, in a weakened state - some both mentally and physically, Thankfully I still had my wits about me. I was happy -- but very frustrated.I was there for a month for a badly broken ankle. I was treated respectfully most of the time. The staff and caretakers are overworked and spread thin. You will not get a bedpan or a trip to the bathroom -- until it is an emergency. You will wait 20 minutes or more. Many people could not hold it.I was told that my bed would be changed while I was showered -makes sense? Well. my bed was not changed at all while I was there. I was there for 28 days.They are short-handed. People that required more care than I were getting there needs met.Now shall we talk about food! am out of space -- The food is overcooked and an unskilled person ruins perfectly good ingredients to make slop.They cannot even do Cherrios right.Oh, you get Cherrios, no milk or sugar!Daytime care needs help!
My parents and I had an appointment with Erica for 10:am Thursday. She called to say she would be late and would be there by 11:00. At 12:05 she called to say that they had decided that my parents couldn't afford their services. How they came to this conclusion is beyond us, as it is not true. I certainly would not entrust the care of my 80+ year old parents to this place when they are unreliable and obviously uncaring, unconcerned and uninformed.
Addus was the worst experience I ever had. They are only about money ���� and not about their clients.
The staff was caring, the food horrible. The facilities are old and out dated. Not enough room for physical therapy. Had to move my family member to get good services.
Pushing the nurse button for bathroom doesn't work. Just go in your bed. My mom cannot hold her need for toilet for 20 minutes, until someone gets up to see what's up.Last year my dad was put there, I walked in his room right after the helper dropped off his lunch. Next to his tray of food was 2 containers of urine. So nothing has changed. When people are recovering from strokes, they need help.
My father was admitted after being in hospital. It would take on average for staff to answer his call light 1 1/2 hours. He developed pnemonia and his bed sore became worse because of the lack of care. I would not send a stray dog there