Horrible, dirty, smelly place. My mom was placed in this facility yesterday with her pinched nerve issue. She had epidural shot in her spine and doctor said it has to be dry and super clean because if it gets infected, she may get paralized and not walk again. Nurses in post acute center took wet mattress, covered it with sheets and let my mom lay on it. She spent three hours like this. When we came to visit her, we were shoked, the whole facility smelled bad, food was horrible and what was the worst is that they put my mom in someone elses urine. How is it even possible? So unprofessional and unacceptable!!! We took mom home right away. Don't go there and Do NOT let your loved ones stay in there!!!!
400 E 33rd StVancouver, WA 98663
From Business: Kindred Nursing and Rehabilitation Centers offer long-term care and short-term rehabilitation to patients and residents, bridging the gap between hospital and hom…
7900 NE Vancouver Mall DrVancouver, WA 98662
From Business: Welcome to your Vancouver, WA Brookdale Vancouver Stonebridge, the national leader in senior living solutions for a simple reason: we help people age well. Our sp…
The facility is clean and smells great. Definitely doesn't smell like your typical nursing home. Very clean and tidy. The building is a bit older but the décor has been updated and is modern. The staff are very friendly and smiley when you walk in. The therapists are amazing too! They will work your bottom off. My family and I had a great experience here and this would be my first choice should my family member need another nursing home stay. I feel like I should also mention you can get a meal tray to eat with your family member for 5 bucks and you get A LOT of food. I couldn't finish everything and it was really good!
Terrible experience with this care facility. My grandma lives in this facility and I don't like what they have been doing to my grandma. They have been doubling up on her depend diapers so they don't have to change her as often. My mom found my grandma wearing three of the depends when it was brought to her attention. This is just one of my complaints I have many more. Something needs to be done this is so wrong!!!
Kaiser sent our sister (early 50s) here for high-oxygen respiratory rehab after a long ICU/hospital stay. She was able to walk short distances on admission and expected to improve to independence at Ft. Van - a sad joke. The facility is drastically understaffed, staff mostly uncaring and uninformed and some untrained in oxygen, atmosphere chaotic and warehouse-like, slow responses to call button (up to an hour). Our sister received no PT at all for 5 days and was forbidden to get out of bed herself, a huge setback. PT ended up being too little too late even though 2 of her therapists were great. An oxygen emergency was bungled by staff clearly not trained in basic oxygen delivery or triage.Clothes lost in the laundry, low-quality food, etc. The overall negligence in big and small ways led to her precipitous decline and re-admit to ER and ICU.Non-senior-aged oxygen-dependent people seem to be the last to get help here and that's not OK. Kaiser should offer a better alternative.
Overall -- I was dissatisfied. You come to a SKILLED NURSING CENTER, in a weakened state - some both mentally and physically, Thankfully I still had my wits about me. I was happy -- but very frustrated.I was there for a month for a badly broken ankle. I was treated respectfully most of the time. The staff and caretakers are overworked and spread thin. You will not get a bedpan or a trip to the bathroom -- until it is an emergency. You will wait 20 minutes or more. Many people could not hold it.I was told that my bed would be changed while I was showered -makes sense? Well. my bed was not changed at all while I was there. I was there for 28 days.They are short-handed. People that required more care than I were getting there needs met.Now shall we talk about food! am out of space -- The food is overcooked and an unskilled person ruins perfectly good ingredients to make slop.They cannot even do Cherrios right.Oh, you get Cherrios, no milk or sugar!Daytime care needs help!
The staff was caring, the food horrible. The facilities are old and out dated. Not enough room for physical therapy. Had to move my family member to get good services.
One star is appropriate, I would love to give 10 due to an exceptional live in caregiver. I would not recommend this facility due to the Manager/Owner, though. The Manager is unprofessional and incompetent to properly care for the residents. The lack of knowledge for this type of business and unprofessional management prompts 0 stars. When the owner is on duty, the residents are not as happy and left unattended. Example, a resident who is not able to walk was left unattended in the bathroom, left alone long enough to leave the bathroom go to their bedroom and fall while unattended , while the owner was on duty. Again, this resident is not able to walk on their own, this is a long time to be left unattended, let alone while in the bathroom. After incidents like this, the Manager/Owner was uncaring about it and just makes excuses and gave contradicting stories to cover up the negligent care. My advice, stay clear of this facility. This is reflected in this facilities turn over and fact that there are 2 of 6 residents remaining, all others have moved. Recent complaints have been filed and will be acceptable soon by the appropriate regulatory agencies. Good luck in searching for a proper facility and again stay clear of this facility.
Pushing the nurse button for bathroom doesn't work. Just go in your bed. My mom cannot hold her need for toilet for 20 minutes, until someone gets up to see what's up.Last year my dad was put there, I walked in his room right after the helper dropped off his lunch. Next to his tray of food was 2 containers of urine. So nothing has changed. When people are recovering from strokes, they need help.
I have just finished up doing my N.A.C. clinical s here. I will miss the staff as well as the residents. I was amazed to see how much the staff care about the residents. The food looked and smelled amazing. There was a strong effort to make sure all residents had all the fluids they could have or wished to have. The N.A.C. I was with made it a point to ask when ever she was in the room what she could do for the resident to be more comfortable. At NO time was I ever encountered with an unpleasant odor.The staff at Fort Vancouver has changed my way of thinking about convalescent centers or long term care facilities. Thank you for a great experience.