
More Info
- General Info
- Although some Sears stores may have closed, we still have appliance repair technicians in and around Vancouver. Call or click to schedule your repair appointment. Ask about same day/next day availability. We come to you! No need to leave your home. Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, our local techs will repair your appliances no matter where you bought them. We repair most major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktops, even riding lawn mowers. We're in your neighborhood, even if a Sears store isn't. Call or visit our website today.
- Neighborhood
- Walnut Grove
- AKA
Sears Appliance Repair
- Other Link
https://www.searshomeservices.com/locations/appliance-repair/wa-vancouver/8800-ne-vancouver-mall-dr
- Categories
GalleryView all (6)
Reviews
Service technician showed up on time both times they had to come out. Was very easy to online chat and change our appointment too! Service tech was very helpful too! Will definitely recommend and use again. ***Sears, please send a link for a google review too, we can't stand Yelp! And refuse to leave reviews there :-)
Sears sent an experienced repair man to fix our dishwasher within 5 days of calling. He had brought the right parts along, after a Sears representative sent a part that was completely wrong. He brought parts that were made of metal which should prevent the upper rack wheels from breaking off again. Having a Sears warranty has saved us a lot!!!
I had to wait a week to get a repairman to visit my refrigerator. He had to order parts from factory. A week later they arrive. He came back and installed the parts. He told me not to plug it in until Friday (giving it time to de-ice something). On Friday night I plugged it in. About 2 hours later I received the same error message I started with. I called for service and was hung up on twice.
I called back on Saturday for a repair appointment and was told it will be another week before a technician can get here to look at problem again.
I was really happy to see the same technician come out as he had once already fixed a issue with my dishwasher..but it wasn't the dishwasher fault. A small piece of plastic got caught up in a drain outlet. That was fixed in a matter of 10 minutes. Jeff just came out to repair the slider for the top rack. Jeff already had the part as this was a problem with this model overall. This was repaired very quickly. The bonus of the new slider track rail has a better mechanism to raise or lower the upper rack. Jeff even ordered a new improved drain trap to be sent to me. I have always received excellent service from Jeff. He knows his appliances and how to repair them quickly. I appreciate that. Thank you Jeff!
The repair was done but I am not happy with This Kenmore product . You can't tell me it is acceptable to have all your food in the fridg to freeze . I have learned it don't pay to complain to you about this because you just don't care that I have to though my food away because it all freezes in the fridg . My fruit and vegtables and eggs and everything
Sears did a great job! Got an appointment in two weeks which is pretty typical. Technician is wonderful. He's worked on this refrigerator before so we sent the part ahead to our house so it would be there when he arrived to fix the refrigerator.
Came and fixed the problem, he even had the part on his truck! He was here about 45 min. Problem fixed!
Fast and curtious. Super guy who knew what he was doing. Very personable. I got the call as to when he would arrive and was there on time
The workers are okay, but the setup of the customer service experience sucks. One time when my ancient mother was at home dying, the weather was very hot, and the Sears fridge quit working. The soonest POSSIBLE moment they could come was in 10 days. I had to have safe food for my mother and Sears didn't care. 10 days. I kept my service contract, but phoned a local repair company, who came within two hours and fixed the problem. Now, though, Sears provides a 4 hr window for a service call a week out, saying they will tell you the day of the call how it is narrowed to two hours. Well, they didn't tell me, I had to worm the information from them. Even Comcast, for heavens' sake, provides a 2 hour window and sticks to it. But never mind an emergency. Sears will do nothing. Not even pay for the dry ice to keep the contents cold. They will pay 'up to $100' for food that has to be replaced. They will pay to have a rental fridge brought -- can you imagine that with a dying mother?
Great service and service person was great. He had to work in a cramped space and made the repair with ease. I would recommend there service.
Details
Phone: (360) 383-5211
Address: 8800 NE Vancouver Mall Dr, Vancouver, WA 98662
Website: https://www.searshomeservices.com/locations/appliance-repair/wa-vancouver/8800-ne-vancouver-mall-dr
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