Franko's Dog & Cat Grooming
2704 E Evergreen Blvd, Vancouver, WA 98661
We've been bringing our cat for a lion cut three times a year for almost 19 years. Today my daughter picked him up after an hour. He was half cut and came home in a filthy towel with most of his hair from his chop shop job. He went and hid. I went in and was treated unprofessionally, the " cat groomer" rolled her eyes and said she was scratched. So stopped. Short sleeves grooming a cat?? I saw the scratch lol. The receptionist was young didn't care and blamed the cat. Lol never, never again. A filthy, abusive , animal chop shop. Should be investigated and not be In Business. Time to close shutdown
I sincerely wish there were a designation worse than Poor/Fair. I wish there were a “Horrifying” designation. I took my Persian cat to the groomer for the first time in his life of 9 years--I had always shaved him myself and he would always fight and kick—he has left more than a few scars on the people who would help me. I had a baby and hadn't had the time to shave my Persian for ~2 ½ months and decided to out the cash and just have him groomed professionally. I took him here and he returned to me with dirty ears, clipper burn and he acted very lethargic. I let him rest overnight but took him to work with me for observation the next day (I work with animals). While under observation he started breathing laboriously and then literally fell over dead. I called them to inform them of what happened: the person on the phone told me she was the owner, asked me how old the cat was and said she would speak to the groomer and ask if they had “noticed anything they thought was medically wrong.” I assured her there was NOTHING wrong with my cat when he was dropped off and that I would prefer she not contact me. She called me back anyway and said the groomer told her that the cat was fine but had a little redness on his skin, and that the groomer had the cage dryer on the “cool” setting. As a test I asked “Did he struggle or fight them at all?” She responded by saying “Oh no! He was perfectly behaved.” These heavy handed, irresponsible liars killed my beloved cat. The woman never even offered an apology. If you value your pets as part of your family: DO NOT TAKE THEM HERE!
09/16/2010Provided by Citysearch -
The day before I left for a 3 week vacation My dog's regular groomer at Franko's noticed some subtle symptoms and reported them to me. I took my dog to the vet and by the next week he had emergency surgery to remove bladder stones. Had I been gone there would have been no one to see my dog got the care he needed as quickly as he needed it. I am very grateful they take the time to really know my dogs. We are loyal customers.
12/28/2008Provided by Citysearch -
If you want an inexpensive dog groomer who will send your pets home with injuries take them to Franko's! We had been loyals for a few years when one of our two small dogs came home with a cut on his toe. We figured it had just been an accident so we continued to take the pups there, huge mistake! This last time after picking the two up from Franko's one had a black eye and the other had a gash on his face where they sliced off a mole. Sure, accidents happen, but there was no way that they didn't notice the injuries, both were VERY noticable! The mole had scabbed over and then was washed from the fur. The other had no visible white in his eye due to the black eye he recieved. That was the LAST time we will give them a chance to prove their respect and care for our dogs. Please for the safety of your dogs take them somewhere safe with a great reputation for good pet cuts and not just the inexpensive rate! Believe me you will get what you pay for at Franko's! Cheap cuts that come with a free downgrade of injuries and fear for your beloved pet!
07/31/2008Provided by Citysearch -
For probably twenty years I've known people taking their pets to Franko's. Never heard anything bad about them. Now I take my dog there, and I've always had a good experience. Very friendly staff, very affordable, and very convenient (never need an appointment). Definitely a no frills establishment, but when all you want is basic grooming Franko's is the best value in town.
By the way, the previous rating about the cat dying sounds like a post hoc fallacy to me. How old and/or sick was the cat?
06/29/2008Provided by Citysearch -
I took my dog ""Pearl"" here for the first time today. She is 55lbs, and a black lab basset hound mix. Normally I do my own grooming at a self service place, and was amazed when I found this place here. The people were very friendly, they listened to what i wanted even though it was just a bath, I had a few requests because of my pet's medical conditions, and they took care of her great. I don't know who wrote the previous review, but it made me nervous even though I know now I had nothing to be afraid of. The staff is another thing, I don't know about you, but i have been to 1 too many grooming places where everyone looks like a high school student, how much experience can they have?? This place was different everyone was 30 plus, which mean's they've probably been doing this for a while, which is really nice for a change. One more thing before I let you go here. the price. I don't know if ""cheap"" is the right word, as so much as practical is. my total was $12 for a bath, dry, brush out, and nails. I have paid as much as 30 at other places, and had better results here than I have other places. honestly. I think they are much more realistic than other places. they were great!!! Thank you so much.