This gym ripped our family off for an extra 2 months. We purchased a membership for my daughter for Christmas, and they activated it early on Dec 10. Next, When I notified them of cancellation, they would not apply the last month's dues which were pre-paid at enrollment, thus costing me another unusable month. I spoke with several staff members, and they had the same rehearsed response, which was the corporate line and extremely condescending and unhelpful. For $34.99, they lost a family of users for life. In addition, I am sharing my experiences with everyone in hopes of saving others from their sketchy billing practices, so I hope their short sighted business approach is ultimately worth it!!!