They were quick and very responsive to my needs. The selection was good and she helped me find a car perfect for my needs. Locations are convenient and contrary to many rental companies they don't make you go to the airport to rent! I rented on a very cold and windy day which I think made them go too fast in choosing so I needed a little more help than I got, needed to go in and ask for more. My biggest concern was how hard they pushed buying the separate insurance. I ended up having the car 3 times longer than I thought and the insurance was outrageously expensive. They need to tell people that their own car insurance is adequate. That is my only real concern about them. It really bothered me and quite frankly I can't afford it. That really bugged me.