Valley Animal Hospital
7721 Sepulveda Blvd, Van Nuys, CA 91405
Price Range : Average
Specialties: Felines, Skin Care, Exotics, Puppies, Cats, Dermatology, Dogs, Internal Medicine, Doggies, Kittens, Dentistry, Canines
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I took a new pet that I adopted to this clinic on two different occassions and was very disappointed in the treatment that I received from two different Doctors there. The staff was pleasant but the Doctors were very rude. With their attitude and lack of people skills they should consider going into computers or animation drawings where they don't have to come in contact with humans.
I will never go to any other VET! EVER! VALLEY ANIMAL HOSPITAL IS THE BEST!!!!!! I suspected that my dog did not have heart worm and then I took her to another Vet who verified all the medications my dog was on and I was told this is not a Heart Worm handling but, a Heart Worm prevention. He also told me and if she actually did have heart worm this prevention medicine would not be good for her. He admitted to not ever handling a dog with heart worm and he suggested I find a Vet that has and that I go to them for the next opinion and handling if needed and I picked Valley Animal Hospital which is very far away BUT WHO CARES ANYMORE!!!! I went and they listened and listened and examined all my dogs current medicine and gave an exam and out word experience-they said she looked good ( As I felt too) trim and fit and no coughing and no heavy breathing and then they did their work. XRAYS and all Blood Work and SHE WAS NOT POSITIVE!!! I almost cried with relief and all I can say is, "Run Molly Run"...jump all you want Molly!!! Live an awesome active life!!!!! Thanks so much for all the crew hear they really do believe in LIFE for your pet.
Very very bad service don't take your pets here. My dog was very sick and I took her here They did nothing for her just gave her a shot didn't even tell me to come back for a follow up or nothing the vet didn't even seem concern about my dogs Health. Same night I had to take her somewhere else because my dog became very ill.
I will never take a pet to Valley Animal Hospital. They have Incompetent people working there. Took my small dog for boarding upon picking him they where suppose to give him a bath. Some how while giving him a bath he was a able to get away and left the premises. Think twice of leaving your pet there
02/04/2012Provided by Citysearch -
I took my dog in for an ear infection and fever during emergency house. Jorge informed us our dog had fox tails in both of his ears and needed surgery tonight to remover them due to high fever of almost 105. So we left our pup there overnight for the surgery and told we could pick him up tomorrow and that they would call me with updates.
Well needless to say they didn't do the surgery that night but instead in the morning and I did not receive updates. He had to stay one more day !!
Well 2 weeks later after all meds were finished, our pup started acting weird again, so of coarse I took him back.......They said his temp was 105 but wouldn't let me see the results for myself, and he needed to stay overnight again !!! Ok.......
So the next morning I get a call from the vet tech Jorge stating that MY PUP'S fever has not gone down and blood tests reveal his major organs are all shutting down and he is might die !!!!
Then 30 minutes later I get a call stating MY pup is doing perfect, fever gone and that I could pick him up right now !!!??? Confusing right, well I had to explain to them the phone call I just received 30 min prior !!
Apparently there was a mix up and my dog was actually OK .....and they called me by mistake !!! Not one APOLOGY from them !!!
Needless to say I found another vet to take my pup from now on !!!!
01/03/2012Provided by Citysearch -
I took my dog, Sandy, into Valley Animal Hospital because she had not been using her right hind leg for several days. I was informed that she needed an x-ray and to return the next day because sedation would be required in order to perform the x-ray (x-ray $140.00 + sedation $65.00 + office visit $40.00 + anti-inflammatory injection $38.00 + prescription $19.00). I did return for the x-ray and was asked to drop my dog off. I requested to see the kennel where she would have to stay and with great reluctance I was shown a drafty cage where she would stay. I noticed dirty rags in a corner and there were several dogs that were scared and barking. They were separated by a door; however the window to the door was broken. It did not smell clean either (I should have left then and there). When I returned to pick my dog up at 4:10 PM I was informed that my dog had a ruptured ACL in her knee that would require surgery. The doctor explained there are two procedures that can be used, and quickly described them. When I inquired as to the price of these procedures he left the room. I thought he would be returning, but he never did. I noticed the time was after 5:00. Finally someone came and said the price would be $1950.00 or $3500.00 depending upon the procedure used. I asked for a written estimate. After another long wait I walked out to the desk to find out what the status was. The manager was eating something at the desk. When he finished eating he began to work on my estimate. it was 5:30. After he gave me the estimate, and charged me for the days visit, he said he would get my dog. I waited another 20 minutes and had finally had enough. By the time I finally got my dog it was 5:50.
The next day I wanted to check with other vets regarding this surgery and pricing. Thank goodness I did! I found Dr. Pitt at Mid Valley Animal Hospital in Reseda. He did a simple ortho exam (no x-ray, no sedation) to confirm the diagnosis, and recommended the TPOL surgery ($3500.00 at Valley) The price he quoted was about $1000.00 less expensive and included any follow up x-rays and exams! The hospital is clean and the staff is attentive and caring.
Valley Animal Hospital is a RIP-OFF! The staff are rude and arrogant. I find it very unprofessional to be eating at the desk too!
My dog, Sandy had her surgery and is recovering well! I am sorry my dog had to go through all of this, but thankful I DID NOT USE Valley Animal Hospital!!!!!
09/28/2011Provided by Citysearch -
Never saw the doctor only so called medical tech. whom informed me the doctor would preform the operation and he picks the dogs in his order. buster needed a screw to reattach the leg to the hip.i went the next morning before hospital opened hoping for the best. later the doctor called around 4:30 pm informing me buster set all day in a cage pissing on himself saying the dog was in great pain and should be put down. he was 14 yrears old and in need of care that same morning.. not sure but in sounds more of a bussines to make money from pet owners by not having a doctor on premises when needed. if u value your pet take them to a doctor owned clinic.
07/27/2011Provided by Citysearch -
They are the friendliest people i have met. They love dogs and love their job. Johnny and Tyler have helped me out of situations when i thought i had no other choice. They watch my dog when i am away, walk my dog every day, and have actually become friends through the process. They are wonderful! And anyone would be lucky to have their pet taken care of by them.
03/08/2011Provided by Citysearch -
I came during emeregency hours, and had to wait for the ""technician"" to grab his sandwich to come back. No one was at the front desk, and this is 5PM!!! Not even late. I was then still charged the emer. fee, and told that if i hadnt brought him in, my dog would have been hysterically sick. (This IS NOT WHAT YOU SAY TO A DOG OWNER TO CALM THEM DOWN) After being charged $400 in blood tests, fluids, and an overnight stay, I took my dog home to find another tick. (when I had brought him in for infection from a tick) When I went in, the MANAGER, JORGE C. greeted me with, ""oh yeh thats the dogh with Lyme disease.""
Then the ""doctor"" comes in after making me wait for 20 mins., and doesnt even know if the injection they gave him will help with lyme. Needless to say, I got a copy of his records and was out of there, RUNNING to another doctor.
03/05/2011Provided by Citysearch -
Please don't take your animals here, they actually held my dead cat for ransom in their freezer because I couldn't pay the entire 2500 bill at once.
Before my cat died when i checked on him they left him saturerated in his own urine, then charged me for unnessesary unclean proceedures. I'm too upset to even write about it all, please just don't bring your animals here. The staff, was belittling, hostal, and unhelpful as well.
I really wish someone would investagate this hospital.
03/04/2011Provided by Citysearch -
I am rating this facility one star, only because a rating is required (I tried zero). I will never return to Valley Animal Hospital, ever. What used to be an average clinic has become all about money with seemingly no regard for the pets or their owners. A month after having my ill cat treated at this facility, I called to find out the fee for euthanizing him. The girl at the front desk told me it would be $100 for a drop and $160 if I wanted to stay with my cat. Who does that to a person or an animal?
I called a veterinary group in Sherman Oaks the following day, Saturday, at 8:30 a.m., was seen at 9:30 a.m., held my cat in my arms until the end, and there was no charge whatsoever. Not only was the doctor and staff extremely compassionate, but I received a sympathy card two days later, with a message from the doctor and four of the staff members. They didn’t know me or my cat. Well, they will get to know my three dogs and remaining two cats, and it is comforting to know that my pets will be treated by people who care.
02/24/2011Provided by Citysearch -
Been coming to this vet since I moved to the valley a few years ago. Out of maybe 10 visits (I have two cats), maybe once it's been negative.
I like Dr David and I only come there because he really cares for the animals. I don't really bother with the other vets there, unless Dr. David isn't in for the day and I can't reschedule.
I do agree with the people here who mentioned the people at the front desk. Chatty cathy's, the lot of them, the only one who seems to have any common sense is George. They need to really stop chattering in Spanish in front of the customers, it comes across as really rude to someone who is not a Spanish speaking person. No offense, but this is customer service and this is still the USA, so speak English, thank you. Check in (always have an appointment) is okay, but paying the bill, that's when the waiting game begins. Usually they are good about bringing the animals out after their fees have been paid, but from time to time there is a mix-up.
I did have a negative mix up incident happen once after paying the bill (I almost did not come back because of this incident). Sat there for 20-30 minutes waiting for them to bring out my cat while front desk dealing with other customers. I waited another 10 minutes and I approached the desk and asked for my cat. They asked me what the cat looked like, then I was told they didn't have a cat that matched that description in the back. I do have to say I was stunned. Finally after about 15 minutes of fooling around, they brought her out. The sight of my elderly cat being carried with two hands under each of her front legs and no support to her back legs which were dangling down (the tech carried her in like she was a sack of grain) made me so angry I scooped her up and vamoosed out of there.
Didn't come back for six months and I only did that was because my other cat became very ill and I took her there for Dr David to have a look at her. Once Dr David leaves VAH for good I will be looking for another vet clinic and a vet that's closer to my home.
It''s a very, very busy place, small waiting room, clinical, no frill looking place. It's considered a low cost vet, so if you want fancy Beverly Hills plush for your pet, this isn't the place for you.
Saturdays are very, very busy, so steer clear of Saturday unless you want to sit on a bench for ages. Weekdays aren't so bad, and neither are Sundays.
Pros: Dr David, care for the pets.
Cons: the front desk staff, organization.
12/03/2010Provided by Citysearch -
I always go there no problems so far! All of you people who are complaining are cheap, you say you love your animals so much but don't want to pay for their well being. Of course, if the animal is very sick not even if you take them to best hospital they are not going to be able to save them. Just remember that when you die your family still will have to pay for your hospital even if you pass away because the service was done.
11/01/2010Provided by Citysearch -
I have to share my experience last month. We were on vacation when our 18 year old daughter called us hysterical because our two bull terriers got into it and one was bleeding badly. Although our daughter is responsible she didnt have experience with bloody injuries. After calming our daughter down we called Valley Animal Hospital and told them the situation. Our daughter simply drove our dog over to the facility and was met at her car to bring our dog in and the staff took over from there, simply telling our daughter to come back in 4 hours. Our dog had two head wounds and was stitched up beautifully. Our daughter was given a prescription on the spot and left with big smiles. We came home from vacation and our dog was in great shape. Thanks Valley Animal Hospital!!! Eric and Terra
10/23/2010Provided by Citysearch -
DO NOT GO TO VALLEY ANIMAL HOSPITAL!!! We took our three healthy cats in for a routine grooming with sedation and came home with two. We received a very short and cold explanation as to why our cat died in their care. One of the other cats has a bleeding toe from her nail being cut too short. The invoice lists a different doctor's name who performed the services than the doctor whose name we were given. We are in the process of finding out what to do to prevent this from happening to others.