- General Info
- DHL Express offers conveniently located DHL ServicePoints across the country, making international shipping simple, safe and cost-effective. Each location is professionally-staffed by international experts, offering a variety of day and time-definite international services for shipping documents and packages to more than 220 countries and territories across the globe.
- South Valley, Van Nuys
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My package was held for almost 2 weeks at 15041 Keswick, Van Nuys, CA location and I did not know that was there. No one notified me, no note on the door or my mail box. I called, I talked to David and arranged delivery day and time(Monday 1-4). I waited for the delivery for 4 hours at home and the package did not come, so I called. I was told delivery is scheduled on Tuesday, but the driver does not have a phone so they cannot contact the recipient. UPS /USPS does not have this issue and all my packages come on time except DHL. Last time I had to go and pick up my package myself. While there, there was another frustrated couple about their delivery who came to pick up their package. My experience with DHL is just awful. Barbara G. Encino ,CA
Paid for Express service. Item came from overseas, and tracking said will be delivered Fri. by end of day. What does that mean? I waited all day and night, package never came and tracking was not changed till Sat. which read delayed, try later. I call DHL and they said Mon. was a Holiday and won't deliver my package till Tue. So I need to wait another 3 days. This is not the first time this has happened, but hope it will be the last. I have never had this problem with FEDEX. I will not buy overseas ever again if they use DHL. Thank you. David K.
HORRIBLE!!! I payed for faster shipping specifically for my package to be delivered on time. It was delivered to DHL Van Nuys, and they came to my house to deliver it to me. Because I was not home, I was unable to sign for it. However, they continued to hold it in their facility without any notification that my package had arrived. They did not leave me a post card notifying me to pick it up AS DO ALL REPUTABLE SHIPPING AND MAILING SERVICES. If they had, I would have cancelled all that I had to do that day to pick it up. Now it is the weekend, and they are closed, while other REPUTABLE shipping and mailing services at least remain open for half a day on Saturday.
ALSO, I never write reviews, and this is the only time I am writing a review in order to express my concern with this awful service.
I have gone to this location about three times, and let me tell you all three times have been a pleasant experience. Jonathan helped me out all three times coincidentally and his customer service was just fantastic. I had gone early in the morning to pick up my package and a lady I forgot to get her name told me to come later that it wasn't there, that sucked. Later I called and asked if they could please check and Jonathan answered the phone and luckily he was able to find all my packages so fast. That is what customer service is all about. Overall Service was SATISFACTORY, EXCELLENT and I hope to continue to encounter again.
Receptionist is incredibly helpful and was able to tell the driver that the delivery location was a business instead of a residence to ensure delivery that day by 5PM!
Phone: (800) 225-5345
Address: 15041 Keswick St, Van Nuys, CA 91405
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