14526 Erwin St, Van Nuys, CA 91411
Greater San Fernando Valley Chamber of Commerce
Price Range : Below Average
No coupons available
The experience was even better this time if that's possible. I have been going to AutoAid for years and they have always gone out of their way to provide good service; those little things that most mechanics would never dream of doing. Per was a delight and made the chore of having to bring one's car in as easy as possible. The lift home and pickup service are superb. The car is running smoothly. My only complaint...I missed seeing Jack's friendly face.
David & Jack run such a great, honest, efficient & clean operation. I know I will be coming here as long as they own it. I always recommend them to everyone I run into. We needed our brakes done. David said one & half hours & meant it. Car was washed when we got it back too! What really gets me is how clean the work area is, you would never know it was an auto mechanics shop. No oil on the ground, no grime on the equipment.
I was very impressed by the honesty and fairness of this company. We called up about a possible problem with power steering. They found the power steering to be fine but diagnosed a problem with an axle which they recommended replacing; we approved this and they ordered the part. Then they checked out a couple of other things and advised us against doing any work on the car since they believed we would end up having to fix too many things and end up investing more in the car than it was worth. They charged us nothing for about an hour of their time running diagnostics and saved us a lot of money by being honest with us even though it meant that they lost some potential business today. We will certainly return with another car some day.
This was my first time to Auto Aid. They were extremely thorough and helpful. I did not feel the slightest bit taken advantage of as I usually do at auto shops. They even made dropping off my car and getting back to it, extremely easily. I will be taking my car there for now on. Forget the dealership!