Today I went to Nat’s Delicatessen in Van Nuys at 11:00am, a restaurant I have frequented for the last 15 years with excellent service. When I wasn’t waited on after others who came in later were, I complained to one of the waitresses. She said she would tell my server. A waitress eventually came over and took my order. She served me coffee and, a few minutes later, brought my order. When I wanted a refill on the coffee, the waitress was nowhere to be seen. I waited a few minutes and had to again ask another waitress to summon my server. Eventually my server came and then brought coffee. I told her that I wanted to talk to the Manager (owner). She gave me a bunch of excuses and I again said I wanted to talk to the Manager. She came back and said he was busy and would eventually come out. A half an hour passed and I was ready pay my bill and leave. I again asked another employee to talk to the manager. I was told he was busy and would be out shortly. After several more requests, I was told the manager was too busy to talk to me. Since there was restricted parking and I had to get my car by noon, I paid my bill and again asked to see the manager to no avail. I paid the bill with my American Express card and wrote on the signed receipt, “VERY BAD SERVICE. I’VE BEEN COMING HERE FOR 15 YEARS AND I DON’T LIKE IT WHEN I AM TOLD ‘CHINGATE’”. I handed my signed receipt to an employee to take to the erstwhile manager which he did. I then left Nat’s and went home.
The restaurant is a familiar place where you can enjoy with family and friends. We recommend this place because it has good services, live music, dancing, sport and a good atmosphere. Visit we know you'll enjoy it. 100% Salvadorian Food and it is open from 9:00 am until 1:00 am.
Nice place to sit and have a drink and meal with friends.Nice low key atmosphere and drinks were good.Bar area at the back a nice touch
Probably the only place that I really enjoy carne Asada fries. They give you so much, that you couldn't finish it because of all the other food you orderedz
I ordered the beef stroganoff: tough gray slivers of "meat" in an excessively oily substance mixed with canned fried shoestring potatoes. Disgusting! I feel insulted, abused and ripped-off. This was the worst meal I have had in years.
The steak full of grease and no taste, rice mushy and tasteless even their sauce sucks. We are very unhappy and do not recommend it as Mexican food .(
The Salvadorian food is the best here especially the POPUSAS and the service is great
we sat after eating our meal for quite a long time. None of the waiters including the manager even acknowledged the fact that I was ready to pay. I will not be returning to their rubber food and undercooked muffins.