Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Serving the Van Nuys Area.
From Business: * Proudly Serving the Community for Over 16 Years* Quality is Guaranteed to Your Satisfaction* We Have Repaired Over 32,000 VehiclesASSOCIATIONMember Better Busin…
12830 Sherman WayNorth Hollywood, CA 91605
From Business: * Selected As Original Equipment By The World's Most Demanding Vehicle Makers * Quality And Performance You Can Trust To Be Second To None * Consistently Ranked #…
8760 Van Nuys BlvdPanorama City, CA 91402
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
7607 Van Nuys BlvdVan Nuys, CA 91405
From Business: Let Maaco Collision Repair & Auto Painting, turn the car you drive back into the car you love. As America’s #1 bodyshop, Maaco Collision Repair & Auto Painting ar…
608 S Victory BlvdBurbank, CA 91502
Elmer was the lowest price around and offered very friendly fast service. After the rebuild the transmission felt great! It shifted very nicely and …
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
There is no mechanic quite so wonderful as Stanley Norwoods, especially if you are a woman. I dislike having to put that out there, but the fact is, women most dfefinitely do get charged higher prices and are subjected to blatant fraud by many mechanics. I once put a dab of pink nail polish on an engine part that needed replacing, knowing the mechanic would show it to me. He didn't disappoint, except he showed me a part that looked nothing like the one I'd dabbed the polish onto, so of course I didn't need to look for the dab of polish. I told the mechanic I'd have to talk to my husband (I'm single), got my car back and got the hell out of there. Every mechanic I went to after that, did the same damned thing, until I told the last one that I'd marked the part, quoted him a price that a male friend had called and asked for ahead of time, and told him to fix the damned car or I'd report him to the state agency that issues his license. Got 'er done, pronto. This will NEVER happen with Stanley, Ladies. Stanley is a gentleman who looks out for and takes care of women with respect and consideration. Ladies, you will never be overcharged or lied to or ripped off by Stanley. In his old shop, the walls of the waiting room were lined with his numerous training certificates. There's nothing he doesn't know about your car; but if he is swamped with work and thinks another mechanic could do it just as well, he will refer you to that mechanic. He doesn't have a bad bone in his body. He will call you and tell you exactly what is wrong, he will spend a lot of time trying to get you the best deal by shopping around for the most inexpensive reasonably good parts if you're broke, or he will find you the best quality part at the best price, he will go to junk yards searching for parts, he will go online searching for parts, he will do the best work and never cut corners, he'll take pictures and send them to you for your approval or information, he'll let you know if he comes across another problem, and no matter what, he will always work with you for the best possible solution that gets you back on the road again asap, and he will keep you updated by phone the whole time. There have been times when he came by my home to pick up my vehicle, there have been times when he gives me a ride home after I drop off my vehicle, there was one time when he sent a mechanic to change out the starter in my truck because I couldn't afford the $50 flatbed tow by his buddy Jim (yes, really, $50 for a flatbed tow!). You will love the treatment you get, and you will begin to dread the day that Stanley retires; I know I do! Best of all, Stanley loves kitties, he takes care of strays around his shop and his home, and he loves to see pics of mine. Run, don't walk, to the shop on Lull Street in Van Nuys. You won't regret it.
To begin, I am very particular. I know what I want, and if it can be ordered, I will wait for a product or vehicle to be made for my specifications and needs. To say the least, it can be daunting experience to buy a product from a dealer you never had prior experiences with.I was looking for a new work van. When the first generation Ford Transit Connect came onto the market, I thought it was a cool concept, but, the size and styling were not of my needs or taste. When the new (2nd generation) TC were introduced last year, it really appealed to me. I did extensive research online and decided this was the vehicle I was going to purchase. Keep in mind, if I could not get the options or accessories I wanted, it was not a giant priority to purchase one. Having my wants and needs in hand, I visited Galpin Ford and asked for Michael and Josh Moses who not only were highly recommended by various sources, but by the numerous outstanding online reviews. Being the first time in a Ford dealer, Michael and Josh immediately put me at ease by letting me dictate how the process was to take place.Armed with my specific requirements, we “built” the vehicle. It was a fast easy process that took roughly 30-45 minutes. Making the required deposit to get the process started, they informed me of the approximate time the TC would arrive at Galpin. Being mid-October, the van being made in Spain, it would be at least till the end of January when it arrives. The next morning, Michael called me and had the bad news the color I wanted was being discontinued for the 2015 model year. He was very apologetic and let me know of other colors that were available. During the months following, Michael was in contact letting me know the status of the vehicle. When the end of January arrived, he let me know the vehicle was built and in transit. The TC arrived the second week in February but I was traveling and could not complete the purchase. Michael and Josh were very understanding and never applied any pressure to “get me in”. Finally I was able to purchase the vehicle!!!!! With all the information needed, not only did the price work for all involved, but Michael was able to obtain a great interest rate from Ford Motor Credit!To really express how great an experience this was, would take too long to write and too long to read, so the above summarized my experience with the Moses’. Again, buying a vehicle can be a daunting, intimidating and unpleasant experience. But, Josh and Michael are out of the league in how they accommodate their clients when assisting in purchasing their cars, from meeting, ordering, the paperwork and finally driving off the lot with your vehicle! I cannot praise them enough!!!
I bought a 2016 Mazda CX-5 here earlier this week. I had done my research and gotten quotes from various dealerships nearby. A while ago, a friend of mine had recommended a family friend/salesman, Michael Moses and they put me in touch with him. Michael called me and when I explained that I had the quote, he said that he would match it. Given my experience at other dealerships, I was skeptical but my friend reassured me that he had dealt with Michael many times before and he was great. He made an appointment to see me that same night. Once we got to the dealership, Michael was really great, friendly, and warm. He asked what car I wanted and asked for the quote and right away said he'd be able to match it no problem-- just as he had promised to over the phone. I also had another certificate from going to the LA Auto Show and he honored it too. After running my credit, he walked with me over to the sales manager and told him that I came in with the quote and that he wanted to match it-- the manager agreed (None of these games that other dealerships and salesmen play where "OH, let me go to my manager and see what we can do... I'm on your side and I'm going to go put my punching gloves on so I can fight to get you the best price" --- ACTUAL quote from a prior buying experience at another dealership). It was very clear that Michael was a very respected salesman and that the manager respected and even deferred to his expertise. They found the car I wanted in another lot and started driving it over and even gave us free dinner at the Galpin Restaurant as we waited for the car to be transported. My wife and I kept on waiting for the "games" or the "catch" to start but there were none. After many high fives, fist bumps, and hugs, we walked out of the dealership in the EXACT car we wanted at the EXACT price we wanted. It was such a great experience. We've already gone and told our friends and family about it too so that they can go see Michael. He really made us feel like family.
Galpin Mazda in Panorama City made my car buying experience pleasant and memorable. Austin Lemasters was an amazing young man that provided professionalism and great customer service. He was very attentive to all my needs and demonstrated great knowledge and comprehensive information on my car. Austin took his time and worked out different deals and models to meet my need. I visited several Mazda dealerships with similar discount deals but I was SOLD ON AUSTIN before any vehicle. Austin exemplifies what a true salesman should be; honest, transparent, understanding and personable. He took his time and listened to all my criteria and we were able to work out an undeniably best deal possible. I left the dealership very happy and have since advertised this great establishment to my family and friends. As a matter of fact, I plan on revisiting this dealership next month to buy another car for my sister.Tim, the General Manager, was another contributing person to my great experience. I asked Tim to help me with an additional accessory to my car and he was prompt and diligent in his effort to accommodate me. Tim made several contacts to Galpin Auto Sport (GAS) in an effort to help me get the HID light install on my new Mazda 6. He dedicated time out of his busy schedule to help me. It’s such a great feeling to actually ask for help and get an immediate response from the manager. These kinds of dynamical customer service should be the model of all car dealerships. If you are looking for a great team of salesman and the best deal on Mazda, come to Galpin Mazda of Panorama City.
Their service dept is great! they are courteous, and will follow up on you after service. They seem to be honest about what kind of repair your car might need, and if you decline, they don't get pushy...they let you decide, unless it's kind of repair that needs immediate attention, like your drive axle is failing or something.Their waiting area is clean and comfortable, and the guys in the showroom don't mind if you check out some of their new inventory. While I was waiting, I probably sat in six of their new cars, to kill time. I even went for a walk around the neighborhood in the back, and it was a pleasant walk.The oil change takes about an hour with appointment, so it's not the fastest, but they use genuine Subaru oil filter, so that is a plus. I also had one of their recommended repair done, which was to replace the radiator hoses.The only reason they get a 4 star instead of 5 is because they failed to inform me that they had a 10% coupon for any repair that they recommend. I only was notified about the discount after the service when they sent an email about their recommended repair for my car. I would've appreciated if they let me know when I agreed to do the repair, since I'm a returning customer. And being a dealer, their prices are a little on the high side.But overall I recommend this place if you care enough about your Subie to take it to a good dealer for service.
My car is brand-new and I've only driven it only once. The car I test drove wasn't the one I ended up leasing so I didn't have a chance to notice the problem. Upon the first drive to work, I heard a crunching sound whenever the rear driver's side suspension was compressed, say going over a speedbump at 20 or going over a small bump of the freeway. That day of my first drive to work was raining and cold.The dealer attempted a fix by removing the suspension, applying lubrication, and re-installing the parts. The noise is less pronounced after their initial attempt, but it's definitely still there. Unfortunately, the techs at the service department now claim that the issue is fixed and are not willing to concede that the suspension components may be defective and in need of replacement. They said the problem was sand inside of the suspension which is not covered by warranty. I do not know the origin of this debris as I had only driven the car for any length once in the rain. This also means they did not want to pay for a rental car. I love the 500e and do believe that the employees of this dealer are trying to help, but the inability to provide a fix for a defective new car is the cause of my low rating.
We needed to buy a large commercial truck for our expanding event company and everyone we had talked to in the Industry recommended Galpin Ford. After my experiences with them, I can honestly say there is no reason to look anywhere else. Josh and Mike Moses were absolutely incredible to work with. They were informative, friendly, and went out of there way more than once to make sure we got the best truck for us. Mike felt more like a partner than a salesmen, always putting our needs first. They even bent over backwards to get us our truck early because our event schedule got pushed up. I'm sure most dealers would've gotten frustrated by our changing needs and constant questions, but Mike and Josh couldn't have been nicer or more accommodating.Not only is the customer service amazing, but their Vehicles are kept in pristine condition. After purchasing a vehicle, they do extensive service and detailing to make sure everything is in perfect condition, all at no added expense to the customer. That really impressed me. Overall, I couldn't have been happier with the experience. We plan on getting another truck next year and I will definitely be calling Mike at Galpin Ford.
I just spent my Tuesday having lunch at this amazing restaurant (The Horseless Carriage) with my husband. The food was awesome and the people were so friendly. Oh, I almost forgot to tell you I was also leasing a car at the very same time. Who doesn't love having lunch and leasing a car in under 3 hrs!!! Well my husband and I do. We have been doing it at Galpin Motors for over 20 years. We just leased our 15th car from them this week and had the added bonus of dealing with Michael and Josh Moses. Michael has been our goto Salesman for the last 20 years and his son Josh is a very pleasant and knowledgable young man who has a bright future following in his dad's footsteps. Whether you are buying or leasing will find exceptional customer service along with a sales team that is honest, trustworthy and pressure free. So why go anywhere else. Galpin Motors and Michael/Josh Moses are a dream come true. We love and respect them so much that we actually live in walking distance to another Ford Dealer but choose to drive all the way to Galpin Motors because of our favorite sales team and their amazing Customer Service.
A year ago I was in the market for this cute mint green FIAT 500 and went testdriving it at Motor Village LA and met up with Michael Passage but I had a job offer in Toronto Canada so I had to postphone the purchase. A month ago I came back and couldn't wait to take delivery of my FIAT and was kinda disapointed Michael wasn't at Motor Village LA anymore and moved to The FIAT of Van Nuys Studio and that's where I went, no matter what the negative on line reviews say, Michael is the reason why I wanted this car only for the way he treated me last year, without trying to up sell me a Lounge or Gucci but just what I needed, an entry level with automatic transmission. The guys at FIAT of Van Nuys know what they're doing, Niko asked me if I liked Michael Jackson and as soon he found I did he played "Beat it", got introduced to Uncle Leo who offered me cookies baked by his wife and Donna in finance was great too, no pressure just trying to make me leave happy :-)Thank you Michael and your team !!!
Today was my first day driving my brand new FORD EXPLORER. We leased a FORD EDGE perviously, and had reached the end of our contract and needed to decide what to do. I was thrilled with my EDGE and the leasing experience with Michael Moses at Galpin Ford was a wonderful 2 years ago. We knew we wanted to work with Michael again, but we were unsure if we would be purchasing the EDGE, leasing again, or buying something new. I'm 8.5 months pregnant with our second baby boy so we considered looking into a car with a 3rd row of seats. We test drove (and LOVED) the EXPLORER. We decided to purchase the EXPLORER and we're thrilled with our choice. We had another fantastic experience with Michael and everyone at Galpin Ford. I cannot recommend working with Michael Moses enough - he's the best. Combined, my husband and I have purchased several cars over the years and nothing compares to working with Michael. He's professional, kind, patient, and knowledgeable.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.