Very poorly ran and owned business!!! many close friends have to their dogs there only to have them returned dead or almost dead
We have been using the clinic since they opened in 1989. Dr. Boone knows her stuff, and has done an incredible job with our pets and even strays tha…
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The staff had me logged in to visit before I even showed up. Dr. Samms took away all of my embarrassment with his extremely good nature. I will go here forever.
Attempted to re-start the weight management program. The red head that works the front desk to the right, walked to her seat, sat down, opened the glass window only to stare at me for a good 5 seconds, finally she says can I help you? My response was thanks for the greeting. She proceeded to check me in and advised me that I would have give a urine sample, I said that was fine. I asked her how long the wait was and she said not long for weight management and advised me that I only had two people ahead of me. After, drinking dam near 2 water bottles and waiting about an hour and fifteen minutes. The lobby clear of the other 5 people that were waiting before me, leaving me the only one left. Two others ladies walked in and were advised they'd have to give a urine samples. One of the ladies was immediately called back and the other lady was asked if she was ready to give her urine sample. I immediately jumped up and asked how much longer it was going to be? I was advised that I still had one person ahead of me. I immediately asked for my money back and expressed that I believed the staff member did this on purpose. I expressed that they needed to find someone who is personable. I said i have been sitting here holding my urine and was never offered to give a sample. Apparently, all of the front desk staff have each other's backs and support this behavior. I will move on to a clinic with more personality and patient appreciation. Sadly, that was a waste of time and frustration. PEACE!
I would seriously think twice about going to this place. Like always, i will just give you my experience... We purchased a Pomeranian about seven months ago, and his baby teeth did not fall out. We took him to this veterinary clinic to have them check on him because he was having much difficulty eating. We told them that he probably needs to have his baby teeth taken out. They pushed on his belly really, really hard, then squeezed his mouth, causing him a lot of pain. They then said we need to take the baby teeth out, like we originally stated. We also informed them that obviously he was not in really good health and had an infection, and it did not seem to concern him. They wanted us to bring him back the next morning for surgery. My wife dropped him off at 8 AM, and they called us at 10 AM to tell us that he was ready to be picked up. We told them to hold him until 5 PM just in case there were any complications since they would be closed for the next couple of days for the weekend. They, then called us again before 11 AM, telling us that he was having issues and asking if they could give him an IV. Then, my wife went in at 3 PM to pick him up and check on things, and she was told he did not make it..... I called after 5 PM to figure out what was going on, and the story I got was completely different from the story my wife was told and had recorded on her phone. My wife was told that they were going to give him an IV when they returned from lunch, but when they returned he was too far gone... So, basically, if I understand correctly, their lunch is more important than the health of the animals they are supposed to be taking care of. The bottom line is, we took our dog to them, and they returned us a dead dog covered in fleas (which he never had fleas before)... You know, I'm not a surgeon, but even attempting to pull out all of a dog's teeth is pretty major. You take for granted that people actually know how to do their jobs, and sadly they don't know how, and nor do they care.
Over the years the service has stayed consistently good. Facility is quite aged, but still gets the job done in a clinch. Staff has always done well.
Took my little dog there today. They charged me 250 dollars and sent her home. She died 3 hours later. Stay away!
I registered with Dr. Carlson, and it's b een a mistake. It's been puilling teeth just to get the same old meds I've been on for DECADES! "Oh, well, we didn't see it on the computer, so you are a liar." -Dr. Carlson (paraphrased). One day I had to see Dr. Dillard because he was out, and SHE IS AN AWESOME DOCTOR. She took time with me, didn't doubt everything I said, and got me the medications I needed for my infection and such. Every time I go in there to see Dr. Carlson, it's the nurse's know how. He literally LOOKS AT HER because it's like he's either too young or too incompetent to be the family doctor I need. Thinking of changing to Dr. Dillard. P.S. If you need anti-axiety drugs, forget about it. I told him about my agoraphobia, and he literally made fun of me. "LOL. You are afraid to leave your house? Then why are you here today?" Hello? Agoraphobia is not just fear of leaving your home.
This man should not be a doctor. Went to see him when I was new to the area for a prescription for blood pressure medicine. He was so rude I could not believe it! I am 5 ft. 6 and weighed 178 lbs...Which I admit is overweight ... but this guy says to me...in a hateful tone of voice... "You're fat. If you weren't so fat maybe you would not need blood pressure medicine." His whole attitude was so hateful I was shocked. Needless to say, I will never go back and avoid Cooper Clinic entirely. Don't do business with a place that would continue to employ such a person!
We have been using the clinic since they opened in 1989. Dr. Boone knows her stuff, and has done an incredible job with our pets and even strays that we have brought in for medical attention. Most of the veterinarian rates seem to be closely aligned with others in the area, and I believe you get that for which you pay. We have had to have four or five animals put down due to old age or advanced disease, and you could not ask for a more caring staff. Would highly recommend and DO highly recommend them to friends and acquaintances. But as with all businesses, medical clinics, etc., everyone will have an opinion based on perhaps a bad day or a situation that has caused problems for the entire staff. But for us, Pointer Trail, the doctors and the staff have been great.
I adopted a kitten who had a very rough start to life, fleas, worms, mites, and feline leukemia. PTAC was very kind to me and my kitten. Dr Schluterman was compassionate and helped me nurse the kitten to health. On our return visit, she took the kitten and walked around showing her staff the big improvements Little Un had made. Couldn't ask for more caring people, and prices were very affordable. Keep up the good work y'all. You will always be my vet!