What can I say except you get what you pay for. They are hair-butchers, and they don't even care that they ruin it. My son's hair was ruined, because the stylist either didn't listen to the simple instructions or didn't retain them. Why did I take him there after hearing others complain about it? It was the price. I figured how could a teen boy's hair possibly be messed up, and I found out how bad. Don't go there!