August 2017-I do not recommend going here. Staff is rude, prejudice, and unprofessional. They clearly do not care about providing customer service. My other family member was mistreated as well during another visit.
808 Hastings TerValparaiso, IN 46383
From Business: We are KENPRO Cleaning Services Inc located in Valparaiso Indiana, about 50 miles Southeast of Chicago. We offer carpet cleaning, upholstery cleaning, duct cleani…
Karen did my bustle on my wedding dress incorrectly. She didn't have the bustle high enough, and then the loops broke! My train came down and got torn! Never taking anything there again
I have been going to Mercury Cleaners for many years. I am very pleased with the quality of care given to my clothes. The staff and Karen who does the tailoring are wonderful! Karen is highly recommended as she solves all my tailoring problems.
I've probably been going to Mercury now for over 10 years and I can't imagine going anywhere else. They do a great job on all of our dry cleaning and laundry needs along with timely quality alterations. I've never had a bad experience there even when I give them a "rush" job. Simply great people.
I have been a customer for 10 years and would not take my cleaning anywhere else. Mercury always does an excellent job, and my clothing never has that "dry cleaned" smell. My children who live in Indy and New Jersey still bring any special items home to be cleaned as they know Mercury will do a good job.
One star is actually too high but site will not allow me to choose zero. I've had two bad experiences with Mercury cleaners back to back. So shame on me for returning the second time but I wanted to give them another chance. Well never again! First time I took a sage colored bed skirt in to be pressed, only pressed. When I picked up the bed skirt it was lime green! Instead of apologizing, they argued with me that was color when I dropped it off. I ran home to get the rest of the bedding and the packaging that stated/showed it was sage color. Mercury's response...oh, sometimes that happens. " Sometimes that happens?!?" They still didn't apologize and they didn't offer to buy me a new bed skirt. The second bad experience was with putting a snap button on a coat. I dropped my coat off on a Tuesday and was told they would have to order the snap button and it would be done the following Monday. Well two weeks later and my coat still isn't ready! I was told the snap button hadn't even been ordered yet. I just told them to give me my coat back. I ended up taking it elsewhere to have the snap button put on. I'll never return to Mercury's cleaner. They could care less about their customers.
I have never been so surprised. It is remarkable how unskilled and unprofessional this Coolwood Cleaner is. I dropped off two nice, white dress shirts. My request was simple: I wanted them starched, pressed, and folded, and ready by a certain hour the next afternoon. The cleaner's first mistake was that they messed up one of the shirts--they put spots on a shirt that never had spots on it. Then, of course, they had not fixed their mistake by the appointed time for pickup. I told them I would return later. When I returned the next morning, they handed me my shirts in a jumble--I believe a child, without even trying hard, could have folded them better. What was worse was both shirts had wrinkles and puckers all over them especially in the front and in the underarm area. It was obvious no competent person had ironed them. The one shirt they had put spots on still had small spots on it. To top it off the counter woman was rude and unapologetic. I just read the firefighter's review below--apparently my experience is not uncommon. Friends, you have alternatives in Valparaiso. Try any of them. Avoid this place.
There used to be a really nice female manager that worked there but now there is some weird guy. He always makes me feel really uncomfortable any time I see him, I can't explain why.
Great service and always friendly staff