5601 Laurel Canyon Blvd, Valley Village, CA 91607
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We went through drive thru. Their speaker was down so they had us go to the drive thru window . I asked for 3 separate orders to one guy. He kindly took 2 orders. A different guy comes to the window and asks us how many orders we have. I said "2 and the guy in the back who hasn't ordered yet." He very rudely replies "HOW MANY TOTAL?" My co worker quickly replies "3". He goes "THANK YOU" very rudely. He was rather large with a back brace. I thought it was a little odd 2 people were taking our orders and this one seemed upset but I'm like whatever. So I get my drink and it has ice when I didn't want ice but i dont mind. He takes it back saying theirs no sugar in my drink. He then asks again very rudely what my drink was so i tell him. I get my drink. The large guy tells us their will be a number on each of our bags according to your order number. Their were no numbers on the bag. My co worker asked for a burger without chili and receives chili. We had to stop and go back in. The large guy said "well i wasnt the one who took your order" to my co worker. My co worker politely said "yes, you did." So he gets his burger without chili and we leave. These 3 orders took well over 30 minutes for a drive thru order. Really disappointed in customer service. We were trying to help things go smooth but he was very rude. Will never be ever going here again.